Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 310 reviews
8/10
5 star Skytrax Rating
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10/10

"best cabin service I can remember"

(Hong Kong)

Guangzhou to Beijing with Hainan Airlines in Business class (domestic first class). Airport service okay, Guangzhou Airport not good! Onboard, the cabin staff were so sweet and friendly, probably the best cabin service I can remember in years. A flat bed seat, duvet and more on a domestic flight is truly 5 star service and they deserve. Food was nicely served and of very good standard. Definitely recommend to all who may have never heard of this airline, and it is more Asian than Chinese - by which I mean you would never want to fly Air China, Eastern or Southern as alternative choice here in China.
Type Of TravellerBusiness
Cabin FlownFirst Class
RouteCAN to PEK
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"best domestic airline to fly in China"

(Australia)

Heavily delayed flight but outside of airlines control. This is simply the best domestic airline to fly within China. Despite not having an exit row seat, I had great legroom. From Lanzhou to Xi'an the seat beside me was empty but after the short stopover, it was filled on the next leg to Xiamen. A snack was served on the short first leg, with a full delicious meal handed out on the second leg. I was able to be served several cups of juice on each leg, which was great considering how delayed and thirsty I had become. The staff onboard were fantastic and went out of their way to obtain an English newspaper for me, being the only westerner on this scheduled service. Inflight entertainment was from Android tablets that were not really setup for English users but I was able to get it to work. Overhead monitors also played the ubiquitous Just For Laughs Gags show from Canada that is on every airline and train station in China.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLanzhou to Xiamen via Xi'an
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"friendliness of cabin crew better"

(Canada)

Seattle-Shanghai. Good connections with Alaska Airlines. But Shanghai Pudong airport is poor due to airport not being a hub for Hainan Airlines, they didn't use airbridge and a bus required a bus to get to the plane. The food is of higher quality than Air China, Air Canada, and most North American airlines. Cabin and bathroom cleanliness, and friendliness of cabin crew are also much better. Economy seats are average, with knees touching the seat in front.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSeattle to Shanghai
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"treated like a valued customer"

(Australia)

Hainan Airlines is delightfully old fashioned quality, with lots of leg room and the best economy meal I have had in years. The flight attendants were very friendly. There was no entertainment but I read my book during this relatively short flight. It was like a step back in time where economy wasn't so squashed and you were treated like a valued customer.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBeijing to Yichan
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(Canada)

As a frequent Chicago-Beijing-route traveller, I know the available carriers quite well, Hainan, United, and American Airlines. Hainan flies this route with its Boeing 787. One thing I love the most about Hainan is that the toilets are always clean! Trust me when I say the sanitary condition of cabin toilets are important for people spending 12 hours or more on international flights, because you will use the toilets at least once. I was sitting in 40K, which is the first role of the second section of the Economy class cabin, and I saw the flight attendants cleaning the toilets on an hourly basis with air freshener. Although I was a little disappointed when Hainan changed its breakfast menu (it used to offer omelet and sausage on all international flights, which I think is the best in-flight breakfast I have ever had!), the food is still pretty nice and superior to other carriers. The flight also offers a self-service snack and beverage bar at the back. And if you have special requests, the flight attendants are always there to provide you with whatever you need. Inflight Entertainment, Hainan still has a long way to go. But I don't see it as a problem, because compared with the entertainment systems on other carriers (Air China, American Airlines, United, Delta, Air Canada), Hainan's still far more superior. Many hit shows and sitcoms are included. One weakness which Hainan and all Chinese airlines all have is the language service. Although the captain spoke perfectly fluent English, some cabin members didn't. Foreigners may face difficulty understanding their safety instruction or communicating their needs. They still need to work on that.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBeijing to Chicago
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Hainan Airlines customer review

(China)

9th April, HU491 and 15th April, HU490. Beijing to Brussels and Berlin to Beijing in April. Both flights appeared to be new. Business class cabin and seat are comfortable. Full flat bed where my husband could fit himself in without any problems and he is 186cm. Cabin crews got very good and attentive service. Food was good, and compared with other major Chinese airlines, it was great. Entertainment was up-to-date, so no worry about boring journey. Overall I was pleased with this airline and I'll certainly fly with them again.
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBeijing to Brussels and Berlin to Beijing
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Hainan Airlines customer review

(Russian Federation)

Flew 4 segments by HU from Moscow thru Beijing to Sanya and back. All the aircraft were quite aged and noisy inside. No screens for entertainment at all! They offered small ipads but all the content (quite limited) was in Chinese only. Might be OK for domestic flights but for long-haul international segments I find it unacceptable. For me the food was acceptable. The schedule was changed for 3 flights of 4 after the ticket was purchased. Had to wait for 1 hour at Beijing airport in the middle of the night for the shuttle to the hotel that HU promised to take care of. I do not think I will fly with this airline again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Hainan Airlines customer review

(France)

Flight 7907 XIY-CDG. 12 hour flight with no entertainment system for anyone in economy class. Very bad service as crew hardly understand English and toilets were very dirty. There was no toilet paper for the last hours of flight. Horrible experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Hainan Airlines customer review

(China)

Flew from Shenyang to Weifang with HU. This flight operates only 3 times a week.Short flight of just over an hour. Incoming flight was late for 45 minutes and departure another half hour delayed by traffic control. Cabin clean and very young FA. No English spoken and the announcements made in English not understandable. No food on this short flight only a bottle of water.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Hainan Airlines customer review

(Hong Kong)

Looked for a cheap business class option from Hong Kong back to the USA for Christmas. Hainan Airlines met that requirement and so off I went. The Hainan leg stateside and back was the 787 to Chicago and back from Seattle. Overall the service was quite good. A few people have cited a limited English speaking cabin crew which I will agree with but I am travelling on their airline so I won't complain about that besides it was good enough back from Seattle was very good. The food was good in both directions offering Asian Western and vegetarian meals but not quite up to the standard of other carriers. The lounge access was my biggest complaint Terminal 2 in Beijing is quite old and the lounge is very basic with limited food choice and beverage. The wifi was very weak also. In Seattle they use the Cascade Club Lounge (extremely limited in selection quite disappointing really) in the A concourse and it's a bit of a trek to the S gates via the little subway but a shuttle is provided (if the driver can be found!) if you don't want to walk to the train. In flight entertainment was sufficient but the "new releases" were quite far from that however the selection was good enough for a total of 23 hours of travel in both directions. The 787 itself is a nice comfortable aircraft and Hainans Business Class lie flat seat was quite comfortable and the duvet very nice. The pillow could have been bigger however. Overall I will certainly fly with them again as the value for money for Business Class was very good.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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