GoAir

✅ Trip Verified | Worst customer service! Due to the COVID-19 outbreak, I had to cancel my travel plans from Kolkata to Delhi on 17th March, 2020. The customer service rep told me that no cancellation fees would be exempted, and he hung up on me. Ultimately, they charged full penalty for this flight cancellation knowing the fact that it has been declared as a Pandemic situation by WHO. I don’t know what the authorities are waiting for. Most pathetic customer care, and a ridiculous airline.

✅ Trip Verified | As I am unable to travel on my main ticket from Bahrain to India due to coronavirus, hence was to cancel or reschedule my onward flight Delhi to Ranchi on GoAir. However the airline has used this time to earn money and not thinking of the discomfort to its passenger and they denied to make any changes without levying fee which was 3000+ difference of fare 738 + miscellaneous that too per person. They said that free rescheduling is for tickets issued from 8 March onward.

✅ Trip Verified | Kolkata to Bagdogra. My flight was at 10:15pm evening and I reached around 7.05 pm to check in. I asked for window seat she smile gave me the seat and I wait for more then 2 hours and when i reached to my seat I see is its a last row corner window but the real twist is there is no window. The seat does not adjust. My last experience goair, seat comfort 1 star, even I don't want to give that.

✅ Trip Verified | Bangalore to Jammu via Delhi. I had booked GoAir flight to Jammu via Delhi for my family of 4 Pax, the booking was for 13 March 2020, and i had booked it on 19 Jan 20 under PNR -E735MM. Due to corona virus , we decided to cancel our trip. I called GoAir and they said that cancellation fee waiver is offered for only those bookings that were initiated between 8 March and 30 April, but not for those bookings initiated prior to it. Now tell me why would one book amid a full blown Corona virus threat and intend to cancel it later, If these airlines were genuinely sympathizing with buyers affected by Corona virus threat then they should waive cancellation charges for people travelling between 8 March and 30 April, and not for bookings made between 8 March and 30 April.

Not Verified | My flight was on 3rd March in the morning 6:40 from Delhi to Lucknowbut it was cancelled with out any prior information to me, after requesting them they issued ticket of 4:40 of evening same day but that flight also was delayed by again another 50 minutes and it flew at 5:30 pm. I was coming from Africa and I had a domestic flight I had to spent whole day with my family and two small kids and there was no support from GoAir.

✅ Trip Verified | Delhi to Mumbai. Our departure carried a two hour delay - with no explanation and no information provided. The flight, however, was good but the cabin crew seemed friendly but didn't say very much. Our two hour delay equalled a late arrival (which was a shame) but there was no apology and still no explanation as to the lateness of the departure.

Not Verified | Bangalore to Pune. Somehow the basics of customer service isn't met by this airline. Try to web check in - it returns a 404 error. Try downloading itinerary it returns 404 error. Customer care number (option 1113) to book special service, it puts you on hold for over 8 minutes and then it gets disconnected. Why does it have to be a nightmare for a customer to get the basic services? Is there anyone (if) responsible at Go-Air to do these checks? This has been happening for way too long a time now.

Not Verified | First the Direct Flight from Hyderabad on which i had booked two seats (by paying extra charges) to Patna was cancelled. Then the airline re-booked the flight on an indirect sector (Hyd to Delhi) and increasing the travel time to 6 hours from 2 hours. Then on re-booking they allotted me one seat on sector (Hyd to Delhi) and second on Del to Pat flight. I called then to rectify this and they booked two seats each on each flight. Then i realised that the two seats on Delhi Hyderabad route were allotted on two different rows. I called them and this time i was told that if i wand seat in same row i will be pushed to later rows. With two infants travelling with me, it was to be very difficult if i got seat farther away from entrance. The Goair customer care staff went on making mistake for 4 times before i got get a aisle and middle seat in the same row although much farther way from exit, Each time their call takes 20 minutes to connect, the understanding of their staff is horrible and the phone connectivity is worst. Their service gives you headache, stress and blood pressure rather than even the slightest convenience.

✅ Trip Verified | I was travelling to Kolkata to Aizwal, first they delayed flight without any reasons and while returning they cancelled it on 1st March without any reason. Customer support in no where, and staff is no so much cooperative. However other flights like air India and Indigo operated from same place. I would suggest avoid fly with this airline, had a bad experience

Not Verified | Delhi to Pune. The guy at the luggage counter was very rude, he did not allow 2 kg extra baggage and said we will have to pay. I made a mistake this time by choosing Goair as they are not at all customer centric.