Hawaiian Airlines

✅ Verified Review | Flew Hilo to Lihue via Honolulu. This trip was two very short flights, less than an hour in the air total, but Hawaiian left me with a good impression. The seats and plane interiors are nothing special, but for flights this short it doesn't matter - I've flown long haul with them and on those flights they're great. On this trip, despite checking in all the way to Lihue, for some reason my bag was only checked to Honolulu. I wasn't told this when checking in, so I arrived at Lihue to find my bag hadn't come with me. This was annoying, but the way Hawaiian handled it couldn't have been better. I was on the last flight for the night, but when I rang at 8am the next morning, my bag had already arrived. Then, a couple of days later, I noticed the fee I had paid for checked luggage refunded to my bank account, without me even asking. Every company makes mistakes sometimes, but if they all handled them like Hawaiian did, the world would be a much nicer place.

✅ Verified Review | Overall average airline experience flying from Sydney to Honolulu. Check in: automated counters weren't working, so everyone had to be manually checked in, took around 30 mins of waiting. Service staff at the counter couldn't even manage a smile. But was a smooth process despite the minor flaws. Boarding: boarded in zones, worked well, was slightly delayed due to the incoming flight being slightly delayed. Staff kept everyone well informed. Couldn't ask for more. Inflight: air crew were very casually dressed, fitted with the Hawaiian vibe. Weren't as tight and efficient as Thai airways or Etihad. Still the staff were friendly and seemed like they cared about passengers having a good experience. There was no power port on the plane, only USB charging for low power devices. The seats were uncomfortable with very thin cushions, the seats recline quite a bit but there's hardly any leg room. I'm not a tall person but my knees were mashed into the seat in front most of the flight. They provided a pillow and a blanket as well as headphones and earplugs which are necessary as this aircraft was very loud. Meals: dinner was a casserole/curry with rice and beans which was pretty good. There was some coon cheese, and a dairy milk. Staff offered a large range of beverages. Breakfast was a bit dissappointing as there was no hot meal, I got a yoghrt, a bread piece with jam and butter and a cinnamon muffin. Overall was acceptable for the price

✅ Verified Review | San Francisco to Maui with Hawaiian Airlines. Happy to see a big improvement in the front cabin after a few years of decline. The newly designed cabin is randomly available on domestic routes, always available on certain routes and will be a standard in the next year. Although it seems like they spent as little as they could. Entertainment is via a large iPad attached to a pole that pulls out like a tray table. Odd but it's fine. The meal was quite good for domestic first class as well. The strength, when it is there is their bright light that can shine from Hawaiian people. Both attendants today were in the most Hawaiian way, gracious warm and great at their job. I hope it's a trend. Seats and entertainment matter but Hawaiians strength is in their hospitality. When it works, it's world class. When it's off you notice the less then great cabin. One more thing and it's big. No Wi-Fi and no plans. Big mistake, bad calculation on their part.

✅ Verified Review | Maui to Seattle. Bought tickets 5 months for me and my wife. While checking in 24 hrs in advance I get a seat assigned and my wife does not. They were under airport control. Reached gate 90 mins before departure and we were asked to either take last row or pay $80 more per ticket to be able to sit together. Seriously? 15 years of flying and this is the first time. Airline food overall is average but Hawaiian airlines has below average food. It will ruin your Hawaiian experience - also they don't allow you to use wireless headphones, so you are forced to buy their earphones.

✅ Verified Review | Honolulu to Sydney. For me it is the worst airline. I had trouble to use the self service check in machine in the Honolulu. The customer service officer yelled out useless instructions as I am a kid making a mistake in the classroom. She was not even bothered to walk 5 steps down to have a look. When I eventually got the instruction to go to the counter for check in. I asked to keep the original seats but the guy said no seat left and give me two seats in the middle "D" in row 36 and 38" regardless my mother is 80 non English speaking and I need going to bathroom as the health issue. And later I rang the head office the reply was classic " I am sorry for your experience this time and hope you fly with us again" the no matter what you said it was a long silent. After this do you think I will fly with this junk again?

✅ Verified Review | Honolulu to Sacramento. This packed flight left more than two hours late because of a mechanical problem, arriving in Sacramento after midnight rather than 9:55 pm. We eventually were told, after takeoff, that the delay had something to do with the brakes. But we were kept in the dark until then. In the air, finally, we were told by way of apology that adults could have white or red wine without charge. But when I asked for white wine I was poured maybe two ounces - considerably less than half of one of those small plastic cups. We were also told that, also by way of apology, that after (so-called) dinner the movie Moana would be shown to the entire plane on the public screens and via loudspeakers. This two-hour kids' movie was thusly imposed on everyone who didn't have a noise-canceling headset. I've flown this route on Hawaiian a number of times because Hawaiian is the only carrier that does it nonstop. I've come to detest Hawaiian as a result. It is poorly run, unreliable, unresponsive, expensive, penny-pinching, and self-regarding. Stay away if you can.

✅ Verified Review | I recently flew from Oakland to Honolulu and had the best flying experience ever! I give 100% credit to an amazing Flight Attendant. When we first got seated, there was a gentlemen who had taken a seat that was reserved for another customer. The gentlemen wanted to sit closer to his family who was in the middle isle but the customer who purchased a seat on the isle did so because she was breast feeding and had to pump during the flight and wanted easy access to and from the bathroom. The gentlemen sat in her seat and rudely wouldn't move. The FA noticed what had happened and did an amazing job resolving the situation for the customer who rightfully purchased her seat for accessibility. She did so in a very professional manner. Later in the flight the same FA asked if my wife and I had been to Hawaii before and we shared that this was our first trip. We explained that we had been trying to go for 18 years. We asked her for local recommendations and she later came back with a personal list that she created which today we spent the day visiting many of the destinations she recommended and candidly made our trip the best trip ever. As a Director of Sales for a large organization, I am constantly working with my staff to focus on the customer and deliver awesome customer experiences. Today, this FA made my wife and I huge promoters of Hawaiian Airlines. She went above and beyond to serve customers and did an awesome job doing so!

✅ Verified Review | Will not fly with Hawaiian Airlines again. Booked day flight specifically for views between Kauai and Maui, they changed us from a window seat to the last row even though we booked and confirmed a month ago. This is the flight I was most looking forward to in the islands, experience ruined. Took forever to board, had to wait for another Hawaiian air flight to depart for 30 min on tarmac despite arriving on time. You have other options nowadays, take them.

✅ Verified Review | This was my first time flying with Hawaiian Airlines so I was very excited. It was a short, inter-island flight from Honolulu to Kahului. We departed on time and were in the air for only about 15 minutes. This meant that their was no in-flight entertainment but that was expected and it didn't pose any kind of problem because the view outside the window was enough entertainment for me! The flight was most enjoyable. The cabin crew was very kind and friendly. They passed out water or juice but also took requests from passengers if they wanted a different beverage. They also handed out a travel guide of Maui with a map and a list of activities to do. I had never experienced this on another airline so this was very touching. Landing was very smooth despite the wind and turbulence. I was very impressed! This was very good experience and if I ever return to Hawaii I would definitely fly them again!

✅ Verified Review | Los Angeles to Honolulu. Terrible customer service. I accidentally booked my wife's ticket under her maiden name. They wouldn't let us change the name on the ticket. They forced us to purchase a new ticket and cancel the old one, the price difference was $750 (they will let you change a single letter for $200). What a scam. She almost missed her flight (her daughter was already on the flight). Basically they robbed us. Awful people, awful airline. We'll never fly them again.