Hong Kong Airlines

HKG-PEK-HKG. First time on this carrier and quite surprised by the high standard. Good seats good food and beverage service nice cabin crew.

Worst airline company I have tried and I travel a lot. The service was extremely bad I flew from Hong Kong to Hanoi and back. Both flights were delayed with more than 2 hours each in fact the flight from Hanoi was delayed more than 3 hours even though its only a short flight. The crew at the destination and in Hanoi didn't do anything to solve the problem. So first and last time I am travelling with Hong Kong Airlines service is a non existing word in this company.

Our flight Sanya to Hong Kong was over four hours late resulting in missing our connection to North America for which we had allowed five hours. A typhoon had blown through the day before which they initially tried to claim as the cause then eventually admitted it was a local ground operations issue. Nobody at Sanya airport had the ability to communicate competently in any language but Chinese and the Hong Kong Airlines staff on the ground admitted that they did not know why their plane was being held on the ground for three hours without boarding (there was not a mechanical problem).

Bali to HKG in October in business class. Excellent all round given cost of ticket - flight was on time comfortable business class seat entertainment was not great but acceptable standard and best of all - service was excellent. I had some trepidation having read some of the negative press on this airline but I was very impressed. Compared to the cheap airlines in Europe and America HKA is a class above in my opinion.

Guiyang to Hong Kong a terrible flight. First the flight was delayed about 2 hours they provided some food and beverages which was appreciated but the food looked terrible. Onboard blank stares replaced the usual "welcome aboard" with only one flight attendant actually welcoming passengers. The seat was comfortable enough for a short hop but it was on the hard side. When the meal service started there was no choice of a drink and the only sign of food was a terrible pork bun with the pork seemingly mashed together into 2 balls that looked as if they were compressed. There was also no in-flight entertainment. Setting aside the terrible welcome I received the cabin crew were great they were not robotic and were friendly.

HKK-HKT return. Better than expected. Delayed one hour on the way to Phuket which seemed to be because we were waiting for connecting passengers. IFE practically non-existent just TV episodes on an overhead screen which I couldn't listen to as there were no headphones but for a 3 hour flight I don't really care. Cabin crew were pleasant. The return journey left on time again with pleasant cabin crew and quite a decent breakfast was served. We landed early. My only real gripe was the highly annoying jingle which they played on a loop at top volume on the outward flight. All-in-all decent value for money.

HKG-TPE. The flight was good. It was a short flight and we arrived early. Good in-flight entertainment. No problems with the luggage.

HX529 September 12 2013. Booked Hanoi - Hong Kong. On the departure day we had no idea the flight was cancelled no communication from the airline whatsoever. We had to call the airline to see that the flight was indeed cancelled since the airline website was utterly useless and they tried to have us fly the next day which was unacceptable to us. We asked them to put us on the Cathay Pacific flight on the same day and they said they would call us back. A few hours went by and no word so we called them back. The woman on the phone had the audacity to say we had contacted them a few days ago to try to cancel our flight and get a refund which was a lie. Eventually they got us on the Cathay flight. This was a classic case of "you get what you pay for". We booked with Hong Kong Airlines to save some money but will do so again we will rather spend the extra money for less stress and better service with other airlines such as Cathay.

Had booked Hanoi - Hong Kong - Hanoi 4pax. Before even getting to Hong Kong the return flight was cancelled 5 days before the original date of the flight 'due to operational reasons'. Offered a flight with them for the following day which didn't suit our itinerary then offered a flight the day before the original: again this was cutting short our few days in HK. Left it with them to sort out another flight on the original day. No response by email or phone for several days. Went for the outward flight from Hanoi: all checked in and waiting at gate then flight cancelled due to 'operational difficulties' This was 10pm. They were going to put us up in some random hotel until the following day same late evening departure but after much waiting protesting following counter staff through the airport to collect bags and be re-admitted to Vietnam some passengers with onward connections seeming to go off on another flight they eventually got us on Thai Airways to Bangkok to get their own BKK to HKG flight at 02.30. So we got to HK at 06.00 about 8 hours late. I then had to make several calls whilst in Hong Kong to get them to sort out a return flight which eventually came through with Vietnam Airlines. I will avoid booking HK Airlines in future.

First and last time flying them. First time visiting Shanghai choose HX because of their departure time (Friday night back Sunday night). From HKG to Shanghai our departure time was supposed to be 9pm and land at 11.30pm. As we got to the departure gate we were waiting to be called but it was 9.30pm and there was no announcement ground staff told us delay was due to typhoon after 5mins we got onboard but we were kept waiting (no announcements from Pilot). Told we would take off at 11pm plane landed at 1.15am. On the flight back from Shanghai to HKG departure time 9.10pm we were informed there would be no delay but again there was a long time waiting at the departure gate. Got onboard at 10.15pm and after doors were closed there was no signs of push back. At 11.30pm we finally took off and landed at 2.15am.