Horizon Air

Customer Reviews

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Food & Beverages N/A
Inflight Entertainment N/A
Seat Comfort N/A
Staff Service N/A
Value for Money 12345
Customer rating from 51 reviews
6/10
No Skytrax Rating
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8/10

Horizon Air customer review

Review by (Australia) 29th January 2014

Seattle to Edmonton 12/14/13 returning 12/18/13. Bombardier Q 400 plane small but with comfortable seating even for a six-footer as I am. Great cabin crew and nice free drinks. An inflight snack might have been nice but overall a pleasant experience.
Cabin FlownEconomy
Value For Money 12345
yes
8/10

Horizon Air customer review

Review by (Australia) 29th January 2014

Seattle to Edmonton 12/14/13 returning 12/18/13. Bombardier Q 400 plane small but with comfortable seating even for a six-footer as I am. Great cabin crew and nice free drinks. An inflight snack might have been nice but overall a pleasant experience.
Cabin FlownEconomy
Value For Money 12345
yes
9/10

Horizon Air customer review

Review by (United Kingdom) 29th November 2010

I take Horizon often between Seattle and Portland after arriving from the UK and always find staff very helpful. My last connection was late from LHR due to weather and holding separate tickets was a worry however Horizon staff did all they could to rush me through and I made the original connection. Ground staff friendly and nice crew. Flight down was operated by a CRJ - its a quieter cabin and seems faster (not sure it is though) but the cabin feels smaller and return flight by Q400 was much more comfortable. Cabin crew nice and you still get a free drinks service on a 40min shuttle - great touch.
Cabin FlownEconomy
Value For Money 12345
yes
9/10

Horizon Air customer review

Review by (United Kingdom) 29th November 2010

I take Horizon often between Seattle and Portland after arriving from the UK and always find staff very helpful. My last connection was late from LHR due to weather and holding separate tickets was a worry however Horizon staff did all they could to rush me through and I made the original connection. Ground staff friendly and nice crew. Flight down was operated by a CRJ - its a quieter cabin and seems faster (not sure it is though) but the cabin feels smaller and return flight by Q400 was much more comfortable. Cabin crew nice and you still get a free drinks service on a 40min shuttle - great touch.
Cabin FlownEconomy
Value For Money 12345
yes
4/10

Horizon Air customer review

Review by (United States) 10th November 2010

Great employees service schedules but I have stopped flying with Horizon because they are now using Turbo Prop planes (Q400). It's slower has more noise and vibration and most of all they cannot fly at altitudes where the ride is smooth. This is compared to the full size jets that Southwest flies on the same routes as Horizon. I used to have the credit card had Frequent flyer status and earned oodles of miles. Those days are gone.
Cabin FlownEconomy
Value For Money 12345
no
4/10

Horizon Air customer review

Review by (United States) 10th November 2010

Great employees service schedules but I have stopped flying with Horizon because they are now using Turbo Prop planes (Q400). It's slower has more noise and vibration and most of all they cannot fly at altitudes where the ride is smooth. This is compared to the full size jets that Southwest flies on the same routes as Horizon. I used to have the credit card had Frequent flyer status and earned oodles of miles. Those days are gone.
Cabin FlownEconomy
Value For Money 12345
no
9/10

Horizon Air customer review

Review by (United States) 31st May 2010

First time flying Horizon and no problems noted on any of the flights. Seattle to Portland Portland to Santa Rosa and Reno to Seattle. All flights on the Q-400 which I found to be an excellent plane. Flight crews were professional and appeared to enjoy their jobs!
Cabin FlownEconomy
Value For Money 12345
yes
9/10

Horizon Air customer review

Review by (United States) 31st May 2010

First time flying Horizon and no problems noted on any of the flights. Seattle to Portland Portland to Santa Rosa and Reno to Seattle. All flights on the Q-400 which I found to be an excellent plane. Flight crews were professional and appeared to enjoy their jobs!
Cabin FlownEconomy
Value For Money 12345
yes
7/10

Horizon Air customer review

Review by (United States) 25th May 2010

I've flown with them 70 maybe 80 times in the last two years--mostly commute trips from Seattle to Spokane and occasionally over to Montana. A few things about the Q400: This is not an old or aged aircraft. They are extremely fuel efficient compared to jet aircraft. They can cover shorter legs in approximately the same time as regional or larger jets. They tend to be a bit noisy on the inside particularly between rows 6 and 10 which are nearest the engines. Most of the examples in Horizon's fleet are less than five years old. I like the fact the Q400 can be boarded and deplaned from both front and rear making both processes faster than larger aircraft. I agree that this is not an airplane that you would probably want to spend more than about 90 minutes on at a time. I greatly prefer the Q400 to the Bombardier regional jets also flown by Horizon. Horizon's flight attendants are the best. Boarding in Seattle Spokane and Portland is frequently a bit trying. Delays on Horizon are just like any other carrier.
Cabin FlownEconomy
Value For Money 12345
yes
7/10

Horizon Air customer review

Review by (United States) 25th May 2010

I've flown with them 70 maybe 80 times in the last two years--mostly commute trips from Seattle to Spokane and occasionally over to Montana. A few things about the Q400: This is not an old or aged aircraft. They are extremely fuel efficient compared to jet aircraft. They can cover shorter legs in approximately the same time as regional or larger jets. They tend to be a bit noisy on the inside particularly between rows 6 and 10 which are nearest the engines. Most of the examples in Horizon's fleet are less than five years old. I like the fact the Q400 can be boarded and deplaned from both front and rear making both processes faster than larger aircraft. I agree that this is not an airplane that you would probably want to spend more than about 90 minutes on at a time. I greatly prefer the Q400 to the Bombardier regional jets also flown by Horizon. Horizon's flight attendants are the best. Boarding in Seattle Spokane and Portland is frequently a bit trying. Delays on Horizon are just like any other carrier.
Cabin FlownEconomy
Value For Money 12345
yes
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