Iberia

✅ Verified Review | We flew with Iberia Business Class from Panama to Biarritz France, via Madrid on the 25th July. Only one of our suitcases arrived at the airport at our final destination. We submitted a claim for the lost bag and today, 5 days later we still do not have our suitcase. Iberia call centre has been unrelentingly unhelpful and unapologetic, I have called every day several times, each time they tell me different information. I have been told the bag is in Madrid, Toulouse and even several times the operator insisted that the bag had been delivered to our address by courier ! I can not believe anything this airline tells me. I am very upset that we do not have our bag with all our personal things. I can't believe how Iberia don't care, their operators are blasé and most importantly do nothing to find my bag. Iberia Business class is old, old seats, worn, old TV monitors, choice of perhaps 6 films on the flight, food is average. The hostess seemed quite put out when we made a request to them, doesn't seem to be in the company manifesto to care for their customers on any level. I will do everything I can never to fly with Iberia again.

✅ Verified Review | We arrived at the Iberia Check-In line at 06.50 on July 7 for an 08.45 domestic flight. Two adult passengers + 2 pet-in-cabin. There were about 200 people in line waiting to check in, but only 4 Iberia employees working at the check-in counter. After 80 minutes (1 hour and 20 minutes) we arrived at the counter (08.10) and were told that check-in was closed. We were denied boarding. We were told we could be put on a wait list for the 17.55 pm flight but with no guarantee to get on the flight. This problem was caused by an insufficient number of Iberia personnel checking people in. Also, at 08.00, three Iberia employees left their stations and were not replaced until 08.10. We were traveling with an elderly passenger who was not feeling well. We could not wait all day and take the chance of again being denied boarding on the 17.55 flight. We rented a car and departed immediately for Malaga. We arrived by car at 15.20. We missed our flight due to the lack of sufficient Iberia personnel to check-in everyone in the line.

✅ Verified Review | Flew from Madrid to Dusseldorf. I have to say that I am impressed with Iberia. They have improved a lot. I was surprised how the crew handled boarding being pro active helping people stowing their bags in the overhead racks. Something not common in Europe. The boarding process was fast and efficient. The cabin crew were smiling during all the flight. I am really impressed by Iberia improvement. The only bad point is the seat pitch.

✅ Verified Review | Madrid to New York JFK. I flew regularly from Europe to South America, so far Iberia has always been one of my first choices even if I never had great expectations of this airlines in economy class due to its very poor service. The flight attendants were not friendly or caring. There is no welcome drink on board, meal service is rushed after take-off. Before landing a small snack is served and between the two services the cabin crew disappears. If you are thirsty, walk to the end of the plane where you can serve yourself something. No extra mile is done by the crew in terms of caring about guests on board. Quantity of food served little and quality is not good either. This time my flight experience has been worse than what I expected. It was the first time I was on an Iberia plane with the new individual IFE which is a very good product: big touch screens, user friendly, lots of choice. The problem was that my IFE was broken, an electrical problem made it impossible to view a movie or listen to music as there were continuous interruptions. As my screen was broken, so were also those of my neighbors, the row in front and the row behind. So it was an electrical problem affecting various seats where I was. When I complained to the purser, he took my complain personaly and started to shout at me in front of passengers. They tried 2 times to restart the system but nothing changed. So I couldn't enjoy the IFE during my flight. Towards the end of the flight I stood up to go to the toilet and by walking around I realized that there were at least 20 free seats in the economy class cabin. I felt really frustrated because the flight attendant didn't offer me another seat with an IFE which was working properly. They just let you there with the problem, hoping that you accept the problem and don't start complaining again.

Flight from Madrid to Zurich on time (as usual with Iberia). Aircraft in good shape, cleanliness could be better (toilet for Business class cabin has not been cleaned well before departure, I finally did my best for the following passenger - unbelievable). Very attentive service, good food and beverage selection.

