Gol Transportes Aéreos

✅ Trip Verified | Absolutely the worst airline ever taken, for rudeness, incompetence and superficiality. We start from check in: online, it doesn't work! Oh well, we'll do it at the airport. The day of departure arrives, there are a lot of people who have to leave and they spread us out across several lines... It's a shame that in some of these, the relevant counters for check-in/boarding of suitcases are closed. The other lines flow, like time, but ours doesn't. Nobody does anything. Someone complains to Gol officials who pass by because they risk missing their flight and the answer is always the same "yes, yes, now we'll intervene", but nothing! Finally, after 40 minutes of standing still, someone deigns to work. The process begins and finally it's our turn. Unfortunately on the other side we find a blonde lady, both incompetent and unpleasant. Maybe it was because working over Easter was weighing on her, but you can't have a similar, grumpy and irritating attitude. He asks (rightly) for the documents and after a few seconds he stops because my wife, a Brazilian with a residence permit for Italy (which incidentally, she will receive citizenship the day after our arrival in Italy), does not have a return ticket in Brazil. Return? In Brazil? We explain to her that we were here on holiday and this is the flight (one of 3) returning to Italy, where we live, work and live. The operator is not, she is not convinced and needs to find out more. My wife's residence permit is given to her, but as I expected, she understands nothing about it. He reads, rereads, looks at the front, looks at the back but nothing, he doesn't understand. She gets up, goes to talk to someone who probably understands something more about her and then returns calmly and says: ok, fine (as if she were making a concession to us). The ticket includes 2 suitcases each weighing 23kg. We arrange them one after the other: the first 20kg, the second and third about 15kg, the last 25kg. The blonde stops everything again, because the maximum is 23kg. Let's try to tell her that no one had ever given us any problems, neither for Brazil nor for other destinations, for similar cases. Only one of the 4 suitcases exceeded 23kg while the others were well below, but nothing, he is adamant. If we don't distribute the excess weight into another piece of baggage, we will have to pay for the excess! And then everything stops again, the people behind us wait and we are forced to open the offending suitcase, take some clothes, transfer them to another piece of luggage and start all over again. Doubly absurd because if we had paid, the suitcase could have remained as it was, so it was clear that the extra 2 kg did not constitute any problem, but that's how it is. And again, we kindly ask her if she can sit next to us and she nods very annoyed. As if we were asking her something absurd. And what does he do? He assigns us 2 central seats, 31E and 32E, on two different rows. We look at each other and let it go, they are probably the only places available. We get on the plane and only after finishing the boarding operations, we notice that the window seat, next to mine (31E), 31F, is free. It's the wrong company, there's nothing else to say! It's the exact opposite of Azul, where everyone is competent, available, smiling. There is no comparison. Dear Gol, never again. In assoluto la peggior compagnia aerea mai presa, per scortesia, incompetenza e superficialità. Si parte dal check in: on line, non funziona! Vabbè, lo faremo in aeroporto. Arriva il giorno della partenza, c'è moltissima gente che deve partire e ci distribuiscono su più file... Peccato che in corrispondenza di alcune di queste, i relativi sportelli per check in/ imbarco valigie, sono chiusi. Le altre file scorrono, come il tempo del resto, la nostra no. Nessuno fa nulla. Qualcuno si lamenta con funzionari Gol che passano davanti poiché rischia di perdere il volo e la risposta è sempre la stessa "si, si, ora interveniamo", ma nulla! Finalmente, dopo 40 minuti a fila ferma, qualcuno si degna di lavorare. Inizia la trafila e finalmente tocca a noi. Purtroppo dall'altra parte troviamo una signora bionda, con e tanto incompetente quanto antipatica. Sarà che le stava pesando lavorare di Pasqua, ma non si può avere un atteggiamento simile, scontroso e irritante. Chiede (giustamente) i documenti e dopo pochi secondi si blocca perché mia moglie, brasiliana con permesso di soggiorno per l'Italia (che per inciso, la cittadinanza la riceverà il giorno dopo il nostro arrivo in Italia), non ha il biglietto di ritorno in Brasile. Ritorno? In Brasile? Le spieghiamo che siamo stati qui in vacanza e questo è il volo (uno dei 3) di ritorno in Italia, dove abitiamo, lavoriamo, viviamo. L'operatrice no, non è convinta e deve approfondire. Le viene consegnato il permesso di soggiorno di mia moglie, ma come prevedevo, non ne capisce nulla. Legge, rilegge, guarda il fronte, osserva il retro ma nulla, non comprende. Si alza, va a parlare con chi, probabilmente, capisce qualcosa in più di lei e poi ritorna, con calma e dice: ok, va bene (come se ci stesse facendo una concessione). Il biglietto comprende 2 valigie a testa da 23kg l'una. Le disponiamo una dietro l'altra: la prima 20kg, la seconda e la terza circa 15kg, l'ultima 25kg. La bionda, blocca tutto di nuovo, perché il massimo è 23kg. Proviamo a dirle che nessuno ci aveva mai fatto problemi, né per il Brasile né per altre destinazioni, per casi simili. Una sola delle 4 valigie superava i 23kg mentre le altre erano ampiamente al di sotto, ma niente, è irremovibile. Se non distribuiamo il peso eccedente in un altro bagaglio, dovremo pagare l'eccedenza! E allora blocca tutto di nuovo, la gente dietro di noi aspetta e noi siamo costretti ad aprire la valigia incriminata, prendere qualche vestito, trasferirlo in un altro bagaglio e ricominciare tutto da capo. Assurdo doppiamente perché se avessimo pagato, la valigia sarebbe potuta rimanere così come era, per cui era chiaro che i 2 kg in più non costituivano alcun problema, ma tant'è. E ancora, Le chiediamo gentilmente se può metterci vicino e annuisce molto scocciata. Come se le stessimo chiedendo una cosa assurda. E cosa fa? Ci assegna 2 posti centrali, 31E e 32E, su due file diverse. Ci guardiamo e lasciamo perdere, probabilmente sono gli unici posti disponibili. Saliamo in aereo e solo dopo aver terminato le operazioni di imbarco, abbiamo modo di notare che il posto finestrino, accanto al mio (31E), il 31F, è libero. È la compagnia sbagliata, non c'è altro da aggiungere! È l'esatto contrario della Azul, dove tutti sono competenti disponibili, sorridenti. Non c'è paragone. Cara Gol, a mai più

Not Verified | The flight was good, but it lacked in terms of in-flight entertainment and food plus the wifi service, which was, without any surprise, very bad. Still, it was a decent flight overall.

Not Verified | The app is terrible. Change seats or upgrade your flight it's almost impossible. If you have another option in Brazil. Never fly with them! You need to try 2 or 3 times to complete your check in online.

✅ Trip Verified | Tried to use the fast kiosk for check in. They were not working. Then waited almost 2 hours in line to check my bag. When I got to the desk they told me my flight was overbooked and put me on a flight 6 hours later without any explanation. Won't fly them again. Will stick to Azul or Latam.

✅ Trip Verified | The worst airline I traveled. shares flights with American Airlines, business class codes do not match between airlines. Poor service, 2 hours standing expecting 20 people in San Pablo waiting for a Gol employee, trip 25 days ago I still claim my frequent flyer miles. They do not credit them, they say they do not know if I flew, incredible, very bad, do not use

Not Verified | I took GOL twice for domestic flights during a recent trip to Brazil. I chose the extra legroom seats, which were available for a reasonable surcharge and offered plenty of legroom. Overall, the flights were comfortable and on time. All passengers were offered a small snack and a drink. I would choose GOL again.

✅ Trip Verified | Due to a flight delay I lost a connection. There was enough time to take another flight in the same day. However, ground staff was too slow and I lost the only other option of the day. I asked for reimbursement to no avail. Horrible service.

Not Verified | Decent flight, on time. Had trouble checking in on app or online with GOL recently due to them switching to a new reservation system. But once you can check in, you can select any open seat, including windows and aisles. No food or drink besides water available on flight, likely due to covid. GOL staff seemed professional and competent.

Not Verified | It is already the second time I have to change my trip because Gol has cancelled it, and the third time I have to change a flight with Gol this year. I got an email yesterday saying I have to reschedule my flight, but the link takes me to a page that doesn't let me change the flight. I tried to change the flight in the "My Trips" tab after I login, and I couldn't do it either. I called Gol, but it has been 1 hour that I'm waiting for someone to attend me over the phone. One more problem: On my flight from Sao Paulo to Belem, which was direct, I paid to book a seat. The flight I have now, which has a stopover in Brasilia, I will have to pay extra to book a seat in the second flight. And the same will happen when in the return flight. I think it is very strange that the three direct flights that I book in advance have all been rescheduled to in-direct flights. This will be the last time I book a trip with Gol.

✅ Trip Verified | Completely unremarkable experience. Basic point A to point B travel. Highlight is an outstanding, elegant app. The rest was all ordinary to poor. Cattle car experience boarding with zero social distancing. I had paid for a seat with extra legroom. As far as I could tell it had none and was tiny and a waste of money. Most people in those seats didn't pay for it like I did and were assigned because there were no other seats left. No overhead bin space left for me either, despite paying for it. And for those AA elites who expect benefits based on the recent AA and Gol partnership, you'll be disappointed. There are no discernible benefits. No priority check in, no priority baggage, no priority seating, no lounge. The partnership benefits AA and Gol, who feed each other traffic, but does zero for us. I wouldn't repeat anytime soon as there's nothing particularly redeeming.