Seats cramped - even for 5'6" and 140 lbs and the equipment is ancient. Mine had bilingual German/English everywhere. They charge for everything almost. Want to use a headset -you pay. Want to use your own headset to watch the movie - you pay. Don't want the mystery meat sandwich - you pay ($12 for a hamburger that would be like a buck at Mac's). You want overhead room - get on board first and expect no help from the cabin attendants standing around talking about their personal lives with one another. You want to rent a DVD player. Maybe you can maybe you cannot. They had the players but forgot to bring batteries on board. Hawaiian is like a poor man's Southwest. Unless the fare you get is way below the competition I cannot see why you would fly with them.