Hawaiian Airlines

We were married in Maui. Our outbound was very good. On our return flight to Vegas we had a medical stop in Oakland. When we landed some passengers got new flights and hotels to stay in two groups were connecting on Southwest however the customer service desk said they don't work with Southwest so they had to find their own accommodation. In the meantime I got a new flight on my own and I gave a staff member the numbers to our new flights to add our luggage to. He promised it would be there then he left without telling us anything. We slept in the airport until the next morning where we flew out. Our luggage was not on the flight with us.

LAX-HNL on the new A330-200 economy class. Boarding at LAX was chaotic and crowded although we were spared the worst of it because we got priority boarding with 2 babies. The flight left on time and arrived about 25 minutes early. There was no wait on the tarmac at HNL for a free gate. Inflight service was much better than average for U.S. carriers food was decent IFE was better than the competition and the cabin crew smiled more and was more attentive than average for U.S carriers.

Honolulu to Maui. Tried to leave on an earlier flight that was not even half full. Arrived at the airport early for that flight only to find out they wanted to charge me extra to change times. Why? Especially on a commuter flight with no meals being served. Very disappointed at the service.

Recently flew HNL-SYD on the 330 aircraft brand new seat and legroom were adequate. Crew were thumbs up food and presentation were great. Kept us well fed/hydrated I was left impressed with the service provided by HA and will definitely fly them over Qantas who operates an older 767 with service no match to Hawaiian.

Hawaiian is my preferred inter-island carrier. This was my first time using them on their Transpacific flight. I flew from Hilo to Las Vegas and was quite impressed. Flight crews on both flights were very warm and welcoming. Any requests were honored with a smile. Flights were smooth both ways. Check-in was a breeze in Hilo and Las Vegas. For meals I was offered a complimentary pasta dish with a piece of cake and a Turkey sandwich on the return. Flight attendants were visible throughout the flight and constant runs of drinks. Very Impressed.

Sydney to Honolulu return over the Easter period. Both flights were full and both aircraft's older refurbished 767's. No AVOD but portable digi players were available for rent at US$15 credit card payment only. A330's will commence on this route soon. Both flights left and arrived on time although check-in at Sydney took 50 minutes because they're weren't enough check-in attendants. Meals on both flights were satisfactory and service was fine although flight attendants were hardly seen between the meal services. Would be happy to fly with them again.

We flew to Honolulu from Sydney in Business Class and returned in Coach. We have a 8 month old son and my wife is vegetarian. On the Business Class leg there was no bassinet available even though promised and we could not be confirmed that any of the food would be vegetarian. As a result our son had to sleep on our laps for an 11 hour flight. Service was very friendly and they assisted us greatly to make it comfortable with pillows but we were trapped in seats for the entire flight. On the return leg seat allocations were not confirmed bassinet not available again and instead of being the front row of the main cabin we were stuck in the middle rows and had to ask passengers in front not to recline so as not to hit our sleeping son. The food was minimal and only 1 meal was vegetarian. Service and food were good but very minimal. There are higher quality ways to get to Hawaii from Australia.

My preferred airline from Sydney to the USA via Honolulu. Generally on time ground staff are great and cabin crew always smiling. Frequent flyer membership has great offers for gold and platinum members. On all my trips baggage arrives quickly and food in both Economy and Business is good.

SYD to Honolulu return. Plane was an older 767 but had been refreshed inside and looks more like a 777. Check-in in Sydney was hassle free. Flight over was fine but seats were a bit uncomfortable. Meals were ok but service was average. Didn't really see attendants that much. No inseat entertainment. you can rent portable DVD style players though. Cabin crew ran out of customs forms so you had to wait to land before these could be filled out which caused a delay at customs. On the way return again check in was hassle free and better than in SYD. All the portable DVD players were gone by the time they got to me. Flight attendants were very nice but rarely seen. All the toilets in the rear of the plan were not working about 6 hours into the flight so a bit of a wait for the other toilets. All in all it was ok.

Sydney to Honolulu with an 8 month old. Never again. No bassinet available on both legs despite reservation. Crew very unhelpful and not interested in assisting us with details of baby change toilet or heating bottles etc. Food was terrible and service not at all satisfactory. I will not fly this airline again. Have flown extensively with my child since he was born both internationally and domestically and Hawaiian certainly takes the cake for being our worst experience.