Hong Kong Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 149 reviews
5/10
4 star Skytrax Rating
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4/10

Hong Kong Airlines customer review

(Hong Kong)

I flew Hong Kong to Taipei on 24th May, then back to Hong Kong on 23rd August. I chose this airline because its airfare was way cheaper than the second cheapest airline at the time of booking. I was aware of its reputation for its tardiness but I still decided to give it a chance anyway. Outbound flight was supposed to depart at 12:10 but got delayed by two hours. However, it was understandable given that there were a lot of flights arriving late from the Mainland due to poor weather. Once I boarded the plane, flight remained on the ground for ages until the captain asked us if there was a doctor on board. None of the flight attendants explained why we were grounded for so long. Long story short, we landed in Taoyuan at around 17:00. Return was supposed to depart at 1450 but was delayed twice and I did not board until 18:15 and landed at Hong Kong almost four hours late. I asked the ground crew why it was delayed and it was the same reason as before minus the bad weather. While the cabin staff (plus staff at the airport) were friendly, inflight entertainment offers quite a lot of entertainment choices for a short flight and comfortable seats for a regional flight, it does not make up for the fact that timekeeping is the worst I have experienced. I wasn't even notified of the delays until I reached the airport, it's obvious that communication in Hong Kong Airlines needs a lot of improvement.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Taipei
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

Hong Kong Airlines customer review

(United States)

Outside of aircraft dirty but inside new and clean. Cabin crew young and enthusiastic. Full meal despite short (2 hr) flight. IFE acceptable.
AircraftA332
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteShanghai to Hong Kong
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Hong Kong Airlines customer review

(Hong Kong)

I have experienced wonderful hospitality, food and beverage that is above average and quite delicious. The lounge is spacious and with good food, some even made to order. I got the excellent 1-2-1 new style flat bed pod seat, very private and great to relax in for a 5 hours flight. AVOD has limited choice, but for a regional airlines that's ok. Upon return, check in queue is short and efficient, using a shared lounge on 4th floor at DPS airport. The return flight experience was as good as the last. All in all, I am very impressed by this flight and feels confidence to use them again for going to Bali, which is at a fraction of the price to two of the big airlines who fly this route direct.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHKG to DPS
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

Hong Kong Airlines customer review

(Hong Kong)

HKG-BKK-HKG. Outbound Flight HX765 delayed by almost 2 hrs Inbound Flight HX762 delayed by around 30 mins. Flight delay seems to be a norm at this airline. Only pork bun and basic drinks were served inflight. Aircraft's were slightly old. Limited choices of Inflight Entertainment. However the flight attendants are young energetic and eager to serve.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Hong Kong Airlines customer review

(Thailand)

We flew from Bangkok to Hong Kong Hong Kong to Shanghai Shanghai to Hong Kong and Hong Kong to Bangkok. We liked the staff seat and the airplanes. The airplanes were new. We had delays on all flights. The foods were OK. The fares were low. We will fly HK Airlines again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Hong Kong Airlines customer review

(China)

Shanghai Pudong-Hong Kong then Hong Kong-Shanghai Hongqiao both on A330-200 and delayed more than 1 hour. Seat comfortable and AVOD with a few movies. Cabin crew young and lack of experience no newspaper provided like KA/CX food awful and very tiny size the only reason I fly with HX is their low airfare between Shanghai and Hong Kong.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Hong Kong Airlines customer review

(Thailand)

My route was BKK-HKG-Okinawa-HKG-BKK. All flights offered a bun and juice for meal even lunch time! Due to typhoon no.19 the flight from Okinawa to Hong Kong was rescheduled without prior notice. The first rescheduling from 11.55 to 15.30 is acceptable but then it kept being rescheduled to 19.30 then 2.30 the next morning. Luckily I decided to change my flight to the next day so I didn't need to spend a night at airports. All flights were delayed at least half an hour. My first and last time on Hong Kong Airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Hong Kong Airlines customer review

(Singapore)

Hong Kong Airlines uses two types of planes on their Hong Kong to Bali route. An A330-200 which I flew on as well as a newer A330-300. The -200 series has a 2-2-2 configuration in business class with angled lie-flat seats which is good enough for this 4.5 hour flight. The service is good and the food choices reasonable. The IFE is old with not many movie choices but for a regional flight that's quite decent. This was my first time flying them and I was pleasantly surprised. Although next time I will try and fly on the A330-300 which has a more modern 1-2-1 lie flat biz class seats.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Hong Kong Airlines customer review

(Hong Kong)

Round-trip from Hong Kong to Okinawa in Economy. The outbound flight was made on an A330 that was so old that there was no button on the armrest to turn the light on and off. (I remember this because a flight attendant who saw me reading asked me if I needed her to turn on the light.) The return trip was on a newer A330 equipped with the latest IFE. However none of the Hollywood movies listed in the airline's magazine was available for viewing so I occupied myself with its games. While this was only a 2.5-hour flight full IFE was available when I flew with HKA on the even shorter route to and from Shanghai in 2012. Beverage selection was good but food consisted only of a bun wrapped around some meat on both flights. Perhaps HKA expected its passengers to have eaten right before boarding? What HKA could do right before boarding is to board passengers by row number so that they won't have to form a long queue well before boarding begins and get in each other's way inside the plane. For short flights (three hours or less) I'd recommend HKA but mainly because of price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Hong Kong Airlines customer review

(Hong Kong)

Flew HKG to Bali return and was really amazed by the level of service. Staff were attentive and friendly from the moment I checked in. Staff had even gone to the trouble of memorizing my name and used it in conversation. Very Chatty and good fun! Can't fault them at all other than limited choices on the entertainment! Lie flat beds and massaging seats really completed the experience. No flight delays couldn't ask for anything more!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes