✅ Verified Review
| I bought a Business Class ticket between Madrid and Paris CDG on Iberia and was never told that the flight was operated by their low cost subsidiary Iberia Express. There is nothing wrong wih some Iberia affiliates: Air Nostrum for instance provides one of the best regional onboard services in the world. Not so wih Iberia Express. Business Class consists of the first three rows in the A320 cabin, but at a markedly reduced seat pitch compared to the main airline. The middle seat is left empty. As usual in Madrid, passengers are kept waiting in the glass jetways which are absolute ovens in Spain's weather. This was however the first time that upon boarding and getting in my seat 2A, I was denied a glass of water by a FA who was herself drinking mineral water and replenishing her own glass, while explaining to me that she could not serve anything before take-off. First row passengers were never told to stow their hand baggage which happily remained unsecured in the middle seat. The main Iberia Business class cabin service is plain at best but its "Express" brand is several notches lower, performed by completely uninterested FAs who literally throw flimsy trays at you. One of them missed and actually fell in the aisle where it remained for over 10 minutes. It was eventually footballed away by the young lady's shoe. Finally, the worst is that Iberia Express arrives at CDG T3, the charter terminal, with bus transfers, long baggage waits and a trek of probably 900 meters to finally reach a smelly automatic shuttle which, 5 minutes later, brings you to the civilized part of the airport. This felt like Ryanair without the competence. My ticket was anything but low cost. I was not amused. Why have a Business Class those flights at all? Avoid.