Gulf Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 396 reviews
5/10
3 star Skytrax Rating
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3/10

"baggage never found"

(Israel)

Trip Verified | Flight booked on business class Bangkok to Tel Aviv via Bahrain with gulf air early 2023. One baggage never came. Filled in report at TLV airport, baggage never found. Been in contact with gulf air as they asked to go to their office to file some forms (no where to upload online). As I am not residing in Bahrain or in a country where they have actual office I have asked for solution and been ignored since. Contact their specific team that handle luggage claims and they ignore my last 5 emails. In Dubai went to their office and they said they do not handle this cases here.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBangkok to Tel Aviv via Bahrain
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"will never fly on Gulf Air again"

(United Kingdom)

Trip Verified | I’m sorry to give bad review but unfortunately I do not any choice, Gulf Air have forced me to give them bad review. Gulf Air misplaced our luggage and all our valuable stuff. Its been almost 6weeks now we don't have any response from them - no compensation been given to us and no one even bother contacting us and informing us where is our baggage. Really really disappointed. We booked business class seats, the treatment was good but this this put me off. I will never fly on Gulf Air again and will never recommend to anyone
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon to Islamabad via Bahrain
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"asked us to come after 3 days"

(Morocco)

Trip Verified | I am 73 years old, I was planning to travel from Casablanca to Bahrain on March 11, 24, when I arrived at Gulf Air check-in desk, I was shocked to learn that I and some other passengers had been refused boarding because the flight was overbooked, and without any logic, the person in charge asked us to come after 3 days. Yes, after 3 days (not 3 hours) And because of carelessness. He didn't bother to put a message on my reservation stating that I was returned from the airport Or until my reservation on the ticket changes for the new day (to after 3 days).
AircraftB789
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCasablanca to Dubai via Bahrain
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

“the service borders on shocking”

(United Arab Emirates)

Trip Verified | Gulf Air could be elevated from pretty ok to very good if only the cabin service improved. I have flown Gulf on and off for 40 years, always on time in my case. The planes are newish, the A321 neo has flat beds, decent tv screen etc but the service borders on shocking. Had to ask for a drinks menu which is a small piece of paper with small range of drinks, not proactive offering them mainly due to maybe cultural sensitivities, the lunch menu was the crews single bit of paper crossing out choices as they went through. Pre take off is good, dates, coffee and best hot towel of any airline. Thereafter its downhill, food is ok nothing special, no wines offered, no coffee, no digestifs. Come on Gulf, with a bit of care and flair you could be brilliant.
AircraftA321 NEO
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteIstanbul to Bahrain
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“later I get full compensation”

(Germany)

Trip Verified | After late inbound auf der connecting aircraft in Bahrain and a technical issue that had to be fixed I arrived late on my final destination. Airline took very good care of the passengers and a couple of weeks later I get full compensation 600 euros under European law. I am looking forward to my next flight with Gulf Air.
AircraftA321 and Boeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Bangkok via Bahrain
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Gulf Air is the worst airline"

(United Kingdom)

Not Verified | Gulf Air is the worst airline. The plane had an engine down and they insisted to keep us inside it for more than two hours. Then they told us that due to visibility and weather conditions the flight will be delayed until 6.30, though we were supposed to reach our destination at 2.10.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMuscat to Dammam via Bahrain
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"do not recommend Gulf Air"

(Italy)

Not Verified | One of the worst experiences with an international airline. The ground staff at Bahrain airport were arrogant. One of the worst delays and deboarding experiences of my life. I personally do not recommend Gulf Air to my dear ones.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Milan via Bahrain
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"demotivated and disinterested2

(Qatar)

Trip Verified | The whole left and side of the economy seat inflight entertainment screen was frozen and not working and the crew have ignored seeing the same. And they still had the audacity to play the safety video on right hand side only instead of performing a manual demo. So whole flight to Mumbai 3 hours there was no tv. Crew was terribly demotivated and disinterested. I even found one crew next to my seat sleeping through out landing.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDoha to Mumbai via Bahrain
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Gulf Air is the worst”

(United Kingdom)

Trip Verified | I travel almost twice a year, on this year and have travelled with many airlines, by far Gulf Air is the worst. Neither does the cabin crew nor the Ground staff pay heed to customers needs, requests or complaints. Mine was round trip from LHR to DEL and DEL to LHR. Both the times I did not get the vegetarian food in spite of filling the special request at the time of check in. On my first trip I was not aware that my need will not be fulfilled so I didn't take the picture but second time, I captured a screenshot as a proof. On both the trips I requested the ground staff as well as cabin crew but they said we have not received the request. The cabin staff on my first trip still better, at least they patiently listened to me but second trip, they didn't even pay heed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Delhi via Bahrain
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(Italy)

Trip Verified | They lost my luggage and don't reply to me. Worst experience ever. I flew in business class and in the arrival I didn't find my luggage. Well, they lost it. The worst part? If you call them they close the call. I basically lost a baggage with 2000$ of clothes inside and they just don't care. Worst experience ever. How is possible in 2023 to run a company like that?
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDubai to Bahrain
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no