Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 250 reviews
8/10
5 star Skytrax Rating
Filter Reviews by :
Show
10/10

Hainan Airlines customer review

(United States)

Seattle-Beijing-Chengdu return was a great experience! Ground staff and cabin crew went out of their way to help me. They were polite and food/drink service was very good. I had a 15.5 hour lay-over in Beijing and a good clean hotel was included in my ticket price plus transportation to the hotel and back.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(United States)

Flew from Seattle to Beijing and back last month first time with Hainan. They were the cheapest but the service was straight down the line no problems with service food or video etc. Legroom was tight in economy compared to the Alaska Air flight I was using to get to SEATAC but I was happy especially given the cost.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(China)

Beijing to Shenzhen on A340-600. Seat was a lie flat business class seat with AVOD and came with a duvet and proper cushion. The cabin was showing its age somewhat. The meal was very good. I chose the western main and it was very good. Departures from Beijing are from Terminal 1 flight delayed 90 minutes. Hainan didn't handle the delay that well on the ground - no updated information was provided and announcements were only in Mandarin. In comparison to US and European flights of a similar length service and seat were fantastic.
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

Hainan Airlines customer review

(Australia)

Beijing-Xiamen definitely not the brand-new B737 I was expecting but a fairly old B737-400. Excellent crew food okay and very speedy service. First domestic flight in China and Hainan Airlines was a good choice although I was hoping for more after reading they were a five star airline.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(United States)

Beijing-Shenzhen-Sydney. Beijing-Shenzhen leg an A340 Business class a bit worn but very good for domestic service. 4-course meal served and drinks were prompt. Beijing-Sydney a new A330-300. 1x2x1 seating in business class fully-flat seats that were extremely private. Dinner and breakfast served. Food is good but not as great as other 4/5 Star airlines. Apparently it is best to stick with the Asian choices. Seats and onboard services excellent and make up for the food. The value for money is spectacular.
Cabin FlownBusiness Class
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(United States)

Hong Kong (Shenzen) to Beijing. Flight delayed a few hours but I ate dinner in the first class lounge. Once finally onboard everything was seemingly brand new. The airbus A330 was very clean and the flight attendants provided more food. The airline was a very pleasant surprise and great value for the money.
Cabin FlownBusiness Class
Value For Money 12345
yes
10/10

Hainan Airlines customer review

(United Kingdom)

INC-PEK-BRU-BHX transfered in Beijing and Brussels. Economy class. INC-PEK and PEK-BRU operated by Hainan airlines and BRU-BHX operated by Brussel Airlines. Connecting service is efficient I got all my boarding passes at PEK and my luggage delivered directly to Birmingham. Polite staff and fairly new 737-800 (INC-PEK) and A330-200(PEK-BRU). I ordered seafood online and it was tasty. Worthy of ticket price.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(China)

Shanghai-PEK. Business class was $100 for a one-way ticket. A330 was clean seats are lie-flat food is great (for a 1.5 hr flight) and flight attendants were well trained. Completely exceeded my expectations.
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

Hainan Airlines customer review

(Australia)

Sydney to Shenzhen return. One way Economy and the return flight in Business Class. For the Economy sector I was given an exit row seat automatically (I am 203cm tall) and did not have to ask. The food was good video on demand excellent and the cleanliness of the bathrooms impressive. My only criticism was that they told me that they only have 2 bottles of white wine in Economy for a 9 hr journey. Coming home I paid for an upgrade to Business Class for the over night journey back to Sydney. There was no-one in 1st class and only 4 people in Business Class the crew upgrade all passengers to 1st class cabin and provided Business Class service. The food and wine list had many choices although my video on demand did not work in 1A. Being a taller person I still did not fit on the lie flat bed. However with the combo of Y class outbound and J return the fare represents great value for money.
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

Hainan Airlines customer review

(Australia)

Sydney to Shenzhen return. Leaving Sydney delayed 6 hours due to adverse weather in Shenzhen but passengers were well looked after given a meal voucher and informed of the expected departure time. Cabin seat was comfortable good meal service and helpful crews. Meal service flying back from Shenzhen was particularly good considering I was in Economy cabin.
Cabin FlownEconomy Class
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
2_6_spacer