✅ Verified Review
| This was my first time flying with Gulf Air. Overall the experience was good but there are some definite areas where Gulf Air could easily enhance the passenger experience. I booked my flights on the Gulf Air website, the booking and seat selection process was generally easy however the website would not accept my American Airlines frequent flyer number (I think because it is alpha-numeric). I checked in using the mobile version of the Gulf Air website, this was also easy to use but there were some more minor issues; the AAdvantage number was accepted but the system didn't like my passport number (again this seemed to be because it is alpha-numeric). Fast track security at Heathrow was efficient and the Gulf Air T4 lounge was spacious, had good views of the ramp and a good selection of complimentary food and beverage items. The boarding process was efficient and there was a warm welcome from the Cabin Manager at the boarding door. Prior to departure passengers were offered a welcome drink as well as arabic coffee and dates. The cabin is configured 2x2x2 with seats upholstered in leather. I found the seat comfortable in a seated and reclined position but not so much in the sleeping position due to being sloped. Upon boarding however I noticed a dirty tissue in the side compartment of my seat (presumably missed by the cleaners) and attention to detail with cabin cleanliness seemed to be lacking. The crew were profusely apologetic about this. The onboard service from the Cabin Crew was warm, attentive and friendly and catering was of a high standard. The crew regularly offered drink refills and had a good presence in the cabin. Unfortunately I was served one drink in a dirty glass and again the crew were very apologetic. The transfer to my connecting flight in BAH was easy and the lounge in BAH was of a similar standard to the LHR lounge. Strangely the gate agent for the BAH-AUH sector had to hand write boarding passes for any passengers (including me) who presented mobile boarding passes. This created a delay at the gate and seems to defeat the purpose of a mobile boarding pass if the staff literally have to write one out by hand (something I have never seen before). The short hop to AUH on was an A320ER with the same seats as found on the A330 but in a 2x2 configuration, very nice for such a short sector.