Iberia

The check in staff at Miami were rude and ignorant. It didn't get much better when we borded the aircraft. Not a smile from any of the staff members who were miserable for the entire flight. Food was pretty good to be fair but served with the same surly attitude as the ground crew. Despite the aircraft being the new (ish) A330, it was dirty and the seats were not comfortable at all. Two of the toilets were closed and out of use all flight leaving the others in a deplorable state mid flight. The crew did no further drink service until breakfast. They were lazy and disinterested for the entire flight. On a positive note the inflight entertainment was pretty good. Avoid Iberia unless you want to be treated like an inconvenience and watch out for the tutting when you dare to bother them for a glass of water.

Flew return from Brussels to Montevideo via Madrid. Usual check in with fast track and lounge in Bru, which is cleaner than in the past. Easy connecting airport train in Barajas Airport between terminals. Lounge in Madrid better than usual but needs revamping. Food okay. Onboard was the old business cabin layout. Hoping to get the new layout. Old A340 with old seats and tired crew. Food inedible. Neither intercontinental legs had the audio and IFE working properly. Many passengers complained and Head Purser understood this and said she was sorry. . Some compensation avios were given in order to compensate.

Madrid to Miami with Iberia has been one of the worst flights I have ever experienced. A330-300 was excellent as was the in-flight entertainment however the service in economy was dreadful. There was no bar service unless you went to the back of the plane and asked for a drink and only once during the 10 hours 30 mins flight did the crew come around with water but you had to stop them to be served. The only time that the crew cleared in was after the meal service therefore the cabin was strewn with cups, cans, wrappers etc. the cabin was like a tip. Not once were the toilets cleaned and they were in a disgusting state. The cabin was very cold and the crew did nothing to improve the temperature within the cabin despite numerous requests. Most people wore their jackets/coats and/or had blankets around them for much of the flight. The all-female cabin crew were surly (apart from one lady) and other than delivering the meal tray and selling tax free goods, did absolutely nothing in the way of service or attending to passengers. We were sat in 27A/C and observed the crew going to their rest area carrying their blankets and pillows with them. I have no issues whatsoever with flight crews having breaks on such long flights but they weren't doing any work anyway so had little need of a break. I can only say that I am disgusted with the abysmal lack of service, abruptness of the crew and the fact that Iberia is part of the same company as British Airways, they are dreadful. The flight deck spoke once to the passengers shortly after take-off to, in a few words tell us to turn off our mobile devices and then just before landing to give the weather. I now have to look forward to the flight back on Iberia which I will be dreading. In future I will plan my trips from Spain to the USA either on American carriers, who from experience are ten times better than Iberia, or travel via the UK or Europe on known quality airlines. I am a frequent flyer having flown with numerous carriers, long and short haul and I can't emphasise enough how bad this Iberia experience has been. So when travelling long-haul economy, unless you want to travel in a flying, refrigerated garbage can with filthy toilets and no cabin service, fly Iberia. If you want to be relaxed and enjoy the flying experience choose any carrier other than Iberia.

Quito to London via Madrid with Iberia. The most horrible flight. You can choose your seat if you pay 45USD to begin with. I was not informed that my flight had a 1.5 hour stopover in Guayaquil. My seat would not stay upright, it would gradually lean backwards annoying me and the passenger behind me. No individual entertainmentent but dated curved screens TV monitors of the 80s, one set per 40 passengers. Food was little and not good. I want to say that fortunately the cabin crew was very polite.

I flew Iberia from Madrid to Havana on 29 January returning on 9 February, and on the basis of my experience I shall now choose Iberia with these business class seats over BA and Virgin whenever possible. The flexibility of the table, availability of storage and the rake of the seat have all won me over. The food was also superb. I didn't use the IFE apart from tracking the flight progress and I am not sure it can be wholly controlled from the handset. A flight attendant was unable to demonstrate how to make final selections on the IFE. A token for 4mb of complementary wifi which could only be used by a smartphone and not by an iPad was distributed and worked with my iPhone. Paid for wifi was available. The crew were slow to serve water or drinks after boarding on both legs compared with BA, but were otherwise charming and helpful. I used to fly frequently with Virgin. I then developed a preference for BA seats but now I shall use Iberia business when possible until I can find other airlines with comparable seats. I connected to these flights from an Iberia/BA codeshare economy flight from London. Outbound my case failed to make the fllght from Madrid and arrived more than 36 hours late in Havana.

Flew Iberia from Madrid to London Heathrow. Pre-boarded aircraft and took up our seats in 3A and 3C. Very good space, middle seat left empty as per other European Carriers, which gave a good level of space. Newspapers were offered before take off. Crew were very friendly and attentive throughout the flight. Drinks offered just after take off, and every 20 mins during the flight. Lunch served just after take off. The meal very good. Salad and dressing, Chicken with Mango and Rocket stuffing served with a barley and mushroom risotto. Followed by Cheese and Bread and Chocolate Mousse. Departed on time and landed ahead of schedule.

Flew Iberia from London Heathrow to Madrid. Boarded aircraft by the business class gate and were given a warm welcome and shown to our seats. Jackets were taken and given head sets. The aircraft looked very new, clean and very comfortable. The crew were very friendly throughout the flight and attentive. The on-board entertainment was excellent with new released films available as well as music and TV shows. Wifi was also available to purchase during the flight. The breakfast was serve soon after take off, which was a little odd as it was 12 noon by the time we left Heathrow. But the meal was very good. Crew offered drinks and tea and coffee throughout the flight. The seat was amazingly comfortable and would recommend this aircraft, fully lie flat seat.

Once again a bad experience flying a long haul flight with Iberia from Buenos Aires to Madrid. The old A340-300 has not been refurbished. Seat 5A. Part of the interior upholstery was torn. The pillow was not wrapped in the usual plastic bag, obviously it had been used by someone else since it was not clean. No individual IFE. The small screen in front had a white line in the middle. My headset plug did not work properly. Food was bad, the lasagne was inedible. The girl next to me had reserved vegetarian food which she did not get. She was offered the pasta which had pieces of ham in it. The only good thing was punctuality. I hope they improve the service.

Iberia costs are similar to British Airways, however the service is more like Ryanair. Flew from London Heathrow to Madrid and water was not even offered onboard for free. British Airways flights sometimes are operated by Iberia however there is inferior service is provided compared to BA flights. Why pay for British Airways service and get a lowcost service instead?

San Jose to Madrid, and rude and unfriendly Iberia staff who didn't want to be there. You wave to wave to get their attention, and make sure your sentences are short and effective because there is a high chance the staff disappears before you complete the sentence. Extremely bad service. 10 hour flight. Not enough food, no possibility to buy more. My IFE screen didn't work the whole flight and they didn't worry about it after I reported it at least 7 times. Very bad experience.