Hong Kong Airlines

We had read a few reviews of Hong Kong Airlines and went with some trepidation to Hong Kong airport to check in to HX 775 to Bangkok on Tuesday June 3. Do you remember the good old days when there were attentive check in staff and delightful personnel to greet you and look after you once on board? Well that is exactly what we had from the moment that we arrived at the counter until we disembarked in Bangkok. We could not fault the airline at all. And more to the point we had exactly the same on our return to Hong Kong on HX 776 on June 9. Admittedly we were in Business Class (and I really recommend paying the extra to fly up front) but since the flights took off and landed on schedule and the crew were excellent all through I doubt that anyone sitting behind us would have had any complaints. Well done Hong Kong Airlines we'll certainly fly with you again.

HKG-TPE-HKG short trip due to super low fare and co-promoted with AMEX. Check in was smooth but located at far end at HKIA T1 Aisle K. Flight delayed for a relatively short period. Board the A330 at remote gate 523 was a chaos. Inflight service was okay cabin crew young and friendly but seemed inexperienced and lack of conversation. Food was the worst part of the journey. Good point was the A330 with AVOD and new seat comfortable.

I unfortunately encountered what HK airlines is most notorious for flight delays when I was flying Hong Kong to Taipei. The plane went on to circle around the airport for a good 30 minutes. They didn't provide a proper meal either (I guess because it is a short flight) and most of the inflight entertainment they promised was not delivered either. I could only use the TV after 45 minutes into the flight. On my return trip we arrived 42 minutes before boarding but they wouldn't let us on. Their terms and conditions stated CLEARLY that the counter will close 40 minutes before the boarding time. Staff just waved us off and told us to call their hotline. We requested to be put on the next flight their staff told us "there is no next flight" and made us leave. We had no other alternative than to stay in a nearby hotel and pay an extra 300 USD for a one way ticket the next morning. To sum up our experience we had a dilemma and clearly nobody bothered to help. I'll be sure to never take HK airlines again. Go budget at least they're willing to assist.

PEK-HKG-PEK - Really painless and quick check in on both ends. FAs were very attentive and were great communicators. A330-300 is in great shape and is a beautiful plane. Leg room isn't great in coach but it was far from uncomfortable. Food is quite decent and the IFE was excellent. They had great English language selections - far more than could be watched in the ~4hr flight duration. Flight was slightly delayed from HKG to PEK but captain agreed to wait for passengers arriving from a different flight - I don't mind being delayed

We are aboard flight HX775 flying from Hong Kong to Bangkok on 16/04/14. It has been delayed by almost an hour already firstly for a technical delay and then waiting for a passenger in transit. There has been very little communication and the internal crew have been clueless. If you're planning to fly with Hong Kong Airlines do not expect to be on time. We were delayed by 45 minutes leaving Bangkok and heading to Hong Kong as well. Really not good enough.

I tried this airline for the first time on a plane from Beijing to Hong Kong. I arrived at the airline counter and they wouldn't let me on the plane because my ticket didn't have my middle name. The counter agents would not let me on until I called the booking agent to change my information. I had bought my ticket on the airline's website so I had to call the same company even when their agents were standing right in front of me. I told them my situation and they charged me $300HKD to update my name information and would not budge on the fee and could not answer why it costs $300 to update my name besides continually citing "procedure." They wouldn't refund my ticket and said they would not let me on the next flight if I missed my current flight because of this issue. It felt like they were holding my travel plans and money hostage and were extremely unethical in their treatment of this issue. I would never use this airline again. I could understand if this was an issue out of their control but their policy service and how they treat a customer is appalling.

We flew as a family of 4 from Shanghai to Hong Kong and then the following week from Hong Kong to Beijing and we were happy with the flights. The website was good and easy to use when making the booking. However I couldn't see anything about the luggage allowance. It turns out economy passengers are allowed 2 pieces of luggage - so our 5 suitcases between 4 was fine. The check-in was easy - with no queues at either check-in. The plane was modern with individual entertainment. We watched recent films on each flight. We were fed a meal on each flight which whilst not exciting - was fine and the staff were pleasant and helpful. The prices are similar to European 'cheap' airlines and yet the flights service and comfort are all much better here. Would absolutely recommend if you need to use this airline.

Flight HX283 from TPE-HKG. Hong Kong Airline was the worst airline that I've travelled with. On the day we flew back to HKG the flight was delayed due to a typhoon in HKG. The staff of BR (EVA air) served us well while we were waiting to board. In Hong Kong the plane had to go-around 3 times FA's had no explanations. I feel so disappointed with this flight.

The worst airline I have ever travelled with was delayed by an hour going to Hanoi and 2.5 hours coming back. No apology no explanation for either journey. Was told I couldn't sit in the front seat with extra legroom (when the plane was loaded and locked) even though the seats were empty. The food was awful - literally bread and water there was no inflight entertainment. Staff were okay but just operate like robots and don't actually care. I will never travel with HK airlines ever again if you read this then I advise you to use a much more reputable company like Cathay/Dragon.

Flew BKK to Hong Kong. Outbound received a complimentary upgrade to business class. inbound flight was full so stayed in economy. On both legs the service was excellent. Inflight entertainment in both sections was a pleasant surprise on such a short flight. Food was also better than that served on a lot of more prestigious airlines. Enjoyable experience.