✅ Verified Review
| Dubai to London via Bahrain. We left Dubai at 9:20 pm on 26th December to go to Bahrain for an onward flight to London Heathrow. Flight was nice and, when I noticed that we should have reached Bahrain, an announcement by pilot was made that due to fog in Bahrain, we are diverting flight to Kuwait Airport. We landed in Kuwait around 10.40pm local time. Finally the plane stopped, sandwiches and water were served by flight attendants and then after some time pilot announced that we will be taken to Kuwait Airport lobby as the flights will not fly until 7.00 am next day and we will be greeted by Gulf Air reps in the airport (around 11.00 pm local time) . This was the last time we heard a Gulf Air representative for next 8-9 hours. Kuwait airport, although an international airport, is pretty much like a small tunnel with limited shops and uncomfortable seats. The buses dumped us at the airport and we entered in the airport to find a crowded airport. It was chaos; we reached at other airline transit desk and waited about an hour to speak with Gulf Air rep, nobody turned up. At this desk, some Airport staff appeared and asked all of Gulf Air passengers to go to gate number 2. Well, gate number 2 was locked and there were no signs of Gulf Air rep there too. By this time at had been there about two hours. All passengers had nowhere to go, no food, no water not even a chair available to sit. Agitated, some passengers tried to go to Gulf Air Lounge but lounge service lady there, claimed that she is nothing to do with Gulf Air and could not help anybody. At 7am in morning the first Gulf Air rep came at transit desk. An abrupt announcement was made that the flights to Bahrain will be departing in next hours or so get your Boarding pass. The stranded passengers rushed to transit desk where two people were issuing new boarding pass. What a painful two hours, standing in the queue, with few staff working, boarding passes were issued. The flight to Bahrain left at around 10.00 am and reached around 11.00 am in Bahrain.