Iberia

Treated ourselves to Business Class flying from Madrid to Havana return. It was a very enjoyable flight both ways. The flat seats were great for the overnight flight on the way back. The cabin crew were attentive but not in your face. The plane appeared relatively new. The only downside was that as an English speaker found the crew and captain hard to understand but only a minor irritation.

✅ Verified Review | Tokyo Narita to Dusseldorf via Madrid with Iberia. Probably the worst experience I've ever had when it comes to traveling by plane. Long before we were supposed to even fly, our seat reservation was constantly changed without any notice. When we wanted to check in online, our newly assigned seats were distributed all over. We finally got seats together for the first leg from NRT to MAD. However, the ground staff failed to assign seats next to each other from MAD-DUS. We were supposed to sit in Row 9 and 16 (fortunately we were able to change the seats in MAD). Departure was on time and shortly after we were airborne, lunch service had started. However, the service was very stressed and the cabin attendants did not seem to be very coordinated. The staff seemed more focused on getting everything done as fast as possible. During the coffee service, the flight attendant was literally running through the aisle, I could not even get my cup raised quickly enough to get some coffee. Upon request, the unfriendly cabin attendant grunted "not now, maybe later". Only after I asked another cabin attendant who was slightly more friendly I got my coffee which was cold by then. In general, the service was unfriendly. Adressing all passengers in Spanish, although it was very obvious, they were not speaking Spanish. They were also replying in Spanish, after I had adressed them in English. The food itself was awful. The noodles were overcooked and the meat was very chewy. Shortly after lunch service the cabin light was switched off and we were asked to close the window blinds leaving us in the dark on a daytime flight. After that, the crew completely disappeared and only appeared again for a quick snack service and the pre-arrival meal. As we were flying in one of their brand new A330-200 models from Tokyo, the inflight entertainment system was, hardware wise, state of the art. However, the movie and TV-series selection was rather poor. The 3D, interactive flight map, however was great. The connecting flight from Madrid to Düsseldorf held another unpleasant surprise. When we boarded the aircraft, the aircraft was extremely dirty. French Fries were all over the place and when I asked the flight attendant why it was so dirty, she replied "there were kids sitting there and the company doesn't pay for cleaning until the airplane will be back in Madrid". Luckily we were able to have our seats changed and got some seats which were cleaner.

Flew Iberia from London Heathrow to Havana via Madrid. Positive - the flight was on time and check in was very smooth. Negative - the food was atrocious, had some beef dish and I imagine eating my shoe would have been preferable. The meal was the only one served during a 10 hour flight except for a disgusting breakfast, which was practically thrown in our face. Tried to get a drink of water during the flight but wasn't supplied, I assume the cabin staff were sleeping. I wouldn't use this airline again as these inconveniences are okay on a short haul, but not on a longer flight.

I flew from Lyon to Rio De Janeiro via Madrid in Mid-October. Boarding and ground staff were nice, exept at the check-in couter, where the lady was rude and unwelcoming. Our LYS-MAD flight was what you would expect for a short hop, but I was disapointed with the fact that you had to pay for food or drinks. MAD to GIG was a rather long flight (10 hours and a half) and the flight cew provided A good service. The food was correct (although I have tasted better ones on other airlines). IFE was good, with personal touch screens with games, plenty of music and some 50 movies/series. They did not lose my luggage, which was "surprising" since I had a very short connection. Compared to the price I paid, I would consider the service great. It is a good airline if you want to fly to South America at low prices with reasonable comfort.

✅ Verified Review | New York JFK- Madrid return. Onward to Madrid, JFK terminal 7 is nice and easy. Still the fast track takes a bit longer than expected. Around 25min. Lounge great. Boarding and departure on time. Priority boarding provided. FA very nice and service provided on board was very good. Window seat privacy and confort is great. Food selection and wines are better than competitors. Amenity kit with L'Occitane products. Arrival 30min early. On my way back same level of service. Lounge at Madrid airport is very good. Same aircraft, seating and comfort level. FA very good service. Overall, great business product and service.

