GoAir

✅ Trip Verified | Very bad experience. Their customer support is very unfriendly. They claim to be the cheapest airline. Also due to COVID, they say it's mandatory to do the web check-in. At the time of web check-in, they charge you for seat selection. They claim that middle seats are free during the certain time window, and between some rows in the plane, but ultimately when 3 people are travelling, you can expect two of them to have to pay for the seat selection - which comes to around 500-600 at least. Their customer care says it's by the policy they don't provide automatic seat selection, and the customers have to do the seat selection, which is a paid service! A quite cunning way to fetch extra money from customers, while still claiming to be the cheapest airfare airline. Very disappointed. I am never going to travel by GoAir again!!

✅ Trip Verified | I had booked a flight to Coimbatore from Mumbai which was due to depart on 4th feb and return ticket on 7th both the flights was cancelled but the airline didn't inform me of this by mail or message. I came to know about the flights cancellation by luck as i was confirming about my web checkin details. If i hadn't done this i would have been in the dark about the flight cancellation. Highly unprofessional behaviour of this airline and when i called the airline they told me yes the flight is cancelled . When i requested them to accommodate me in some other flight whether Calicut or cochin they told if i want they can reschedule the flight but will have to pay the difference in fare and an additional 3000 rs as rescheduling charges. I was ready to pay the fare difference but why should i pay the rescheduling charge when the rescheduling was due to their flight cancellation. Poor customer service.

✅ Trip Verified | On 27th January 2021, I booked 6 tickets (DEL To GOI Via BOM) which was scheduled at 0800 today. Despite doing the Web Check-in and printing the Boarding Passes, I suddenly get to know that the flight has been cancelled and that too without any prior notification from Go Air. I have travelled 500 KMs with my wife and 4 years old daughter to catch the flight and now when I have reached Delhi after travelling the entire night, I get to know that the flight has been cancelled and that too when I proactively checked the same. The worst part is that Go Air is refusing to make any sort of adjustment despite such behaviour. I requested them to shift us in another flight which reaches Goa at the same time, but they denied to cater this request upfront. We are also willing to travel separately in different flights, but Go Air still did not agree. Go Air is offering us to shift us in a flight that departs at 2000 and reaches Goa at 0700. What am I suppose to do with my wife and 4 years old daughter for 24 Hours? You will be furious to know that Go Air has several flights from DEL To GOI today, but are still not willing to assist despite the blunder and sheer Unprofessionalism from them.

✅ Trip Verified | I recently travelled with GoAir from Srinagar to Chandigarh. My review of the flight experience would be highly positive. The flight was comfortable and the food available was fresh and tasty. I would especially a cabin crew member, I was scared of the turbulence and I conveyed my fear to her. Her conduct towards me was compassionate and considerate. She made me feel less anxiety and helped me relax. Her explanation of aircraft turbulence helped me overcome my fear of flights to a large extent. I would be especially thankful to her.

✅ Trip Verified | GoAirs website being horribly designed got me to book a connecting flight with long haul when there was direct flight available. I cancelled my flight with 60 seconds of booking because they said I would get a 100% refund. Of course this wasn’t the case. They still haven’t provided me a full refund 2 weeks later. Highly disappointed.

✅ Trip Verified | Delhi to Bangalore. Worst experience ever. I had 1 stop flight. First flight delayed for like an hour. Next flight delayed for 6 hours without any further notice. This is my first and last time going with this company

Not Verified | Flight from Srinagar to Mumbai was cancelled arbitrarily due to poor weather and passengers weren’t informed until they reached the airport. Flight kept getting delayed and eventually got cancelled. Airline offered accommodation for 7 days (which we didn’t take) and agreed to defer our tickets to a later date. We were supposed to travel on 7/1/2021 but we got our confirmed ticket from the airline for 12/1/2021. Apparently, flights for an earlier day was unavailable. On 8/1/2021 in the evening, we get our confirmation tickets from the airline for our upcoming journey on 12th. However, this changed real quick as a mail was sent by the airline at 10.30pm on the same day saying that we have been allotted seats in the following day’s (9/1/2021) flight which was scheduled at 11.40am. Due to unfavourable weather conditions in Srinagar, there was heavy traffic outside the airport which could take up to 2-3 hours to clear. It is important that passengers are informed much ahead of time so that they are prepared and have sufficient time in hand. Minimum of 24 hours prior notice should be given to the passengers in case of any changes so they can plan their day accordingly. What was done by GoAir is extremely unfair as passengers cannot be taken on a ride like this. We as passengers expect some amount of certainty before our travel. Airline cannot change the date of departure as per the whims and fancies and should be considerate of their fellow passengers. The call centre staff are most unhelpful of the lot. They fail to provide basic information regarding the flight. There are no possible ways by which you can put forth your grievance. As passengers, we expect service for the price we pay. Attitude of the airline towards customers is very poor. Will strongly dissuade people from flying this airline unless they want confusion and uncertainty until the very last moment of their travel.

✅ Trip Verified | I had a flight on 24 May 2020 from Delhi to Phuket which was cancelled by itself due to pandemic, but i have been calling and sending mails since last 7-8months now but they never respond to any of my mails. They even booked my flight on 13 dec 2020 which they didn't inform me about. GoAir have a really bad service.

✅ Trip Verified | Highly unprofessional and unacceptable. Today was my flight on 4:30pm Delhi to Ranchi and they cancelled my flight. And you haven't informed me. I reached to the airport asked you to do something. It's an emergency I have to go. You guys should learn from indigo. Very bad experience I ever had. I will never take your service.

✅ Trip Verified | I had a flight from Ranchi to Delhi on 12/12/2020 at 20:25. My next flight was from Delhi to San Francisco on 13/12/2020 at 4:30 am in morning. My layover was 6 hours. On 8/12/2020 afternoon, Go Air agent called informing that my flight is cancelled and I have two options to choose from: Option 1. Cancel flight and get full refund of 2700 INR. Option 2. Book another flight with Go Air which departs at 8:00 am in morning on 12th and arrives Delhi at 9:45 am (it is only flight which helps me to board my international flight) . Which leads to layover of 17 hours during COVID at Delhi airport. This flight cost 8000 INR I requested for hotel accommodation(inside or outside airport, not a lavish one) 2. to pay the difference amount, if I book the flight with different airline. The cost of other GoAIR flight offered now is 8000 INR. So the refund is 2700 plus the remaining amount to be paid by Go Air. A supervisor to come on the call. The agent called on 8/12/2020 and said I will get call from supervisor but that didn't happen till 10/12/2020, 6 am. Finally I called them and after 2 hours of being in the queue, someone answered the call at 8ish am. I explained whole scenario and requested for my requirements. The agent denied to give call to supervisor for different reasons and neither provide me any solution. On top of it the agent gave me a deadline to cancel or reschedule the flight on 10/12/2020. If it was that strict why nobody bothered to call and tell me this for 2 days while I was waiting for a call from supervisor. So here I am concluding to the irresponsible service airlines Go Air. These airlines refunds you in penny if you cancel the flight as they charge the cancellation amount and convenience fee. However, they don't pay the cancellation fee when they cancel it. In those cases they are only liable to pay full amount but not the cancellation/inconvenience fee. They are ready to give a Go Air flight worth 8000k but not ready to pay 8000 if I book flight with different airlines which reduces my layover time. They are cancelling a flight and in return of it I am getting a layover of 17 hours during pandemic and they are not ready to provide accommodation. A worst airline which is not at all concerned about customer health and behaving with zero responsibility in the name of customer service. Thankyou for the inconvenience and your service