"smiles and attentiveness"
Augustine Chan (Canada)
✅ Trip Verified | . Toronto to Beijing. It was a new Boeing 787-9, 1-2-1 seating which gave lots of privacy. My seat was 11A, first row by the window. The seat was comfortable which could turn into a flat bed. I was welcomed with a pre flight drink, but champagne was not on the list, though it was served after take off. Great selection of White and Red, so as the main courses including steak and salmon. The chef onboard came by a couple of times to ensure dinner was to my satisfaction. Every time I used the washroom, the flight attendant would go in to make sure it was clean and in order. I was well looked after with smiles and attentiveness throughout the flight. I thoroughly enjoyed my flight.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Toronto to Beijing |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"not booked with their official site"
10 reviews Ming Zhang (China)
✅ Trip Verified | Shanghai to Brussels return. Check in at PVG is smooth and quick. HU uses airport lounge at PVG and everything is fine. The B789 is brand new and cabin is spacious and clean. Everything goes fine. Food is tasteful and good quality wines are offered. Service is attentive and professional. The flat seat is designed ridiculously. The end part of both footrest and seat are without any support. The Wi-Fi is totally unusable. On the return flight, when asking for wine refill, I was told that they only have one bottle of wine as the beverage was not loaded properly. The most frustrating thing goes to its online service. The ticket was booked on www.hainanairlines.com, which is HU international website. But when I talked to its call centre to book airport pickup, I was told that ticket was not booked with their official site and I was put on hold for quite long time before they could be able to find my ticket and get access to it. Then I realized that they have 2 isolated online system. Their online service team only supports their Chinese website: www.hnair.com. After 3 weeks of my flight, no award or status miles are written to my mileage account. I booked another ticket and which was cancelled within 24 hours after booking, which is refundable according to their booking and fare rules. But 5 weeks after cancellation, refund was not returned to my credit card. I have called their service centre, where I was informed that refund process might take up to 20 working days. I have waited for more than 25 working days already.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Shanghai to Brussels |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"outstanding and enjoyable"
2 reviews S Xu (China)
✅ Trip Verified |
Beijing to Shenzhen. Hainan Airlines provides the highest level of inflight service within mainland China for domestic service. There are 3 choices of complimentary meal selections in Economy Class, 2 Chinese and 1 Western,. 40 mins after take off, meal service began. Following the meal service, there are selections of 3 kinds of juices, 2 kinds of soda, coffee, tea and water for the beverage service. The speed is also surprisingly efficient in the same time with the meal. Most of the times the beverage are served when you already finished. But they have eliminated Coconut Mixture in the beverage service, which is my favorite. It was an almost brand new A350-900 aircraft. There was no WiFi enabled on this aircraft. The configuration of the seating in the Economy Class was 3-3-3, not that wide, as well as narrow. The inflight entertainment contents needs to be refreshed compared to other carriers. Lastly, many thanks to the flight attendants. They made a remarkable outstanding and enjoyable trip.
| Aircraft | A350-900 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Beijing to Shenzhen |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a great flying experience"
1 reviews G Shin (Canada)
✅ Trip Verified | Toronto to Beijing. I like the service they provide including the cabin crew and check-in agent, they are nice and like to help. During the long-time flying, the food is good and bar is open to us, where we can stand and chat to kill the time. Besides, in terms of hardware, Hainan Airlines provides relative new airplanes, which provides a great flying experience to us.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Toronto to Beijing |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I wasn't disappointed"
40 reviews W Robert Kmen (United States)
✅ Trip Verified | From the many positive reviews published on Skytrax, I was eagerly anticipating a five star experience on Hainan Airlines. I wasn't disappointed. Many frequent flyers have harsh criticism of Chinese airlines, but my flights with two of them (China Southern and Hainan) were both exceptional experiences and the equal to that of the more well known and appreciated carriers such as Singapore or Cathay Pacific. The onboard service on my Hainan flight to Beijing was outstanding. The purser made a point of introducing himself to each business class passenger, and henceforth addressed each of us by our names. The meals and wine list were of the highest quality. The bathrooms were kept spotless throughout the 12 hour trip and were provided with a range of creams and colognes, but strangely, no soap. Hainan arranges the business class cabin on some of its 787's in a 1-2-1 herringbone pattern. These seats are great for comfort and privacy, but for passengers who enjoy sightseeing during the flight, the window seats are at a distance from the window itself, and seeing out is a challenge. I echo the observation of other reviewers that the choice of current films is meager, but the air map was detailed and provided endless entertainment. Lamentably, the wifi was inoperable on our flight.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | San Jose to Beijing |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"deserve to be a 5 star airline"
Rutao Cui (China)
✅ Trip Verified | I have been taken flight of this company for many times and last week, I took flight HU481 from Beijing to Boston and got excellent service. I was impressed by the professional and nice service from Check-in desk. She gave me all details about this flight, the 787-9 plane and other items. Hainan Airline deserve to be a 5 star airline.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Boston |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Very nice experience"
Wenpeh Tien (Taiwan)
✅ Trip Verified | Taipei to Beijing. Very nice experience. When I finished my checking formality I found there were some forbidden liquid items in my hand-carry, I was worried about this because my luggage already checked. But the ground staff kindly help me to find another box and packed it very carefully. This was very good experience to fly with Hainan Airlines.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Taipei to Beijing |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"well-trained flight attendant"
1 reviews Branden Wang (China)
✅ Trip Verified | Seattle to Shanghai. Hainan Airline not only surprise me with how great their service was, but also let me felt how important a well-trained flight attendant was for a customer with acrophobia, for the first time. Flying in an “iron box” in the sky is one of the scarcest thing in the world, for someone who have acrophobia. The entire journey will be a torture. My hand sweat so easily when encountering turbulent, and the nervous was clearly showed on my face. I frequency asked for water in my previous trip in order to decrease my discomfort. Even though I told the flight attendants the reason, they still get annoyed sometime. I got used to it, and learn that It just how it is. No one likes a trouble maker. However, this crew had bring me a totally different experience. one of the flight attendant quickly recognized my fear and asked me if I want anything in order for me to feel better. I told her that I might need a lot of waters to relief my fear. She ensure me the I can call for service whenever I needed. The attendent manager also came and checked on me. Later on, after the captain announced that we were going to encounter a turbulent, she brought me a warm hand towel! I was shocked by how attentive she was and truly felt much better with that warm hand towel. Detail is the king, I was truly amazed by her attitude on understanding my needs. If you do not have acrophobia, you will never understand how I felt in the sky. The flight attendents did an amazing job on comforting me.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Seattle to Shanghai |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"trip exceeds my expectations"
1 reviews L Jun (United States)
✅ Trip Verified | Beijing to Boston. I found the trip exceeds my expectations: the flight attendants are extremely polite, attentive and help with customers' requests during such a long flight. The flight attendants look young though exhibit a mature professionalism. With this experience I highly recommend Hainan Airline's in-flight service.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Boston |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"given a seat in middle section"
S Baderras (Belgium)
✅ Trip Verified | Brussels to Beijing. Requested a window seat day before but was given a seat in middle section of 1x2x1. In-flight entertainment system broke down 3 times and my handset didn’t work. Brussels Airport luggage took nearly 2hr to arrive in baggage hall. Staff were helpful but operationally this airline needs a good kick.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Brussels to Beijing |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
