Hawaiian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 324 reviews
6/10
3 star Skytrax Rating
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Hawaiian Airlines customer review

(United States)

Horrible experience. SEA-OGG and back and was severely harassed for trying to use my common Graco infant car seat to keep my baby safe in flight (the airline approval sticker was partially ripped off however you could clearly see it was airline approved). Once they finally said I could use it I was not allowed to use the car seat correctly (rear-facing) as they said it would not allow the person in front of it to recline their seat. Never mind that there were very many empty seats on this flight they could have moved this person to including the empty seat next to him if it had bothered him. Then was harassed because they assumed I had not purchased a seat for my infant when in fact I had and was required to show my tickets to them. Again despite having at least 8 empty seats within four rows of the seat I was in - it was a very empty flight. I fly often and have never experienced such horrible customer service.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

Hawaiian Airlines customer review

(Australia)

SYD-HNL-SYD Economy. An older B767 but for a 3 star airline I thought service was pretty good. They looked after the kids with kids meals and were always offering free drinks and mid flight snacks. We also flew to Maui return from HNL and the service was the best I have experienced.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hawaiian Airlines customer review

(United States)

Excellent service on LAX-HNL flight on new A330. The seat is a mistake but everything else top rate. The food service IFE. I hope they continue with their current meal service and don't adopt the mistake they've made on their international runs by changing it!
Cabin FlownFirst Class
Value For Money 12345
yes
2/10

Hawaiian Airlines customer review

(United States)

Seats cramped - even for 5'6" and 140 lbs and the equipment is ancient. Mine had bilingual German/English everywhere. They charge for everything almost. Want to use a headset -you pay. Want to use your own headset to watch the movie - you pay. Don't want the mystery meat sandwich - you pay ($12 for a hamburger that would be like a buck at Mac's). You want overhead room - get on board first and expect no help from the cabin attendants standing around talking about their personal lives with one another. You want to rent a DVD player. Maybe you can maybe you cannot. They had the players but forgot to bring batteries on board. Hawaiian is like a poor man's Southwest. Unless the fare you get is way below the competition I cannot see why you would fly with them.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

Hawaiian Airlines customer review

(United States)

We were supposed to leave at 3PM but due to aircraft problems we ended up taking off at 2am the next day to begin our trip home to San Diego. The flight attendants were wonderful and very supportive. Hawaiian airlines gave us a free shuttle to a local mall while we were at the airport. We got free movie tickets and a $200 voucher and gave us good snacks etc. We also got a discount on our next purchase.
Cabin FlownEconomy Class
Value For Money 12345
yes
6/10

Hawaiian Airlines customer review

(United States)

LAX-HNL-LAX. Check-in in LAX was good. New A330 service in F class to HNL was good. Seats are not flat. Return to LAX with aged B767. Check-in staff in HNL rude and charged me $50 extra for an overweight bag by 3lbs even I'm a 1st class pax. My overweight bag was lost upon arrival in LAX which was returned to me almost a week later. The delivery man was lost so I met him 20 miles from my residence. If HA wants to be a world class airline they should take some lessons leading airlines in Asia and Middle East.
Cabin FlownFirst Class
Value For Money 12345
no
2/10

Hawaiian Airlines customer review

(United States)

Portland to Lihue return with change of planes in Honolulu both ways. No real problems until we arrived home to find our camera was stolen out of our checked baggage.
Cabin FlownEconomy Class
Value For Money 12345
no
5/10

Hawaiian Airlines customer review

(United States)

Phoenix to Oahu on Hawaiian and on return flight had a 4 hour delay due to a mechanical problem on plane. The food was awful and even the food they charged for looked awful. The positive was that staff were friendly.
Cabin FlownEconomy Class
Value For Money 12345
yes
6/10

Hawaiian Airlines customer review

(United States)

Honolulu-Manila Business Class. Very disappointed to note that Hawaiian Airlines new upgraded inflight service is a real downgrade. They've ditched the tapas style menu for a slow food service. In addition they are no longer catered by Chef Gannon and for the first time in years I was served bad food on Hawaiian Airlines. The flight attendants were wonderful but clearly embarrassed by the downgrade. In addition the new printed menus are tacky. Also time to retire the 767. Just not up to standard for a 10 hour plus flight!
Cabin FlownFirst Class
Value For Money 12345
yes
7/10

Hawaiian Airlines customer review

(Australia)

HNL-LAS-HNL on new A330. Hawaiian is probably the best of the US carriers. Both flights full but service was good with frequent water runs - although the complimentary food was awful served in a cardboard box!
Cabin FlownEconomy Class
Value For Money 12345
yes