Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 207 reviews
7/10
5 star Skytrax Rating
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9/10

Hainan Airlines customer review

Review by (Australia)

Heavily delayed flight but outside of airlines control. This is simply the best domestic airline to fly within China. Despite not having an exit row seat, I had great legroom. From Lanzhou to Xi'an the seat beside me was empty but after the short stopover, it was filled on the next leg to Xiamen. A snack was served on the short first leg, with a full delicious meal handed out on the second leg. I was able to be served several cups of juice on each leg, which was great considering how delayed and thirsty I had become. The staff onboard were fantastic and went out of their way to obtain an English newspaper for me, being the only westerner on this scheduled service. Inflight entertainment was from Android tablets that were not really setup for English users but I was able to get it to work. Overhead monitors also played the ubiquitous Just For Laughs Gags show from Canada that is on every airline and train station in China.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteLanzhou to Xiamen via Xi'an
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

Hainan Airlines customer review

Review by (Canada)

Seattle-Shanghai. Good connections with Alaska Airlines. But Shanghai Pudong airport is poor due to airport not being a hub for Hainan Airlines, they didn't use airbridge and a bus required a bus to get to the plane. The food is of higher quality than Air China, Air Canada, and most North American airlines. Cabin and bathroom cleanliness, and friendliness of cabin crew are also much better. Economy seats are average, with knees touching the seat in front.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteSeattle to Shanghai
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Hainan Airlines customer review

Review by (Australia)

Hainan airlines is delightfully old fashioned, with lots of leg room and the best economy meal I have had in years. The flight attendants were very friendly. There was no entertainment but I read my book during this relatively short flight. It was like a step back in time where economy wasn't so squashed and you were treated like a valued customer.
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteBeijing to Yichan
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Hainan Airlines customer review

Review by (Canada)

As a frequent Chicago-Beijing-route traveller, I know the available carriers quite well, Hainan, United, and American Airlines. Hainan flies this route with its Boeing 787. One thing I love the most about Hainan is that the toilets are always clean! Trust me when I say the sanitary condition of cabin toilets are important for people spending 12 hours or more on international flights, because you will use the toilets at least once. I was sitting in 40K, which is the first role of the second section of the Economy class cabin, and I saw the flight attendants cleaning the toilets on an hourly basis with air freshener. Although I was a little disappointed when Hainan changed its breakfast menu (it used to offer omelet and sausage on all international flights, which I think is the best in-flight breakfast I have ever had!), the food is still pretty nice and superior to other carriers. The flight also offers a self-service snack and beverage bar at the back. And if you have special requests, the flight attendants are always there to provide you with whatever you need. Inflight Entertainment, Hainan still has a long way to go. But I don't see it as a problem, because compared with the entertainment systems on other carriers (Air China, American Airlines, United, Delta, Air Canada), Hainan's still far more superior. Many hit shows and sitcoms are included. One weakness which Hainan and all Chinese airlines all have is the language service. Although the captain spoke perfectly fluent English, some cabin members didn't. Foreigners may face difficulty understanding their safety instruction or communicating their needs. They still need to work on that.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteBeijing to Chicago
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Hainan Airlines customer review

Review by (China)

9th April, HU491 and 15th April, HU490. Beijing to Brussels and Berlin to Beijing in April. Both flights appeared to be new. Business class cabin and seat are comfortable. Full flat bed where my husband could fit himself in without any problems and he is 186cm. Cabin crews got very good and attentive service. Food was good, and compared with other major Chinese airlines, it was great. Entertainment was up-to-date, so no worry about boring journey. Overall I was pleased with this airline and I'll certainly fly with them again.
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBeijing to Brussels and Berlin to Beijing
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Hainan Airlines customer review

Review by (Russian Federation)

Flew 4 segments by HU from Moscow thru Beijing to Sanya and back. All the aircraft were quite aged and noisy inside. No screens for entertainment at all! They offered small ipads but all the content (quite limited) was in Chinese only. Might be OK for domestic flights but for long-haul international segments I find it unacceptable. For me the food was acceptable. The schedule was changed for 3 flights of 4 after the ticket was purchased. Had to wait for 1 hour at Beijing airport in the middle of the night for the shuttle to the hotel that HU promised to take care of. I do not think I will fly with this airline again.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Hainan Airlines customer review

Review by (Russian Federation)

Flew 4 segments by HU from Moscow thru Beijing to Sanya and back. All the aircraft were quite aged and noisy inside. No screens for entertainment at all! They offered small ipads but all the content (quite limited) was in Chinese only. Might be OK for domestic flights but for long-haul international segments I find it unacceptable. For me the food was acceptable. The schedule was changed for 3 flights of 4 after the ticket was purchased. Had to wait for 1 hour at Beijing airport in the middle of the night for the shuttle to the hotel that HU promised to take care of. I do not think I will fly with this airline again.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Hainan Airlines customer review

Review by (France)

Flight 7907 XIY-CDG. 12 hour flight with no entertainment system for anyone in economy class. Very bad service as crew hardly understand English and toilets were very dirty. There was no toilet paper for the last hours of flight. Horrible experience.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Hainan Airlines customer review

Review by (France)

Flight 7907 XIY-CDG. 12 hour flight with no entertainment system for anyone in economy class. Very bad service as crew hardly understand English and toilets were very dirty. There was no toilet paper for the last hours of flight. Horrible experience.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Hainan Airlines customer review

Review by (China)

Flew from Shenyang to Weifang with HU. This flight operates only 3 times a week.Short flight of just over an hour. Incoming flight was late for 45 minutes and departure another half hour delayed by traffic control. Cabin clean and very young FA. No English spoken and the announcements made in English not understandable. No food on this short flight only a bottle of water.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes