"excellent service throughout"
R Boyd (Taiwan)
✅ Verified Review | Taipei to Seattle via Beijing. All in all a good experience, although flights were delayed, once from PEK to SEA, and PEK to TPE, although the delays were not the airline's fault. (Bring a good book in case of delays, and the inflight entertainment is a bit of a snooze.) Aircraft was a bit dated, but excellent service throughout makes up for it. You really get the feeling that someone is always there to assist you - both in the air and on the ground. Boarding in Beijing could have been more organized. The airline throws in a free hotel stay (with breakfast!) during the long Beijing layover, which was much appreciated. The lounge in PEK is adequate, and its bathrooms are kept spotless.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Taipei to Seattle via Beijing |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"went through security 3 times"
1 reviews R Heely (United Kingdom)
✅ Verified Review | Guangzhou to Manchester via Beijing. I went through security 3 times due to lack of communication. In Beijing I waited 2.5 hours for the bus to take me to a hotel as I had missed my connection and was getting my next flight 24 hours later. The room and the hotel was extremely dirty. Hainan Airlines have no complaints procedure I could find.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Guangzhou to Manchester via Beijing |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"with 6 hours delay"
R Stanakova (China)
✅ Verified Review | Shanghai to St. Petersburg via Beijing. The Shanghai to Beijing flight was the worst experience with 6 hours delay without notification when the flight will departure, why it was delayed. At some point representatives in Shanghai said that we are going to a hotel, because flight is delayed and nobody knows for how long. We went outside and waited for 20 mins at the bus parking they brought us back (security checks again!) onto the plane and we were sitting there for 2 hours. Instead of 11 pm, I came to Beijing at 5am and there's no available rooms in the hotel and a representative said that there's no room but I can sit in the terminal and wait for my next flight which is in 10 hours. No other help was provided, hotline didn't help me as well.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Shanghai to St. Petersburg via Beijing |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"positive and professional"
T Rawson (United States)
✅ Verified Review | San Jose to Beijing. The plane was comfortable and the flight crew went out of their way to be curteous and helpful. On the flight back to San Jose from Beijing (and then on to Portland, Oregon), one specific man was extremely kind and welcomed my daughter and I back for our flight home and searched to find me the specific Diet Coke that I requested. He could have easily said that is something they don't typically carry. He had a warm smile and represented the airline in a very positive and professional manner.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | San Jose to Beijing |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"missed our connecting flight"
1 reviews M Ruddon (United States)
✅ Verified Review | Beijing to Chicago on 8th July. The flight was delayed before we could board, and once we boarded the plane, we sat on the tarmac another 3.5 hours before we took off for a 13 hour flight. The final 1/1.5 hours before we took off we were told "prepare for takeoff" which meant no wifi, seats upright and seat belts on. We missed our connecting flight because of the delays, which happens, and tried using the wifi service to reschedule which was pretty much impossible because of the slow internet speed. Staff service and food was all okay, but there's room for improvement handling delays and wifi service.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Chicago |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"recommend my friends of it"
1 reviews zhang yaocheng (China)
✅ Verified Review | Beijing to Brussels. I chose Hainan Airlines after 2 days comparison with numerous other flight companies and it turned out to be a lucky strike. The service in the air was way beyond my expectation. All staff on board were friendly serving with hospitality and the food was satisfying. After informed that my earplug was ill shaped, one of the attendent kindly gave me a new one. The movies provided on the plane are various and newly updated, and I had a nice sleep during my long trip. I will recommend my friends of it.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Brussels |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"it is a wonderful flight"
1 reviews X Zeng (United States)
✅ Verified Review | Beijing to Las Vegas, it is a wonderful flight, the plane is new and the staff is super nice. Food and the entertainment system is also amazing. Everyone gets's enough space and the lighting of the plane is new. The plane livery is Kongfu Panda style. Hainan Airlines have never let me down once, they are improving and try to do better. I would recommend this flight. Everyone gets a free bag with eye mask and ear plugs, socks, and toothbrush. The blankets are very comfortable as well.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Las Vegas |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I ate my meal without drink"
20 reviews Z Wang (Australia)
✅ Verified Review | Sydney to Hangzhou via Changsha and back to Sydney via Xi'an. All four flights were delayed or cancelled. Trying to rebook or alter the itinerary was a nightmare. I was transferred from department to department trying to reschedule the HGH-XIY flight a time that wouldn't throw our travel plans into disarray. In the end, we gave up and asked for a refund for that leg, and made our own way. We were told we would be given a refund for the leg which transpired to be $10 AUD per person. I found service and meals on the flights comparable to four-star airlines, crew was courteous, but seemed to have a lot of basic customer service skills to refine. I requested a Coke Zero during meal service which they didn't have on the trolley. The crew member said he'd check the galley, but continued serving meals for the next 15 minutes and I ate my meal without my drink. Inflight Entertainment screens are quite small, and my screen was non-responsive to touch. The only redeeming feature is the seats and the price. The seats are well padded and has above-average width and pitch. The price is 20-30% cheaper than other full-service airlines during the same period of time.
| Aircraft | A330-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | SYD to HGH via CSX |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service is consistent"
1 reviews X Li (China)
✅ Verified Review | The flight from Beijing to Prague was on schedule and the inflight service was great. I have taken the Hainan Airlines for many times and found that the inflight service is consistent. The food was not the best and could be improved. The earphone quality was not good at all. I wish that there were an inflight WiFi service.
| Aircraft | A330-300 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Beijing to Prague |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"good value for money"
1 reviews G Pang (Singapore)
✅ Verified Review | Beijing to Boston. This trip was good value for money. Check in was smooth but flight was at remote stand. And it takes almost 20 mins shuttle bus trip so there was a long waiting time for boarding. This was really a nice trip. The cabin crew was smart, helpful and serves with smile. Normally people say passengers in a Chinese airline are noisy, but this was not true in this trip. Almost everyone is quiet and I could have a good rest. Food from PEK is also good enough for economy class. I recommend oriental food instead of western when taking this flight. By the way, the crew prepared many types of drinks and snacks in the bar at the back of the cabin, during cruise. One thing I do not like is the aircraft. 787 was quiet enough but when it is fully packed with passengers, the economy class was so crowded. I enjoyed this trip. On the return the cabin crew chatted extremely loud in the back of the cabin and use the PA system to broadcast advertisements and selling goods in such a loud volume when people are planning to have a sleep. WiFi on this trip was spoiled and could not connect to internet. For snacks, there was only cracker and cheese. When I asked if I could take a picture of the bar, they refused. They said no photo.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Boston |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
