Hawaiian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 542 reviews
4/10
3 star Skytrax Rating
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10/10

Hawaiian Airlines customer review

(Australia)

Sydney to Honolulu return A330 brand new planes. Clean tidy interior with mood lighting. Lovely helpful friendly staff. Very reassuring when we hit what they said was severe turbulence on the way to Hawaii. Kept us well informed of what was happening. Food pretty good for airline food and drinks aplenty. Always smiling. Flights all on time. Would definitely be my choice of airline flying to Hawaii or Americas again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Hawaiian Airlines customer review

(Australia)

Flight from Sydney to Hawaii was fantastic the service could not have been better. Staff were very friendly and helpful the children had plenty of entertainment and the adults had plenty to watch all free. The leg from Hawaii to LAX was not what we had experienced in the first leg of the trip. The plane was freezing so I asked for a blanket and it was going to cost me $10us dollars. You also had to pay for the entertainment we had just flown from Australia and they wanted more money. We were not happy same again on the LAX to Hawaii - freezing but the leg from Hawaii to Australia very comfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Hawaiian Airlines customer review

(United States)

Honolulu to SF First Class. Excellent service very good food. Only complaint is that the first class seats on the A330 are just not that comfortable especially when not reclined. 767 is more comfortable and the rest room is larger! All in all a nice experience.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Hawaiian Airlines customer review

(Australia)

We flew for the first time with Hawaiian airlines from Brisbane on 767 to Hawaii then onto Vegas. We upgraded to business class on flight from Brisbane to Hawaii the night before on online check in for discounted price - worth it. Lounge at Brisbane airport is AirNZ and was great. Staff on ground very helpful food great we paid extra for bulkhead seat from Vegas to Hawaii - again worth it plenty of leg room. I found every aspect of the flights great.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Hawaiian Airlines customer review

(United States)

Most uncomfortable seats on any flight I've ever experienced. Very cold on the flight no blankets or pillows offered on this OAK-OGG flight. Meal is a joke! Brunch consisted of 2 small slices of cantaloupe 2 small slices of mushy watermelon 2 very hard slices of unripe honeydew melon 4 grapes 4 crackers one piece of cheese and one chocolate covered macadamia nut candy. When leaving home at 6:00 a.m. with two hour advance check-in before a 5:33 flight don't assume Hawaiian is offering a meal as their advertising reports; eat first take food on the plane. Take a jacket to wear on the flight. Very tight leg room uncomfortable uncushioned hard seats. They are the only airline that I know of that charges for ear phones. Could have brought my own if I knew they are not included. Poor quality entertainment choices. If you want to starve freeze and suffer through a long flight fly HA otherwise choose a different carrier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Hawaiian Airlines customer review

(Australia)

A couple of weeks back we had to cut short our trip due to a family members health deteriorating rapidly we were in Kauai and needed to get back to Sydney pronto. Hawaiian were accommodating on getting us on a flight but charged us both for entirely 2 new one way air fares ( AUD2200) - talk about slugging you whilst you are down - absolutely no compassion at all. Other family member were in the UK and Emirates/Qantas did all they could to get them home in time which they did and did all of this free of charge - we've flown with Hawaiian in the past but this has left a very very poor taste in our collective mouths. IF we can at all help it will not be flying Hawaiian again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Hawaiian Airlines customer review

(Australia)

BNE-HNL return Business although not fully flat the recliner seats are very comfy food and beverages excellent as well as the staff. Inflight entertainment on the 767er not so good but the service made up for it. As previously mentioned the lounge in HNL really needs upgrading we walked in used the restroom and walked out.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Hawaiian Airlines customer review

(Bermuda)

I flew HA436 first class from SYD to HNL on 12th October on a brand new A330 and had a very good experience - attentive crew - great food preparation and meal and beverage service and good in-flight entertainment. The only drawback was the lack of a lie flat bed for a 9 hour flight-the seat was comfortable but if HA pulled out those cradle type seats in First and removed the economy seats in the second smaller cabin and installed lie flat beds in both cabins they would have a great product and sweep away their competition.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Hawaiian Airlines customer review

(Australia)

Hilo to Sydney via Honolulu. Web check in went well purchased preferred seats for Honolulu to Sydney cost $75 seat 14B. Hilo to Honolulu HA 121 8.50am departure seat 1B first class. Lounge at Hilo very basic free wifi coffee and soft drink. Pre boarding done correctly on time departure quick 50 minute flight just enough time for a coffee and a biscuit. Honolulu to Sydney HA 451 seat 14B the reserved seating bulk head seat cost $75 extra. Boarding called in correct order except kids get priority again. My bulk head seat was as spacious as an economy seat can be. I would have preferred the seats in row 11 but they were blocked for the entire 24 hour period during check in. Not long after take off a very friendly stewardess offered drinks and 2 hours into flights refills and dinner served would give this food a 4 out of 5 for economy. There was a lot of young families traveling with babies all were reasonably behaved for a 10 hour flight. There of course was one family who thought it was ok for their children to play a portable DVD player without head phones so all the cabin could hear it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Hawaiian Airlines customer review

(Australia)

5th October SYD-HNL-ITO. This is my 10th year as a dedicated Hawaiian air traveller for long distance trip SYD to HNL and Hilo also to LA and Vegas also started to use their HNL to JFK this year and looking forward to their expansion with new aircraft purchase planned. Today's trip started on 4th October at 2000 when I attempted to use the web check in 24 hours prior with no success. I am lucky I am a gold Pualani member so I called their dedicated line after about 25 minutes they were able to upgrade my SYD-HNL flight and my HNL-Hilo which is good as business on Hawaiian is normally very good. 5th October check in was a breeze with the dedicated business and Pualani member line and with express pass through immigration I was In the Air New Zealand lounge in no time. This Air NZ lounge has improved over the past few years it was getting tired and food mediocre. But gladly today much better I really like the self help bar. My flight is scheduled for 2000 departure I noticed in bound flight arrived on time. Boarding started on time and again children first before business - this always annoys me. Once onboard was offered welcome champagne or juice the seats are wide leather seats but don't lie flat but are still very comfortable and they have power for your iPad or iPhone. Take off on time and as soon as we levelled off drinks started to flow I had a few chivas regals and before dinner there also was a cheese plate. 3 options for dinner I had the veal and catch of the day and it was fantastic. Breakfast was strawberry yoghurt fresh fruit plate country style potatoes and crab and scallion omelette also fantastic. The cabin crew were very attentive and professional I managed to get a good couple of hours sleep and rested for my next flight HNL to Hilo. Got through customs fairly fast but maybe they could looking into express path for business passengers like in Sydney. At the transfer desk no Hawaiian staff there to send my bags to Hilo so had to take them to the inter island terminal myself. Once there was easy to drop off bags and head to the priority security line. Honolulu to Hilo again seat 1B a quick 50 minute flight no problems arrived on time and bags were quickly available. Over all a 5 star trip very pleased and look forward to many more Hawaiian trips.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes