Hawaiian Airlines

AKL-HNL-LAX on 13 Feb Business class: the AKL-HNL leg was on an A330 so the seats were very uncomfortable for a fairly long flight. The inflight entertainment was very basic. The staff seemed alright: even though they seemed to be very focused on 3 specific guests with whom they have been talking most of the time they were friendly and they did their job. The service is very casual anyway. HNL-LAX was on a newer plane: seats were bigger but not really reclining more of an easy chair than else. The inflight entertainment was via iPads as there were only communal screens. The chicken salad was really strange: the chicken was OK but it got served with some very gooey steamed rice and 2 (as in two) very hard strips of carrot. The lounge in HNL was a joke: the only refreshments offered were orange juice coffee and soft drinks from a dispenser eventually I was able to find some dry snacks by the reception counter (instead than at the 'bar'). The decor is very shabby. The only good thing was the wifi.

Brisbane - Honolulu Boeing 767. Seat comfortable food ok. Departed on time and arrived on time. Honolulu - Sydney Airbus 330. Seat Rock hard (Standard Airbus) food oK dinner could have come about an hour earlier. It was served about 8 hours after lunch. Entertainment excellent. Departed 30 minutes late arrived 10 minutes late however did make for tight connection for Brisbane flight.

We flew over to Honolulu on 8th January 2014 and was most uncomfortable flight I have been on. The flight entertainment was atrocious and we were told the entertainment was no longer available which I call false advertisement as they still claim the tablets are available. We are dreading the flight back to Sydney and will not be travelling with Hawaiian Airlines again. The airfares were not cheap either. Big mistake on our part.

Went from New Zealand to Honolulu to JFK Return. Chose Hawaiian for the price. The staff seemed to be keen to help in the first 2 hours. Then it seemed that they were sleeping as it was hard to get service. My husband is blind and this was noted when booking but the staff were not very understanding compared to other airlines we have flown. Food marginal.

I fly monthly on Hawaiian and January is always a surprising month as they change services for the new year. This time HNL-PDX I flew coach exit row. No meal upgrade available like in 2013. Instead their complementary meal was a soggy bready carbohydrate laden terrible mess. It's as if Hawaiian said: let's do this on the cheap so we can say "we're the only airline to offer complimentary meals from mainland to Hawaii". I get PR but what I was served was like a slap in the customers face it was so horrible. I would pay the $15 for a more appetizing meal. The crew was as always excellent.

Positive experience on short return hop between Honolulu and Kona. All flights on time. Baggage was not on plane on arrival in Kona but arrived on the next flight after a short wait. Staff was friendly and professional.

San Diego - HNL - Hilo. Good service very welcoming staff small portions of food but good breakfast consisted of fruit crackers and cheese and macadamia chocolate. Later we were served a cocktail and chips which was lovely. Most entertainment has to be paid for and I think so has the earphones but I had my own entertainment. My one bugbear the recline of the seats are ridiculous with the travellers in front nearly on your knee more so than on any other airline I've flown with. Luckily they were very strict at meal times for seats to be upright. All in all a pleasant experience.

HA451 13/12/13 business class seat 1G. On time boarding and departure and thankfully business class before children this time. As usual I was treated as a VIP due to my platinum status. Once onboard the business class cabin staff were outstanding they introduced themselves by name and learnt the customers names. The smiling faces of the 3 business class flight attendants was great - nothing was a bother for them. The food as usual on Hawaiian were great fish and veal with a very nice sweet for dessert plus dessert wines and liquors drinks flowed the whole way to Honolulu. After a sleep in the comfy armchair recliners style seats a big healthy breakfast was served about an hour out of Honolulu. One and only complaint this is an ongoing issue all of the bags marked first class priority were last off this problem always happens at Honolulu and in Sydney. Otherwise as usual great service and a highly professional team that needs acknowledged.

First class from JFK to Honolulu. No more room than a normal domestic first class. Seats were manual recline and barely moved. I've never seen that before. No welcome kit. Food is a joke. Two choices tofu or ribs. 11 hour flight from hell with an equally poor entertainment system.

HNL to AKL. Very clean A330 with neat mood lighting throughout whole cabin. Nice food but no choice. Free drinks and snacks provided at the back during the flight. Crew we're very friendly. Movies not the latest but plenty to watch. Would fly again.