Since Hawaiian Airlines began charging a fee for checked bags the volume of carry-on luggage has become quite unreasonable. Last month ny husband and I traveled first class from Portland to Honolulu and back. As first class passengers and because my husband uses a wheelchair we boarded first. When the coach passengers began to board my husband and I were literally smacked in the head and shoulders with carry-on luggage - large tote bags overloaded backpacks and even a child safety seat. We had to lean into the space between the seats in order to avoid injury. When I got home I contacted Hawaiian Airlines "customer advocacy" program because I wanted to report my experience. A very bored representative took my report and told me someone would get back to me. Three weeks later I had not heard a word from the company. I called again. This time a super-rude rep with minimal language skills told me they had no record of my prior call. When I began again to explain about being smacked in the head and shoulders by carry-on luggage she said 'Well I sorry you have inconvenience". Now that Alaska Airlines is flying non-stop from Portland to Honolulu I will never fly Hawaiian Airlines again.