✅ Verified Review
| My partner and I decided to fly what Hawaiian Airlines call First Class for a 12 day vacation in Honolulu. Last year we traveled extensively around the world in Business Class with Korean Air and Qantas. Flat beds were the norm, with amazing service, plentiful quality meals and hot snacks, a wide variety of wines and a large entertainment library on both airlines. The only positive with Hawaiian Airlines was the fact that we were able to access the Qantas Business Lounge prior to departure out of Sydney as Qantas is the handling agent for Hawaiian. The Qantas Business Lounge is superb. Now back to Hawaiian Airlines, when we boarded, (seats 1A and 1B), we were less than impressed from the start. The seats were antiquated, with very little space between rows and with no electronic function. There was no locker for our jackets and upon seating we were handed a menu and asked immediately what our selection would be for dinner, not much time to peruse the menu but the selections seemed appetising. When the meals were delivered, on a tray, similar to most airlines economy class they were disappointing, small portions and the hot component on both different choices coming out lukewarm. We were offered red or white wines with no explanation of variety or country of origin. The snacks offered during the flight consisted of a small bag of crisps and a cookie. When I asked for a small bottle of water, I was asked by the Flight Attendant didn't I get one earlier in the flight, when I replied yes but I would like another they reluctantly gave me one. During the flight we discovered that the seats would only recliner a small amount, making the 10 hour journey most uncomfortable. We still encroached the space of the passengers behind us despite the limited pitch. My seat squeaked, and my partners leg rest would not function. Having spent a considerable amount of money, ($7500), on two return tickets we feel totally ripped off. Hawaiian Airlines First/Business Class is similar to most international carriers Economy Class. Do not waste your money on such an inferior product.