Gulf Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 396 reviews
5/10
3 star Skytrax Rating
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2/10

"staff were miserable and unfriendly"

(United Kingdom)

Really disappointed that I chose to fly with Gulf Air. We travelled with our one year old who was too young for his own seat and too heavy for a baby bassinet. The airline seats at the front of economy were cramped and didn't allow for the arm rests to be raised. I therefore spent 7 hours holding my child while he slept. This meant that I could not eat or drink until after my wife had finished. The staff on our outbound flight were miserable and unfriendly. Our return flight was extremely hot. Our entertainment system on both the outbound and inbound flight was stuck, and when we asked for help we were told to push down a button which didn't work so we went the entire flight without any entertainment.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Dubai via Bahrain
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"food was nothing special"

(United States)

First I have to deduct at least one star for the pilot who came on the PA before we took off from Bahrain with a friendly greeting and then told us the weather would be fine all along the way and then after 15 minutes past take off we flew for 2 hours in a violent thunderstorm. Gulf Air is not a bad airline, but unfortunately it is not a good one either. Flights had a chef, but the food was nothing special. FA's were not particularly attentive, forgetting to bring my drink order and then disappearing most of the night. The onboard entertainment is just unwatchable. The seats in the new A330 were nice, not fancy, much like Qatar Airways seats, but the spacing between seats was enormous. That said, every employee was quite nice and seemed to want to do a good job. They just don't seem to have their vision quite figured out. Given the other options in the region, this would be my last choice.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to BAH
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"service was quite friendly"

(Saudi Arabia)

The A320 on both legs of the journey Dammam to Karachi via Bahrain seemed new with comfortable seats and ample seat pitch so that even a tall guy like me can stretch his legs without difficulty. The service was quite friendly with staff smiling even to the most annoying passengers. Food was quite delicious. Best thing about the journey was on time arrival on both legs.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDammam to Karachi via BAH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"inflight entertainment was truly dreadful"

(Saudi Arabia)

Gulf Air from Bahrain to Manila, and sadly the cabin is tired and seats hard, worn and uncomfortable. Cabin crew in general were good and the food was good with 4 choices on main course. It seems the onboard chef on this route no longer flies as the food is all pre-packed now, which is a shame. The inflight entertainment was truly dreadful and is in desperate need of upgrading to the likes of Qatar Airways and other Middle Eastern carriers. Gulf Air, get this done as this is a big letdown on a 9 1/2 hour flight.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBahrain to Manila
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

Gulf Air customer review

(United Kingdom)

London to Jeddah via Bahrain. Check-in fantastic at London. Gulf Air offer a decent Economy Class product with nice entertainment, although that can be improved. Food was decent and staff seemed nice, however they should try engage in more conversation with passengers. After our long transit in Bahrain Airport we boarded our flight to Jeddah on an A321. Boarding was chaotic, staff were rude to first time pilgrim flyers who couldn't locate their seats. Gulf Air offers an good Economy class product for A321 with decent Entertainment. However this flight wasn't as good as the London to Bahrain flight.
AircraftA330-200/A321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Jeddah via BA
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

Gulf Air customer review

(United Arab Emirates)

I've been a Gulf Air gold or silver card holder for 15 years, so I have travelled with them a lot. Howvever, one of Gulf Air's regular 'habits' is to let you board a plane with little or no A/C, even in the middle of summer. This means that at the very start of a long day you start sweating, your clothes become drenched in perspiration and by the end of the day you feel really uncomfortable. They do this so regularly now that it is not an accident. None of the other airlines do it and I'm guessing they think they are being cute and saving money. However, I've had enough of it and won't be flying with them again due to this reason. I'm fed up with stinking of sweat at the end of a very long day of meetings in foreign places. Not for me.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDOH to LHR
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

Gulf Air customer review

(United Kingdom)

Having flown with Emirates and Eithad, I was looking forward to a good service from Gulf Air. This was my first experience flying with them and probably the last. The food served was horrible. The air stewards and stewardess could not speak clear English hence, were rude to most of the passengers who could not understand what they were saying. They were not very efficient or attentive to passengers. I had to call them twice to be given a blanket since it was very cold onboard. The inflight entertainment movie selection was very poor when compared to Emirates who have a better selection.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to Kerala via Bahrain
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

Gulf Air customer review

(United Kingdom)

We got an offer for 500GBP per person at last minute. The plane from London to Bahrain was awful - delayed boarding. Crew were unkind. The food was served late, even after many requests for some snacks (my kids got hungry), the crew didn't manage to give anything. There were no vegetarian options left. The entertainment was cut off during half the flight. However, once in Bahrain everything went smoothly. The check-in was delightful. The crew were very pleasant and the flights were on time. The food was very nice and the entertainment was perfect. Our return was perfect - the only down side was the first journey.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Chennai via Bahrain
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

Gulf Air customer review

(United Kingdom)

Flew London to Abu Dhabi via Bahrain. London to Bahrain on board an A330. Check in was fast with no issues. On board was not so clean. Old headphones in the seat pocket, tissue under the seat. Pretty empty flight so moved to the first row in economy which had loads of legroom. Seats onboard are very hard and quite uncomfortable for a long flight. IFE was ok. Not a huge selection and for some strange reason, my IFE showed more movies and shows than my partners. Food was pretty average on all legs with only 1 drinks service on each leg. On the retuern leg, cabin staff were nowhere to be seen. Only seen when they took first class food to the rear of the plane for them to eat. The Bahrain to Abu Dhabi leg was great. Short flight with a quick food service. Seats on this part were great. Much much comfier than the long haul section. All in all I would say Gulf Air need to improve in a few areas to be as good as most other middle eastern airlines. I was a bit disappointed and would not fly with them again if I can help it. Very average.
AircraftA330/320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to Abu Dhabi via Bahrain
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

Gulf Air customer review

(Thailand)

I had not flown Gulf for many years, their business class was old and tired, and had 160 degree angled seats, which I find very uncomfortable. I had read many reviews regarding their new Falcon Gold business class, and at a really super price return Bangkok-London, I gave them a second chance. Lounge was nice, security at Bahrain was fast, lounge again very nice. The cabin was a breath of fresh air compared to before, lie flat seats, good food, free flowing wine, I enjoyed the experience. Inflight movie selection was ok, but small selection. It's not Emirates A380, or Emirates lounges, but at 40% less in price, they have my business as long as they don't get expensive again.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBangkok to London via Bahrain
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes