Iberia

✅ Verified Review | New York JFK to Madrid, and the flight was very average. The Iberia Flight attendants were more interested in each other than the passengers. Upon arrival I had a close transfer to Casablanca, as did others to various locations. Some of the passengers were provided a guide to assist them to their connecting flight. No one was available for me. I did ask for assistance and was told to run fast. I missed my connecting flight by 2 minutes and I lost my luggage for two days. On my return flight from Marrakech to Casablanca and then on to Madrid on April 14th, I lost the same luggage again for three days. I have all of my lost luggage documents as a "keepsake." Iberia has old aircraft and some newer aircraft. They have poor luggage handling, and generally poor service. They need training on customer service. My return trip from Madrid to JFK was a good flight with a very competent crew. My compliments. However, I will avoid this carrier in the future. My back ground is that I fly many airlines around the globe. I have traveled extensively for the past 36 years, and never complained or written a poor review until now.

✅ Verified Review | Panama to Munich via Madrid with Iberia was really bad. Really old plane and not well maintained - dirty toilets, dirty lights and seats and a lot of broken tables. No personal entertainment system at all. My girlfriend had to vomit a couple of times and the crew barely helped and was unfriendly.

✅ Verified Review | Rio de Janeiro to London via Madrid with Iberia. Simply horrible. Old aircraft with seats so worn out that metal frame cuts into a back. Miniscule leg space, even for me and I am very short person, just below 1.60m. Everyone sat with their legs stretched into the aisle, so had to walk over the feet to the toilets. When someone in the cabin used overhead light it would lighten the whole cabin and wake up everyone around. No personal entertainment, just a shared TV at the front of the cabin with black patches on the screen. Absolute disgrace for the airline to be operating an aircraft so old, and on the long haul flights too. Especially considering that price they charge is the same as if no higher than other airlines that operate newer planes. I booked with them only because they are OneWorld Partners, but never again!

✅ Verified Review | A first class trip to and from Madrid and Havana with Iberia. Superb food, lovely staff, comfortable seats and great entertainment. This was as good as Cathay Pacific - what a surprise. If you get a chance to travel on the new planes take it. The Madrid business lounge is impressive too.

Quite good experience on this flight from San Paulo to Madrid. Flight was delayed for 1 hour but arrived almost on time. Good service from Iberia at GRU airport as they satisfied my request to have a window seat - employee couldn't do it at checkin counter but a colleague did it at boarding counter on his own initiative. Aircraft was A340 with new cabin. Very good IFE with large choice of intl movies (in many languages and often with subtitles), games, music and WiFi (for a fee). Strangely, the screen cannot be titled which can be annoying. Seat inclination and comfort is quite good for economy. Lighting in the cabin can be improved to be more pleasing. Service during flight was polite and quiet responsive but lacks the eye-contact and could have been more smiling. Food and drinks were not bad. Very good communication from the captain.

Zurich to Madrid return, very good and attentive service, my flights with Iberia always on time. Good food and beverage quality on international flights in Europe, you get a full meal for a very reasonable fare in Business Class.

Stockholm to Madrid. When boarding, the last third of the passengers embarking were told that they would have to check in their hand baggage since there was no space left in the cabin. This was a result of allowing the first two thirds of the passengers to embark with several pieces of luggage, some of which were also too large to be allowed as hand baggage. All this resulted in a bit of a chaotic situation which also delayed take off for at least half an hour. Seats had very little leg space and several passengers had to put their hand bagagge under the seats in front of them. Also the corridor was blocked by the crew with their carts with merchandise for sale during most of the flight. All of this made it very difficult or impossible for the passengers traveling in economy to get to the toilets and many of them had to use the toilets in business class.

Madrid to Brussels. Fast check in and boarding, friendly crew. Comfortable seat, good legroom and clean aircraft. Safety instructions in Spanish, English and Belgian. Punctual. Good cabin climate. The snacks to buy onboard at good price and nice. Cheap ticket.

Flew Iberia in Economy from Frankfurt to Madrid, departure marginally delayed, but this was caught up during the two hour flight. Cabin in Economy almost fully booked, did not see anybody flying in the business cabin. This flight showed that IB on this route has a good reputation as a LCC, reliable, clean cabins, up to date planes. When it comes to a more expensive and comfortable way of flying customers prefer other competitors like Lufthansa or LAN Chile. This Iberia flight was absolutely ok, I got what I paid for, but not a single drop of water in addition. The snack and beverage list showed a "hefty price level", so I did not invest any Cent in addition. Just a fair deal.

First time experience with Iberia, flying from Miami to Madrid. Crew were friendly and welcomed passengers. Announcements are made in Spanish and English. Level of English is good. Entertainment up to date, quite impressive selection of films latest and older, tv shows both US and UK ones and music. Wifi available on this aircraft although you have to pay for a limited usage. One thing I'd point out is that they do not do a round of drink service before they serve their meal which I find inappropriate for a transatlantic carrier. Food ok - nothing major but not as good as say Lufthansa - coffee and tea are served from the smallest cup you'll ever see. Apart from that, Iberia is ok middle of the road carrier. Would fly with them again if the price is right. One thing to add we have bought this flight as a codeshare of American. When you book Iberia as a codeshare with One world alliance you cannot check in online or choose your seat before 24 of your departure. As they do not process AA, BA pax until the 24hrs before the departure which is strange to me as AA and BA seems to do it on their codeshare flights between Europe and the US