GoAir

✅ Trip Verified | I would not recommend this airline. I booked my flight from Delhi to Pune for 5th June, 21. They canceled the flight just one day prior to the departure. I tried to call them so many times for rescheduling. First of all they have a long process that you need to follow before you can connect to their executive. You need to press various numbers. Then they’ll tell you that their executives are busy and if you want them to call you back, you need to press 1. Its been almost a month and even after a couple of calls that I made to them, I’m still expecting a call back from them because I have not received any refund from their end. They didn’t even have the courtesy to offer me an option of rescheduling the flight when they had canceled the former one. Infact, they asked me for more money to reschedule.

✅ Trip Verified | Worst airline company. They cancelled my flight for July 2021 without any information to passengers and no refund of the money. They are cheating customers with a foolish contact centre system, always saying it is busy and all call centre staff are busy even call at midnight / 2'o clock.

✅ Trip Verified | Me and my husband booked air ticket from Sharjah to Kannur and flight got cancelled. The airline is not providing full refund instead deducting around 300 AED For their fault.

✅ Trip Verified | My original flight was scheduled for 23/04/2021 at 7.50am from Chandigarh to Mumbai which got canceled. I was told I have the option of either a full refund or a free rescheduling for up to 4 days. I rescheduled to 27/04/2021 for a 7.50am flight again. Seeing that this flight was getting canceled so often, I called GoAir yesterday (26/4/2021). Upon asking the agent what would happen if the second flight got canceled too, I was told I will get the same options - a full refund or a free rescheduling up to 4 days. Well, to my surprise, my second flight got canceled again. So I called customer care again and now I am being told that either I have to pay a price difference or a cancellation fee. This is utter nonsense. The flight was canceled on your end due to your operational errors. I did not willingly cancel this flight. It is not on me to pay any fare differences or cancelation charges. Rather, I demand a compensation in addition to the full refund that I rightfully deserve. The compensation should take into consideration the fact that I have needed to reschedule my flight twice and it has already disrupted my trip. As well as the many hours I spent talking to your customer care agents. Your official clearly states that in case of a flight cancelation, GoAir will bear full responsibility for the cancelation and assist their customers with either a rebooking free of charge or a free cancellation and full refund. Your agent blatantly lied to my face about a "new policy" requiring me to pay a price difference or a cancellation fee. This is absolutely intolerable. You cannot cheat your customers in this manner.

✅ Trip Verified | I would like to thank Sandeep and his team who were so polite and were really helpful throughout the flight. Sandeep also offered me a tea for which he did not charge anything even after i tried paying it. The team was so polite and helped him each time. I Thank you for making my this journey so amazing.

Not Verified | It is my worst airline experience ever. I was booked for 04:50 flight but the flight was rescheduled to 08:10 but no prior information per mail or message was provided. Due to Corona and Current Lockdown i came 3 hours early but now i have to wait for 5 hours. The waiting area was not sanitized as well as dirty. PS: Please provide prior Information or at least have a sympathetic staff.

✅ Trip Verified | One of the worst flights. had booking in 8:25am in morning from LKO to DLI. GO air has preponed it to 7:00 am without informing me.. I had missed the flight as I arrived at 6:30am in morning. When I talked with GOair attendant, they said it customer liability to contact airline. They also had refused to provide any refund or reschedule.

✅ Trip Verified | Very pathetic customer service My travel was unfortunately was in Lockdown period, so flights got cancelled. However GO Air has promised me in December 20 to refund the amount within 10 working days. Till date not got any refund neither they give proper answers regarding my refund status. I am still following up with customer service every time they are extending dates Very Unprofessional staff, lack of training and lack of Knowledge as well.

Not Verified | I had booked a direct flight from Pune to Lucknow which was due to depart on 11 March 2021. The flight was cancelled just one day before of departure. After the cancellation, they gave very few options for the flight which was taking 10-12 Hrs to reach to Lucknow which was on 12 March. since they don't have any options for flights to Lucknow I requested them to accommodate me in some other flight to Delhi and thereafter i will manage my journey to Lucknow, initially they told that they can't do the sector changes and after some time they said just for me exceptions are made but will have to pay the difference in fare and an additional 3000 Rs as rescheduling charges. I was not ready to pay the fare difference since the change was due to their flight cancellation. Weird policies and Poor customer service. Also they didn't refund me the full amount as well. Very unprofessional from their end.

Not Verified | Not the best airline to book flights. I had never traveled Go Air but booked flights for BLR-SXR flight and 2 days before departure they cancel the flights for operational reason. I had to either cancel my 10 year wedding anniversary trip of 8 days to Kashmir or book paying 3 times the original price on another airlines. They said they can reschedule the trip only after 4 days from the journey date. Such a bad experience, lost peace of mind and money for booking GO Air, lesson learnt and lost money.