Hawaiian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 300 reviews
6/10
3 star Skytrax Rating
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3/10

Hawaiian Airlines customer review

(Brazil)

HNL to LAX on Boeing 767. I booked a window seat but for reason that I can't understand (my english was poor!) the staff asked me to seat in the middle seat of main line of seats with two fat men on each side of me. It was terrible They pressured me all time I was sleepy the flight was full and I had nowhere to move to.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

Hawaiian Airlines customer review

(Australia)

Sydney to Honolulu and purchased internal flights to Kahului and Hilo. SYD-HNL was good considering the price paid if you compare to other airlines offering the same route. The staff were friendly and attentive. The inter-island flights departed on time and the service was again enjoyable- and loved the views of the Hawaiian Islands.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Hawaiian Airlines customer review

(United States)

LAX-HNL-ITO return economy and first. LAX-HNL segment on an old but immaculate 767-300. Bulkhead row with plenty of legroom and enough room to change a nappy (diaper) on the floor. Hawaiian Airlines is the only US airline to offer complimentary food in all classes on domestic flights - food was quite tasty. The inflight entertainment was average - for $15 you can rent a cumbersome hand-held unit with 12-15 movies 12-15 TV programmes music videos and audio tracks. The $15 is pretty steep but it's better than standard IFE on other US airlines. HNL-ITO and ITO-HNL on B717-200s which have assigned seats and first class cabin. Service very good and beverages ae offered on the 40 minute flights. HNL-LAX segment with the new A330-200. We upgraded to first class for $300 per seat - recliner seats have adjustable legrests and footrests and recline to about 130 degrees. The controls are non-electronic and the legrests are a bit difficult to push back in place. Food service very good. Hawaiian's first class is very good value for flights to the USA but does not compete with Korean Qantas Delta or the Asian airlines on flights to the Pacific Rim. Service on all flights is cordial and friendly and FA's are more professional and customer-friendly than other US airlines.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Hawaiian Airlines customer review

(Australia)

Sydney to Oahu Oahu to Las Vegas return. The crew were great. When we landed back in Hawaii from Vegas another passenger accidentally took my friends cabin bag. Within half an hour the crew had located the passenger (he was well on his way home along the freeway apparently.) The luggage was returned intact.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Hawaiian Airlines customer review

(United Kingdom)

SFO-HNL. Boarding procedure seemed a bit haphazard and gate area became crowded but eventually everyone boarded the plane. Gate staff friendly as were flight attendants. Premium meal offered both ways - this is a cashless airline so you need a credit card to pay for this. We were directed at SFO to use the self service check in but were advised not to do this or use online check in as we are international pax. As we are from the UK we did not have to pay any baggage fees to and from the Mainland (had to show check in staff our flight details from the UK). Hawaiian Airlines website unbelievably does not as yet have the ability to process applications from passengers in the UK so we used their UK based agent to book our flights. Flight back to SFO ten days later left late due to potential problem with aircraft (rectified on the ground). Hand baggage was weighed at check in at Honolulu but not at SFO.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Hawaiian Airlines customer review

(United States)

Flight crowded but ok. However very dissatisfied with Hawaiian Airlines baggage policy. If you are flying with them multiple times you have to wait 24 hours before each flight to prepay to save $2 that that offer for prepaying. So with 8 people traveling from New England to Hawaii not only are we not allowed one lousy piece of luggage but we can't even prepay unless we track down a computer in California and on each island that we visit because you are not allowed to call in to pay or to do it earlier than 24 hours. Our Luggage bill for each person to bring 1 piece of luggage adds up to $528. How ridiculous!
Cabin FlownEconomy Class
Value For Money 12345
no
3/10

Hawaiian Airlines customer review

(Australia)

Check-In was ok and that's about it. The crew were your typical US carrier and everyone was just a pain to them. They threw the meal bag and any request for a drink was treated with a grunt. They sat in the rear galley for the rest of the flight.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hawaiian Airlines customer review

(Poland)

Honolulu-Hilo-Honolulu on the same day. Low price flights on time good Boeing 717. Soft drink served on 40mins flight.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hawaiian Airlines customer review

(United States)

I think this is one of the few airlines that still serves meals at no charge when flying from the mainland. Flight attendants were accomodating and helpful. No problems at all with check in flight left on time and we were as comfortable as one can be in economy class for a long flight.
Cabin FlownFirst Class
Value For Money 12345
yes
6/10

Hawaiian Airlines customer review

(United States)

LAX-HNL-KOA return First Class. LAX Premier Club Lounge very small and basic with limited food and drink options. Transpacific flights on new A330 but old style reclining seats with a footrests a big let-down. IFE screen and choices very good. Catering quite tasty for domestic first class though quality was much higher out of LAX than HNL. Flight attendants professional and attentive. Inter-island first class is not value unless you're on a through fare. HNL airport is in serious need of a make-over - old poorly run counter-intuitive muted staff and barebones lounges. For a US carrier HA is not a bad operation but not all that special in any way either.
Cabin FlownFirst Class
Value For Money 12345
yes