✅ Verified Review
| Worst experience ever with Gulf Air yesterday. I was booked to fly Dubai to Bangkok via Bahrain in business class. Just at the time of check in, I received a notification that the DXB-BAH flight was delayed by 1.15 hrs which meant that I would lose my connecting flight GF152 BAH-BKK. I mentioned this and showed the message to GF check-in but they insisted that the flight was not delayed and issued my boarding passes. I refused and asked them to wait as I was not keen to travel to BAH on a delayed flight and find my connecting one to BKK departed from there. The check in staff was adamant and almost impolite. A few minutes wait later they admitted there was a delay and I would thereby miss my connection from BAH. I asked to be endorsed on another airline as I had a day full of work meetings the following day. After a great deal of time, they offered me a seat on another airline on economy class without any compensation! The check in staff completely disinterested and said this was the final offer and there was no Gulf Air representative available. He showed little interest in my plight and went around walking and chatting with his team members. He advised that a Gulf Air representative will be there in 20 minutes. Finally after 35 minutes Gulf Air's staff arrived and repeated the same offer. He told me that I could fly to BAH on the delayed flight and would be accommodated in a hotel there until the following nights flight to BKK. This was unacceptable as it meant I lose an entire day of work and am lodged in BAH for a whole day for no reason. He asked me to take it or leave it as this was the only offer. To me this was unacceptable to be downgraded to Economy with no compensation. He told me that I was free to purchase a new ticket on another airline of my choice but Gulf Air will not compensate me. Gulf Air let me down yesterday with its delay and made it worse by showing its Falcon Gold customer no respect or attention they deserve. I had no choice but to cancel my trip altogether as I was not keen to fly economy when booking a business class.