Iberia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 577 reviews
6/10
4 star Skytrax Rating
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8/10

Iberia customer review

(Spain)

MAD-SCL. Madrid check in and security very fast. Lounge at T4S great dinner served before boarding. Flight leaving at 00.20 so once on board slept. Seat comfortable. Crew nice. Departed on time. Breakfast very nice too. Arrival on time. Great experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Iberia customer review

This was my first time using S7. Their online ticket sale works fine you are sent e-ticket in pdf which is great for printing. At the airport check-in was ok but you got no smile from their agents. Onboard you are met by unsmiling crew who look tired. The plane was a320 in very good condition clean and with great legroom. Food was hot lunch which was nice for 1 hr flight in economy. We took off on time and landed ahead of schedule. My bag was on the belt when I was off immigration. S7 is a great choice for family travel. My ticket was a great deal. S7 is the second best airline between Kiev and Moscow. Gloomy and robotic agents and crews and strange schedule are the only minuses.
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4/10

Iberia customer review

Moscow-Ekaterinburg. Had a fairly good experience with S7. Check-in and take off was on time. The plane was new and in good condition. Attendants spoke English quite well and friendly which is not usual in Russia and especially not on this route. Food cheap but plenty and convenient. Looking at the price/value ratio I recommend this airline on domestic flights in Russia.
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4/10

Iberia customer review

VAR-DME-EVN. Crew friendly and professional - food ok and there was a choice. Best part was the seats that are the kind you would expect from a scheduled airline despite it being a low cost carrier.
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4/10

Iberia customer review

DME-LED-DME. Good value for money. Excellent option for those making connection in Domodedovo. First leg operated by Globus (subsidiary I guess). Even though it's only 1h flight a small snack has been provided (and newspapers in Russian). Clean new planes (B738 and A319). Big delay on way back but not the airlines' fault. Would use again.
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4/10

Iberia customer review

Moscow-Volgograd used check-in kiosks but still had to go to the desk to drop off baggage. A319 clean and comfortable. After take-off flight attendants came around with newspapers (only Russian) then a meal and drink service. Main flight attendant spoke perfect english. Return trip also on A319 aircraft but different interiors - looked very much like Northwest airlines so probably where the plane came from. Chicken or fish dinner served and food delicious. Flight attendants smiling and friendly. In Moscow we were lucky enough to get a gate at the terminal and had our bags within 15 minutes. S7 really does a nice job.
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1/10

Iberia customer review

Beijing-Novosibirsk. The flight experience was awful. Flight time 6-05am but gates weren't open even there was no crew in check-in till like 6-00 check-in delayed no reason given no one cared it finally started at 6-15am and took another half an hour for the plane to depart. When you get onboard it feels like you've gone back to 90's. The plane is really really old. No tv no radio no nothing. I was not expecting much from this airline but it was way worse - however the food was good and there were two choices.
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4/10

Iberia customer review

Domodedovo - Barnaul. Night flight in a new A320 seating better than Niki. Surprising amount of food (satisfying quality) for a 4-hour night flight. No onboard entertainment. Online booking and check in at DME went well (we had backpacks and were asked to a separate counter as the regular checkin counters can only handle suitcases). Most S7 staff speak only basic English. Flying to Russian destinations via Domodedovo is recommended because things there go much smoother than at Sheremetyevo where you have to wait a long time and take a bus to change terminals.
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na

Iberia customer review

Moscow-Rimini return (charter economy). Outbound flight was delayed for 45 minutes but we were warned about this fact by check-in attendants who were very nice and friendly (unusual for Moscow). Boarding normally organised then the bus to our plane A310 inside was bright and clean seats were ok (I'm 192 cm tall). Soon after departure drinks were served - only juices or water. The meal service was fantastic. I must admit that the meal service took them more than 15 hour. Inflight magazine interesting. Return flight departed earlier than expected boarding swift seating was more comfy. Flight attendants were better : very helpful and delivered what you need with a smile.
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Iberia customer review

Domodedovo - BAX Barnaul return. S7 has been hyping their newer aircraft in their advertising but still use their older Soviet planes on most routes. Aeroflot is better but you have to change airports if you fly into SVO Shermetyevo to catch a domestic flight which is not for the faint of heart and not inexpensive ($40 or more) unless you know how to use the cheap bus between terminals. DME is more modern than SVO 2 (but no less a madhouse in the ticketing area) and is organized mass confusion at the domestic passenger x-ray area - keep your boarding pass and your ticket in your hand or say "e-ticket" if you only have a boarding pass and bought on-line; the international departure area is much better especially for those folks with western passports. At DME all the passengers sardined into a bus with no seats to the ancient Tupolev and had to walk up stairs. On the way back however the plane returned to a jetway thankfully. DME was a hellhole a decade ago but has been totally rebuilt (and remains under construction). Seats are extremely tight especially for my 6' 7" frame so I grabbed an empty bulkhead seat and was able to get the spacious emergency exit on the return flight with help from my Russian friend. Announcements on the plane are in Russian and heavily accented English. The emergency exits in the TU are partially blocked by the seats in front of the doors and the seat belts are not like the ones on western aircraft - some kind of loop system that is almost impossible to figure out how to make smaller or larger. The emergency exits have an obvious failure-prone system that is not idiot-proof. The TU also cannot support as much heavy or large luggage in the overheads as a modern western aircraft; they advise only using them for coats and small items. Barnaul is a small regional airport; no English announcements or signage. Upon arrival you need to enter a very small room and show your ticket with the matching luggage stickers to the attendant before you're allowed to leave with your bags. Unlike most American airlines they actually give you food during a 4-hour flight and it's not bad. Upon landing before the seat belt sign is off and even before the plane is even completely stopped at the gate Russians have already been into the overhead compartments and standing. I notice this on international flights with a lot of Russians on board too where exasperated Western flight attendants plead for people to sit down to no avail. Ticketing: they now have e-tickets since 2006. However you can't see the full terms and conditions until AFTER you bought the ticket. Almost all low fares are completely non-refundable and non- changeable when bought on-line. Even if the price goes lower after you bought they will not credit you the difference unlike a western airline.
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