I booked this flight from Milan Malpensa to Cancun via Madrid through their website and the first thing happened was that they have booked the flight twice and charged my credit card accordingly. After calling their call center I was able to get the money back, but in more then a week, and we are not talking 100€ here. The big surprise was when I arrived in Milan at the airport. Online when checking in I couldn't give my frequent flyer number so I said I will do everything at the airport. The lady at the priority check in very rudely tells me that my reservation has been cancelled and she asks me to go and provide her a valid reservation number looking very busy, although there was no client anywhere. So I call Iberia again, after 8 minutes waiting in line they tell me that everything has been resolved and I should go to the check in desk again. I go this time to the normal check in desk and there is another lady, same style. She says my flight is in 3h30m and I should get back in 1h30m otherwise she can't check in the bags. I didn't need any bags, I just wanted my boarding card, so she has to somehow leave her "doing nothing" and she issues the tickets. I should say I have told her to insert my FF number before issuing the tickets, 3 times, without any success. She first issued the boarding passes and then at the end my card number. This caused me a lot of problems, first at the business lounge in Milan where they couldn't read my oneworld status. In Madrid I found out that the FF number inserted was wrong (a 7 too much) and while trying to fix this, they've told me the system is not working and that they will fix it later. when it was fixed, it was in Madrid when returning and they have given me the right number just for the last part MAD MXP, for all the other legs I should contact them via internet. I was pretty sure I will get my miles 3 months after this, but it turned out to be different. I got them a week after I returned home. Now, about the flights. The planes were new and the A340-600 was impressive. 2-4-2 configuration. The crew very attentive and friendly, active at customer's needs. The food wasn't great (only one meal for 13h) and the breakfast was a joke: a box with different cold snacks. I must say I was impressed by the punctuality. Arrived on time or even 30 min ahead of schedule. So thumbs up for the flights, thumbs down for the ground service. Overall they did a good job and I would fly them again (booked already for next year).

✅ Verified Review | Gatwick to Havana via Madrid. In May I flew to Cuba from London with what was meant to be a short stop in Madrid. On getting to Madrid, the flight to Havana was delayed - these things happen so we weren't panicked. However, the length of the delay kept changing on the board, 1 hour grew to 5, the boarding gate kept changing and so (whilst we stayed in the bar at the airport) every 50 mins or so a plane load of people would cross from one end of the airport to the other. The staff refused to give us any update, just kept saying to check the boards. Our 17.30 flight was finally cancelled due to mechanical faults at 22.30 and we were told that we would have to leave the airport collect our luggage and get on a coach to a hotel for the night. This would be the start of the farce. Our luggage was not available we were told if we waited for it we would miss the bus to the hotel. On going through passport control there was no member of staff to herd us and nobody knew what was happening, on getting to the hotel there was a 2 hour queue to check in. Finally reaching my room at midnight I was exhausted. Again, mechanical faults happen, but it could have been handled so much better. We were collected and driven to the airport the next morning for a 1300 flight, that didnt take off until 1500. This meant we had lost a full day of our holiday. The flight itself was great (there and back) and although the return was delayed too it was only by 45 mins or so. It was when I wrote to Iberia to claim compensation that things got worse. I raised the claim on my return and was told that the issue was an extraordinary circumstance and I was not entitled. This is not true for mechanical faults and I asked Iberia to confirm the issue with the plane. I was ignored for 3 months despite chasing emails. I then asked the Spanish Aviation Authority to look into this and in September I received an email from Iberia admitting fault and offering to pay compensation. That said, no money was forthcoming and a further 4 chasing emails eventually led to an apology a month later saying I would have the money in "a few days". A week later I chased again and this time I asked for the address to send a notice of legal action to. Finally money was paid to me. As far as I'm concerned I will never fly them again, whilst the flights were good and reasonably priced if something goes wrong it is impossible to reach a member of the staff, it is only emails and always an automatic response. In addition they clearly lied to me when claiming extraordinary circumstances at the start. Please do not fly Iberia, they do not deserve your money.

This is an overdue recommendation from our cross atlantic flights to and from New York JFK to Madrid in June 2016 with Iberia. From Check in to landing, the service level, comfort and professionalism were perfect. When comparing to other business class tickets / prices, Iberia in my opinion is a strong competitor to other providers. We traveled with our children who were treated exceptionally well. The food was good, not on the same par as a first class, but it was unique, presented very well and accommodated my children's specific needs. Their hub in Madrid is a perfect gateway to virtually any city in Europe. I look forward to flying again with them soon.

New York JFK to Porto via Madrid. I was pleasantly surprised with my first flight on Iberia. I am a Delta Platinum flyer, but chose Iberia to Portugal/Spain for convenience and best flight times. I read some unfavorable reviews but having experienced good flights on Iberia in economy class, my impression of the airline is good. The aircraft was new and clean, the flight attendants were professional and helpful, they provided newspapers and earbuds for in-flight entertainment free of charge, they remembered to provide my low calorie meal. Each and every seat in economy received a blanket and pillow. I was seated next to a passenger who mumbled to himself and appeared to have a viral infection (coughing, sneezing) and I asked to be moved to another seat. The flight attendant found another seat and in fact the two seats next to it were empty the entire flight! Cons: The meals were average and the website would not let me print my boarding passes for my return trip home which resulted in me waiting in line for over 35 minutes to get passes. I know airlines are far from perfect, but Iberia did a good job and I would fly Iberia again.

Marrakech to Madrid Barajas. Iberia was a surprise! Check in a little bit slow because lots of people lining up. Immigration was terrible for Marrekech airport. You can see more about it in the Marrakech airport review. When it was final call we were rushing to the plane. The airline waited for us so I was quite pleased. Landing okay and arrival baggage smooth. Maybe because Madrid was their hub airport. Great surprise from us.