✅ Verified Review
| My family had a great trip on Hainan Airlines from Boston to Shanghai Pudong. Thrilled that they introduced this non-stop flight saving hours on the total journey to China. I really enjoyed and prefer the Boeing 787 compared to the 777-300ER. Fast Boarding/deplaning since the plane is much smaller than the 777-300ER, especially the number of economy seats (only 177 on Hainan compared with say Emirates long haul 777-300 ER at 304). The larger windows and what appeared to be more efficient overhead bins/higher curved ceilings made the cabin feel more open and less claustrophobic. The 3x3x3 seating while not ideal is much better than a 3x4x3 on the 777-300 for long haul. I paid $750 roundtrip, I found the seats pretty comfortable with enough legroom. The economy seat actually reclined pretty far back. Which makes it a bit difficult when the passenger in front has reclined, but nonetheless easier for sleeping. I think the 787 seats are a bit shorter as well, so there is an adjustment to pull the headrest up if you are taller. Cabin crew for the most part were extremely helpful. However, I felt they were a bit more amateur than some airlines, possibly because they were generally on the younger side. Agreed with some other comments about the lack of English, but didn't find this a problem. They cleaned the bathrooms regularly throughout the flight. I thought the food generally was pretty good. I love that they give the option to pre-select a low calorie or fruit platter option for no cost. In addition, they set up a little spread in the back of the plane with all sorts of beverages and snacks so one could help themselves at any time. They came around plenty of times with water and tea. Ask for "Bing Shui" or ice water because typically the Chinese prefer water hot. I thought the inflight entertainment was lacking a bit. The TV options and movies while plentiful fell a bit short of other 5 star airlines. The touch screen was also a bit unresponsive and slow. Overall I would recommend Hainan Airlines especially for service to mainland China. They are expanding quickly to unique destinations. I loved the 787 and believe it is a great option for long haul.