✅ Verified Review
| Hong Kong to Brussels via Beijing on 29 June. I was travelling with my wife and 2 daughters aged 3 and 5. First, for some reason, I wasn't able to check-in online, as a result we had to queue up quite a long time to check-in. The first part of the flight (Hong Kong to Beijing) was operated by Hong Kong Airlines which belong to the same group. The first flight despite being over 2 hours delayed was fairly pleasant, the cabin crew was nice, food was ok, inflight entertainment wasn't that great, but for a 3 hour flight it was more than enough. Landing in Beijing at the time of departure of the second flight, I requested assistance to the cabin crew for the connection. At our arrival at the gate, a woman was waiting for us and took us to the gate to board the second flight. She was actually running and didn't look behind to see if everybody was following. A fellow passenger was pretty annoyed by that, but for me it wasn't a big deal. The problems started to come up at the security. Ground staff were very rude and checked the kids roughly with no smile, which scared them a bit. Arriving at the gate, we handed over our boarding passes, but we were told the seats had been changed. They gave us 4 different seats at 4 different places of the aircraft. When complaining about this issue, we were told to get on the bus and check with the cabin crew. Boarding the plane, I immediately told the crew the problem. They told me: please take your seats, we will check once everybody had boarded. Really? You expect a 3 and a 5 year old to sit alone in the middle of stangers. I refused and had to discuss with other passengers myself to get seats together. The service onboard was a disaster. First I ask for a Baileys, the FA told me: I give you our cocktail which is made with Baileys and coconut milk ok? No, I would like a baileys. She was unhappy because she had to go back to get the bottle. When she came with the meals I asked for the child meals. She told me very rudely: There's no Child meal if you don't order them in advance (which I did when booking the flight). A few hours later, I asked for a beer, "no more beers after first service". When serving the breakfast I asked for hot chocolate for the kids: "We don't serve hot chocolate anymore" Seriously? Again unhappily she went back to make the hot chocolate. When we arrived in Brussels our luggage didn't follow as it could have been expected, we got them the next day though.