"well trained and service oriented team"
F Varkel (Germany)
✅ Verified Review | Moscow to Beijing. From Berlin to Moscow I was booked on Mongolian Airline which was delayed. Due to delay my lagguage (2 pcs) could not be transfereed to my Hainan Airlines flight. After running to gate I explained my situation and I met a very kind guy from Hainan airline who offered his help and called several numbers to find a solution or at least further information. He treated me very well and provided contact details for lost or delayed luggage as well his contact phone numbers. After arrival in Beijing I got further details about the current status so at least I felt a bit better. After registration procedure etc. I just got some papers but nothing else. He contacted me many times after, provided useful help and Hainan Airlines really took care. Even only one suitcase was found and forwarded to me in China after 4 days, my other one finally was not found. I really appriciated his and all Hainan staff`s behavior. Thanks to Hainan Airlines and well trained and service oriented team.
| Aircraft | A330-300 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Moscow to Beijing |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"provided excellent service"
1 reviews Hui Gao (Canada)
✅ Verified Review | Wuhan to Calgary via Beijing. The flight attendants provided excellent service. Hainan Airlines provides hotel and transportation service for connection flights; however, meal expenses are not included with regular connection flights.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Wuhan to Calgary via Beijing |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"good journey this time"
1 reviews Ruobing Wang (China)
✅ Verified Review | Beijing to Boston, the service impressed me a lot. Even though I booked economy seat, there's a hot towel before every meal. I love their special cocktail with mixed coconut juice, really good taste. I bring my own hot water drinking bottle on flight, the crew helped fill it several times with patience Free wifi and free self-service drink bar both are great. Anyway, good journey this time.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Beijing to Boston |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff provided nice service"
1 reviews Xiaoliang Li (China)
✅ Verified Review | Beijing to Seattle. Hainan Airlines provides nice and efficient check in experience. It is convenient for me with 2-luggage transportation for free during international travel. The cabin of Boeing 787 is great for its large space, clean and comfortable environment. The staff provided nice service and the food is fine. Entertainment system can satisfy my requirement for the over 10-hour duration of flight.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Beijing to Seattle |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I was mightily impressed"
Francis Northbrook (United Kingdom)
✅ Verified Review | Brussels to Beijing. This was my first trip on Hainan Airlines and I was mightily impressed. The all round quality of the flight was superb. The aircraft was clean and new, the cabin staff was very friendly and diligent. The food was absolutely outstanding. The only reason I fail to give it 10 out of 10 (and I travel by air a lot so my mark is a great compliment) is that they served very indifferent orange juice (would fresh be possible?) and they had run out of eggs for Breakfast - which was surprising as there were very few people in Business Class. So overall it was a great experience enhanced by the attendant asking me for my views on the flight quality towards the end of the journey - very professional.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Brussels to Beijing |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"provides comfortable services"
1 reviews Ang Sha (Netherlands)
✅ Verified Review | Changsha to Sydney. The staff are kind, gentle and professional. It provides comfortable services, such as tasty food, warm towels and a drink bar. The cabin staff serve water for those thirsty passengers who does not sleep at night. Its economy service includes an eye mask for sleeping, a toothbrush, socks and earplugs. They are very useful for the long fly trip. I will definitely recommend Hainan Airlines to my friends.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Changsha to Sydney |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"they provide free Wifi"
1 reviews Yan Lu (Canada)
✅ Verified Review | Beijing to Toronto. It's a long journey, about 13 hours. The plane is new and the cabin is clean. The food is fresh and hot and the drink is plenty. The most lovely thing is they provide free Wifi on the whole trip. The other lovely thing is I can carry 2 big luggages + 1 carry-on + 1 snow bag (unlimited weight) + 1 golf bag (unlimited weight) by one ticket at the same time. And they are free!
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Toronto |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"exceeded my expectations"
Tammie Fontaine (Canada)
✅ Verified Review | I would like to give a big compliment to Hainan Airlines. We were so surprised and happy with the service from Beijing to Calgary. As soon as we boarded the airplane we were given the most exemplary service . The free bag with the tooth brush, eye mask etc was such a nice touch. The free ear buds and blanket and pillow were nice to get for the long flight. The food was very good and lots of it. The complimentary drinks were brought out frequently and getting the free alcoholic drink was a nice bonus. The staff were kind and courteous, very efficient and professional. They really exceeded my expectations - a wonderful flight.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Calgary |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"They provide very good service"
1 reviews Lu Liu (United States)
✅ Verified Review | Beijing to San Jose. Nice trip with perfect price. I can always find the best price for this route from Hainan Airlines. They provide very good service too. All cabin staff were trying their best to serve and help me during the trip. They could remember my special requirement clearly. There is a lot of updated movie and TV show in their inflight entertainment.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to San Jose |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Attendants were quite kind"
1 reviews Linqi Xing (China)
✅ Verified Review | Las Vegas to Beijing. Great to know that we may fly from Beijing to Las Vegas directly, which saves a lot of time and efforts. The staff at the check-in counter at Las Vagas were professional and helpful. The aircraft was quite new and clean.The seat was very comfortable. Attendants were quite kind, but I feel they need more training to make the service more meticulous and thoughtful. Food was about average.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Las Vegas to Beijing |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
