Germanwings

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 145 reviews
6/10
No Skytrax Rating
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7/10

"Seat was fine with enough legroom"

(Netherlands)

Trip Verified | Dusseldorf to Berlin. Eurowings flight operated by Germanwings EW9050. Flight had a slight delay of 15 minutes. Flight was smooth and good. Seat was fine with enough legroom. Food and drinks for puchase, crew was just average.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDusseldorf to Berlin
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"crew were smiling and good"

(Netherlands)

Trip Verified | Berlin to Dusseldorf. Eurowings flight operated by Germanwings. This A319 was a different configuration then the first flight. Legroom was less and was just enough for me (1.80m) crew were smiling and good. The flight delayed by 40 minutes.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBerlin to Dusseldorf
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"only two agents available"

(United Kingdom)

Check in process at Cologne very poor. Flight displayed as delayed 35 minutes. 45 minutes past scheduled time, announced flight cancelled with no explanation. Luggage had to be retrieved, only two agents available to process 150+ passengers. Gave up after two hours stood in line and found own hotel. Still unable to get a reason for the cancellation. I suspect there will no be months of aggravation reclaiming our costs. Arrived home 16 hours late via another airline, without any Germanwings/Eurowings assistance.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCGN to MAN
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"good flight and friendly staff"

(Netherlands)

Verified Review | Amsterdam to Stuttgart. Good flight and a friendly staff. Airplane departed and arrived on time. I booked a Smart ticket. I was able to select a seat without additional charge and they offered a snack and drink on board. The only negative part of the flight was the snack. It contains a very small sandwich, a small bottle of water and something sweet. The taste of the snack was bad, even for airplane food.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAMS to STR
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never been treated as badly"

(Austria)

Verified Review | I have been a frequent traveler for 15 years and have flown every distance and cabin from first class to budget. Yet I have never been treated as badly as on today's Germanwings flight from Düsseldorf to Vienna. The purser was outright cruel.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDUS to VIE
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"very cramped"

(United Kingdom)

Verified Review | Flew Germanwings from London Stansted to Cologne Bonn. Flight delayed by over an hour at London Stansted. Inconvenience made worse by fact that this was not announced or posted on display boards (I know this is airport responsibility) so I left VIP lounge. As the departure is in different area of airport to lounge (accessible only by a mono-rail and no return allowed) this meant a long wait in a crowded gate area. Flight was full to capacity and very cramped. Normal offer of high priced beverages etc. offered during flight. Low cost option with more service and professionalism than other LCCs. I would use again.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSTN to CGN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"staff were friendly"

(Germany)

My boyfriend and I booked the basic fare from Hamburg to Rome Fiumicino. I didn't expect much because Germanwings is a low cost airline but it was great. The staff were friendly, when boarding was completed the pilot welcomed us all on board and although we had just booked the basic fare the stewardess gave us drinks for free. Departed and arrived on time. The first time I was in Rome I waited nearly 40 minutes for my bag but this time they were really fast. Would recommend flying with Germanwings.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHAM to FCO
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
na

PLEASE REFER TO EUROWINGS

(United Kingdom)

Germanwings operations have now been transferred to and taken over by Eurowings. You can read their reviews here » Eurowings Customer Reviews
yes
8/10

"great value for money"

(Spain)

Lufthansa operated by Germanwings from Barcelona to Berlin Tegel and back. Both fights on time with very quick boarding and ground service. First flight was a 16 year old A319, plane was very clean and comfortable. The return flight on a 23 year old A320, despite the old age of the aircraft it was very clean, comfortable and showed signs of great maintenance service. You cold only tell that it was that old becouse it was considerably louder but the journey was very enjoyable. The snacks are not very good, but I can forgive that on a 2h 15 min flight. Great comfort in the seats with more legroom. Great value for money and going to try Eurowings.
AircraftA320 / A319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBCN to TXL
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"pay very little money"

(United Kingdom)

Germanwings from Bangkok to London via Cologne. Imagine to fly with Ryanair for a 12hours long fly, without any food or beverage included in your ticket. The price wasn't cheap at all to justify such a lack of service. If you would like to eat something make sure you carrying euro (only currency accepted) or credit cards to buy food they are offering. The seats feel small. One of the cabin staff was very kind but other cabin crew service was not as bright. If you fly with Germanwings, make sure you pay very little money and or fly on shorter flights. The short connecting flight from Cologne to London was good though.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBKK to LHR via CGN
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no