Hawaiian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 297 reviews
6/10
3 star Skytrax Rating
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10/10

Hawaiian Airlines customer review

(Australia)

Sydney to Oahu Oahu to Las Vegas return. The crew were great. When we landed back in Hawaii from Vegas another passenger accidentally took my friends cabin bag. Within half an hour the crew had located the passenger (he was well on his way home along the freeway apparently.) The luggage was returned intact.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Hawaiian Airlines customer review

(United Kingdom)

SFO-HNL. Boarding procedure seemed a bit haphazard and gate area became crowded but eventually everyone boarded the plane. Gate staff friendly as were flight attendants. Premium meal offered both ways - this is a cashless airline so you need a credit card to pay for this. We were directed at SFO to use the self service check in but were advised not to do this or use online check in as we are international pax. As we are from the UK we did not have to pay any baggage fees to and from the Mainland (had to show check in staff our flight details from the UK). Hawaiian Airlines website unbelievably does not as yet have the ability to process applications from passengers in the UK so we used their UK based agent to book our flights. Flight back to SFO ten days later left late due to potential problem with aircraft (rectified on the ground). Hand baggage was weighed at check in at Honolulu but not at SFO.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Hawaiian Airlines customer review

(United States)

Flight crowded but ok. However very dissatisfied with Hawaiian Airlines baggage policy. If you are flying with them multiple times you have to wait 24 hours before each flight to prepay to save $2 that that offer for prepaying. So with 8 people traveling from New England to Hawaii not only are we not allowed one lousy piece of luggage but we can't even prepay unless we track down a computer in California and on each island that we visit because you are not allowed to call in to pay or to do it earlier than 24 hours. Our Luggage bill for each person to bring 1 piece of luggage adds up to $528. How ridiculous!
Cabin FlownEconomy Class
Value For Money 12345
no
3/10

Hawaiian Airlines customer review

(Australia)

Check-In was ok and that's about it. The crew were your typical US carrier and everyone was just a pain to them. They threw the meal bag and any request for a drink was treated with a grunt. They sat in the rear galley for the rest of the flight.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hawaiian Airlines customer review

(Poland)

Honolulu-Hilo-Honolulu on the same day. Low price flights on time good Boeing 717. Soft drink served on 40mins flight.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hawaiian Airlines customer review

(United States)

I think this is one of the few airlines that still serves meals at no charge when flying from the mainland. Flight attendants were accomodating and helpful. No problems at all with check in flight left on time and we were as comfortable as one can be in economy class for a long flight.
Cabin FlownFirst Class
Value For Money 12345
yes
6/10

Hawaiian Airlines customer review

(United States)

LAX-HNL-KOA return First Class. LAX Premier Club Lounge very small and basic with limited food and drink options. Transpacific flights on new A330 but old style reclining seats with a footrests a big let-down. IFE screen and choices very good. Catering quite tasty for domestic first class though quality was much higher out of LAX than HNL. Flight attendants professional and attentive. Inter-island first class is not value unless you're on a through fare. HNL airport is in serious need of a make-over - old poorly run counter-intuitive muted staff and barebones lounges. For a US carrier HA is not a bad operation but not all that special in any way either.
Cabin FlownFirst Class
Value For Money 12345
yes
8/10

Hawaiian Airlines customer review

(United States)

LAX-HNL roundtrip First class on new A330. Good seat and legroom though expected more recline for newer plane that they plan to use for future international routes. Service was great! Meal was good (get to pick 3 of 5 choices on menu). IFE great enjoyed the selection of movies and programming. Flew coach back on new A330 and pretty impressed - more legroom and slightly better recline than older Hawaiian 767s. Have to pay for movies/videos on IFE in coach though. One of the few domestic airlines that still serve complimentary meals in coach.
Cabin FlownFirst Class
Value For Money 12345
yes
8/10

Hawaiian Airlines customer review

(United Kingdom)

Las Vegas to Honolulu good on time flight coach seating adequate best seats for legroom are 26AC or 26HJ on Boeing 767 aircraft. First Class seating looked good but not worth paying anything over $250 for upgrades on US Mainland to Hawaii flights would obviously be happy to pay more for longer distance flights. Good choice of meal you can have a free meal or choose to pay for an upgraded meal which I did and was a good move free coffees and soft drinks. Very friendly and smiling cabin crew great start to Hawaiian trip.
Cabin FlownEconomy Class
Value For Money 12345
yes
4/10

Hawaiian Airlines customer review

(Australia)

Sydney to Honolulu flight was most uncomfortable seating. Temperature in the cabin was extremely warm and unbearable. On our return flight a more comfortable trip seating wise but the cabin was extremely cold throughout the 10 hour flight. Even the thin blankets supplied did not do us any good. Everyone was dragging out extra jackets to put on. The aircraft also left from the domestic terminal and we were unable to take advantage of buying duty free there because no one told us prior that once we booked in we couldn't get to the International Terminal to purchase goods. All international flights should leave from the International Terminal.
Cabin FlownEconomy Class
Value For Money 12345
no