"certainly fly with them again"
E Zhu (United States)
✅ Trip Verified | New York to Chongqing. During the trip, I flew two international flights and two domestic flights with Hainan Airlines. For all the four flights, the airplanes were Boeing 787 and looks very new. Everything on the airplane is in excellent condition. All flight attendants were polite, professional and caring. I will certainly fly with them again.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | New York to Chongqing |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the crew were spot on"
1 reviews Nicholas Preston (United Kingdom)
✅ Trip Verified | Manchester to Shanghai via Beijing. My family use this airline on a regular basis and it can be hit and miss, one trip is super and the next amateurish. This time it was good, the crew were spot on and my only real grumbles are the quality of the lounge and the very old limited selection of films and TV programs which are terrible along with the old aircraft used on the winter service which are tired. Some crew have poor English skills which you may say isn't a shock as its a Chinese airline but if they want to cater for the UK markets then they need to provide a service in the language they fly too. I have flown to Italy with them as well and there were Italian speaking staff on the flight and it was easier to speak Italian for me than English at times. We will continue to use Hainan as it flies where we want to although the domestic flight to connect to the International one going back to Europe is generally late, there is not enough time to transfer terminals and whilst I have not missed a connection my family have had bags miss and we know of several other passengers who don't connect so in winter this is a problem as there is no daily service, in summer it's a 24 hour delay at best.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Manchester to Shanghai via Beijing |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"such poor communication and customer service"
C Gill (Thailand)
✅ Trip Verified | Bangkok to Toronto return via Beijing, outward in July and returning August 2017, and I would not recommend them. I had delays on both outbound and inbound journeys which totaled 52 hours in delays which I believe is unacceptable. While I got a good price, the information was very poor. When I checked into Bangkok airport I was notified of a 3 hour delay. This turned into a 6 hour delay and eventually an 8 hour delay (we were initially suppose to leave at 1:40am and took off at 10am). As there we no Hainan Airlines ground staff at the airport until 6am I had to call China to get updates. When ground staff turned up at the gate at 6am they gave us a small snack box as compensation. At Beijing Airport we were told we had missed our connection and told to go and collect our luggage with little guidance from the ground staff. We asked Hainan to be put us on another airline but we told that was not possible and we would have to wait 24 hours until our next flight (we missed our connection by 30 minutes and they didn't hold the flight). I asked if I could push my return trip back by one day but I was told that this was not possible. The Beijing Airport hotel we were put up in was in poor condition (my hotel room has a wall covered in mold) and the food at the hotel was inedible. On returning to Beijing Airport we found out that we had another 3 hour delay to our flight. No compensation was provided for this delay. When we did finally board the aircraft we waited on the tarmac for an additional 2 hours (supposedly for weather delays). When I arrived at Toronto airport I was told there would be a 1 hour delay (which turned into a 2 hour delay). Arriving into Beijing I was told that I had missed my connecting flight and I would need to wait another 24 hours for the next flight. I complained about the previous hotel and was put into a slightly better hotel than the outward journey but still smelled of cigarette smoke (despite being in a non-smoking room with an ashtray) Despite all of the delays I received very little compensation. I have never received such poor communication and customer service.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Toronto to Bangkok via Beijing |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"the greatest value airline"
1 reviews David Stoyanov (United States)
✅ Trip Verified | San Jose to Beijing. I was astounded by the value of this round trip flight, plenty of domestic trips cost more than $450. The service from the crew was excellent and made me feel quite pampered. They were attentive to requests for drinks and snacks with a smile. In flight entertainment had a varied selection and I made a few notes for movies that I didn't have time to get to. They even offer an open drink & snack bar in the back galley during quiet period. Definitely the greatest value airline I've traveled with.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | San Jose to Beijing |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"provided excellent services"
1 reviews Yiqing Song (United States)
✅ Trip Verified | Beijing to Chicago. Boarding and departure was on time and the ground staff in Beijing superb. The 787 looked almost new. The flight attendant was polite and super friendly to us. The seat was quite comfy and had excellent leg room. The meals were tasty and filling. Overall, they provided excellent services. We will definitely try to fly Hainan Airline in the future.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Chicago |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
M Rayle (United States)
✅ Trip Verified | Shanghai to Boston via Beijing. Long check in line at Shanghai PVG, very small presence. Usual departure mayhem not airline specific. Flight was uneventful and unremarkable, could have been domestic AA, DL or UAL. Transfer at Beijing was a pain. Had to pick up checked bag and drag it to next terminal to recheck, and go back through lines again! Gate departure from Beijing was weird. No announcement, no boarding by rows or zones, just very distant gate. They did not even change the display to show boarding, etc. No English spoken. Crammed bus transfer then up outdoor stairs to Boeing 787. Cabin was clean, seats okay with nice high backs. PET was awful, Western content was odd. Inflight service was rushed and robotic. Cold, like much customer service in PRC. Beverage service was skimpy (1/3 plastic glass of wine), food nondescript Asian. Very basic experience all around. Overall, not any where near experience on other 5 Star carriers.
| Aircraft | Boeing 737 / 787 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Shanghai to Boston via Beijing |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"beyond my expectation"
1 reviews Bowen Li (China)
✅ Verified Review | Chengdu to Boston via Beijing was beyond my expectation. The stewardesses were kind and nice, the meals on the plane were impressive, during the flight there were 3 meals, there were several choices for each meal and taste was great. The media in front of the seat included lots of entertainments, including movies, music, games, journey maps etc. The flight also provided earphone, patches, toothbrushes, toothpaste, socks and blankets for free. There was also wifi during the flight, sadly, during the first flight there was something wrong with the wifi, while the flight back was fixed and the wifi was good to use. All in all, it was a great and impressed journey.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Chengdu to Boston via Beijing |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"enjoy three meals in my trip"
1 reviews Ruixin Yang (United States)
✅ Verified Review | Beijing to Boston. In this trip, I was very late (almost too late to catch the flight!). The ground staff waited me until last minute. Hainan Airlines provides pillow, eye-shade, toothbrush and earplug which makes me sleep better and this international flight provides WiFi service. I like the food with various choices and enjoy three meals in my trip.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Boston |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"impressed by the service"
M Chan (United States)
✅ Verified Review | Boston to Shanghai. I am very impressed by the service provided by Hainan Airlines. The ground crew was top notch, I was served once I showed up at the counter and was provided a lounge invitation, the process lasted less than 2 minutes. The boarding process was smooth and staff was professional and welcoming. Would definitely fly with HNA again because of its ground and cabin crew excellent services!
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Boston to Shanghai |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the best service in China"
1 reviews Zefeng Chen (China)
✅ Verified Review | San Jose to Beijing. Hainan Airline has the best service in China. The staff are friendly, patient and helpful. Food is over the average compared to other airlines. I would definitely consider taking it again for my next travel. And I believe you won’t regret taking it for your next trip.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | San Jose to Beijing |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