Our flight from Venice to Madrid was delayed and we just caught the connecting flight to Barcelona. Unfortunately, our luggage did not get loaded on the same flight and it was sent on the next available flight, two hours later. When we arrived at Barcelona and realised the luggage was not with us, we were told it would be delivered to our hotel that night. That did not happen and we were sent a text later that evening saying it would be delivered between 9am and 4 pm the following day. (I am writing this review on that evening, trusting we will get our luggage tomorrow). Our luggage should never have been sent on a separate flight - the airline has provided a very poor service and has left us with the inconvenience of not having our luggage for most of our short visit to Barcelona. If you fly with Iberia, I would definitely suggest you allow plenty of time for any connecting flights because the airline does not seem competent enough to provide a proper service.

✅ Verified Review | Having landed in Madrid after a four hour flight from Helsinki, I made my way to the Iberia lounge in Terminal 4S before this Madrid to Buenos Aires flight. In good time before the rush before all flights due to depart at midnight, it was nearly empty, with plenty of space around and with wonderful views over the mountains and the runway. Food and drinks selection was excellent, although I preferred to wait for dinner on board, just to make the following night seem shorter. The boarding started with Priority passengers, with a separate jetbridge to the A340. For some reason, we were stuck there for a long while, before being able to enter the plane. When embarking, it was obvious that cabin crew was in the middle of preparing the plane, which seemed rather odd, bearing in mind that the aircraft had landed in Madrid a long time ago. I was pleased to find my single seat next to the window with plenty of space for storage and to move around. Soon, a glass of sparkling wine, menus and a well-stocked amenity kit was offered; containing standard socks, eyeshades, earplugs, shoe bag, lip balm, moisturiser and a brush. After take-off on time, there was a long wait until the service started with hot towels and an apéritif, which was a bit annoying, especially at this time of the night For my dinner I had sea bass, which was the best I’ve had on an airplane: crispy and juicy with an awesome mix of vegetables Best of all, Iberia boasts a great selection of Spanish wines and the crew even suggested to compare various wines Excellent choice of films on the IFE with a large screen, although I soon decided it’s time to go to sleep The full-size bed of Iberia Business Class guaranteed me a full night sleep. Before the excellent breakfast I just had time to check my e-mails thanks to a well functioning wifi. All in all, an excellent flight, the Iberia Business Class cabin is excellent and so is their food & beverage offering. The cabin crew is very professional and easily approachable at all times.

Seville to Porto via Barcelona. We booked our tickets with Iberia but it was operated by Vueling. Our luggage did not reach the destination after more than 60 hours so far and nobody could answer for that through either airline. Porto ground staff people have been very helpfull but there is nothimg they can do about it. We were left without clothes, necessities and medication and there is not a phone number with someone able to help us. Very frustating and damage our amazing trip trough Spain/Portugal.

✅ Verified Review | Flight from Düsseldorf to Madrid and back with Iberia. Very narrow seats, no complimentary soft drinks or food. Staff was unfriendly and snobbish, especially to not spanish speaking persons. On the flight back to Duesseldorf i had to check in my hand luggage afterwards, just beforde getting boarded (size and weight of the luggage was totally correct!). I and many other passengers were told in a very rude way that there is not enough space in the airplane because the flight was fully booked (really astonishing). Entering the plane, there was enough space in the overhead locker, so that it would have been no problem for placing my luggage somewhere. Staff seemed to be very unmotivated to make the flight comfortable for their passengers. During the flight there were no information given about the current flight status and estimated arrival time or weather or anything else.

Madrid to Barcelona. Iberia went from being an A class airline to comparing to the cheapest airlines in a mere couple of years. My husband and I bought a flight together and even though we checked in online timely we were allocated distant seats. A seat change had a 20€ charge. At the airport we asked to be seated together and were "punished" with the non-reclinable last row seats. Afterwards we were prized with a 2:30 hours delay due to which we lost the possibility to use public transportation services at the destination and had to pay a late check in fee at the hotel. The cherry on top were unhelpful and rude staff.