Iberia

LHR-MAD on the A340 flying a long haul plane on this route was very nice. The interiors looked a little worn out but everything in my seat was functioning. The seats were very spacious and comfortable. In addition the entertainment system was available and headphones were provided the selection was good and more than enough for such a short flight. The crew were very courteous and attentive to passengers and the service was fast and efficient. The meal provided on board was OK but some details like the dessert presentation or the absence of welcome drink were not up to standards. Airport experiences were good both at Heathrow and Madrid the baggage took a while to come out though. The flight departed on time and arrived 30 minutes early. Overall a very good experience one of the few flights in Europe where I felt paying business class was value for money.

IB6253 on 22 March. Never flying this airline again! The flight attendants were rude and absolutely inconsiderate! The flight attendants could not care less about you being comfortable and would throw your food at you. Asked politely for help fixing my TV on my seat from Madrid to JFK and all I got was ya ya ya. The food was cold and took over 45 minutes to clear our trays. I will never again fly this airline again.

BRU-MAD-MVD return c class. Just wonder how they call this service business class. I have flown IB since the early 80's when they still had a 1st class and DC10 and jumbo 747 then a new business class was brought on board and they are still using it on A340 on most os the SA routes. They have the do not care attitude both on board and on the ground. Staff on board disappear after meal service and lucky you if you need anything at all. This is a business class service of almost 12 hours long? I had the unpleasant need to fly them 4 times intercontinental this year alone and I am sorry to have to admit that there are too many comments to write about in only one report. May I just say that they need to get their act together now. I am golden status with them but I will start seeing other options even if this mean going to eze or sao. Rude is also a good way to describe it staff. I however would like to ask that MVD staff both in town offices and airport can be relia ble. Only speaking about this station.

MAD-JFK. Full flight plane boarded on time by group numbers. Once on board new economy seat fine personal IFE. Departed on time. FA mediocre not very friendly. Food served: horrible lunch snack prior to arrival was better. FA served water during the flight. Arrival on time on a taxi 30 mins after arrival.

MAD-JFK. I was offered an upgrade paying a reasonable sum and I decided to go for it I had curiosity to try the new A330 business cabin. My expectations were broadly fulfilled. The new seat configuration is just excellent with lots of privacy room and storage a large screen and decent IFE but the most impressive for me the food and the service. The menu included very tasteful appetizers and then an excellent seabass but as usual with Iberia the best was the variety of prime quality wines. Finally it's remarkable the notable improvement of flight service in Iberia. The chief flight attendant came twice to check if everything was alright and he was extremely warm and polite. The rest of the crew were always smiling and willing to please you anytime. I'm definitely a fan of the Iberia new business class.

GUA-MAD Jan 24/25. This flight confirmed for me that Iberia is the worst airline. I've flown on and off for 68 years both on major airlines and on minnows including internal flights on Ethiopian Airlines DC3s Aeroflot and CAAC in the 70s. Nothing was as atrocious as this recent Iberia flight. Checked in online my careful choice of seat was ignored at Guatemala City airport and I ended up exactly where I wished to avoid being - in the middle of a four seat row. On the short hop to San Salvador all the lights - secondary lighting exit signs included went out leaving the cabin in total darkness for two or three minutes which was a tad alarming. No apology or explanation given. No seat back screens only a large screen at the front of the cabin which was obscured by heads in the rows forward of me making both the security demonstration and any entertainment offered only partially visible. Overnight the cabin crew could not be found to bring water for the necessary taking of pills. To cap it all my bag did not make the transfer to my ongoing flight MAD-LHR. It will for me always be advisable to travel by an alternative to Iberia if at all possible. A dreadful experience.

Madrid - Orly. Upgraded to Business Class at the gate. An old Airbus A320 and the average Recaro business class seat with middle seat blocked configuration which is now used by almost every airline in Europe. Flight assistants were very friendly and professional and the food and drinks surprisingly good for business class. Flight left on time and landed slightly earlier than expected.

We make a trip Geneva-Madrid-Lima and return with my family. The service was average I could say good. All the planes were on-time and the cheking and the luggage management was average and efficient. We had the new airbus A340-600 Miguel Servet and for the return trip Mario Benlliure. The space between the seat was satisfactory good pitch even for the people that they are tall like me. The food between Geneva-Madrid and return is for purchase the prices in my opinion are not too high. Madrid-Lima and return the food service was average I think could be a bit better but the red wine for the economy class is good and free. The pilots gave the basic but efficient information during the flight. The flight attendants are not too bad but the language skills could be improve and could serve more drinks during the flights of course if you wake up the give drinks and sandwich. Overall it was a good experience and I will continue to take Iberia for my trip to South America. Of course KLM and Air France are good companies for this route.

MAD-TFN-MAD Flights on time early arrival. Boarding by rows FA very nice friendly and efficient. On the downside: food ok but expensive and seats very cramped no legroom at all. Very cheap fare to fly to Tenerife.

IB6275 on 2 February - AMS-MAD-ORD in Business Class. Was supposed to be on BA to London and then AA to Chicago but AA cancelled the LHR-ORD flight. I wasn't emailed or contacted by BA/AA - just happened to find out when I woke up and checked my itinerary. Went to Iberia desk at AMS and they said AA hadn't reissued the tickets yet so I spent 40 minutes on the phone and finally got it settled. AA agent was helpful but the overall process of them moving me to Iberia and not re-ticketing me is ridiculous. IB agent was friendly and issued my boarding passes and I was off through security. A320 of Iberia Express to Madrid left on-time. Flight Attendants were so nice! Small Biz Class in front of plane - served a hot breakfast with smiles and given blankets and magazines. Landed at T4 and transferred to T4S in Madrid. A330 to Chicago - maybe 50% full cabin but coach was maybe 40% full. Flight attendants were excellent! So friendly and ready to assist anytime. Food was delicious and the seat was great - fully flat and plenty of room for storage. Slept a couple hours and watched TV - not a great showcase of options but kept me busy. Landed and bags off quickly. Iberia has really changed and I will happily fly them anytime.