Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 918 reviews
8/10
5 star Skytrax Rating
Filter Reviews by :
Show
9/10

Garuda Indonesia customer review

(Indonesia)

Used my Garuda miles flew from Jakarta - Bangkok GA 866 on May 24th 2014. Flight was on time only delay was because of a queue for take off due to traffic on runway of Sukarno Hatta. Flight was smooth welcome drink of orange juice for economy class. Lunch served was nice 2 main courses Rice with Chicken or Beef Potato. FA's always friendly full of smiles. Would fly with Garuda again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

BEJ-BPN-CGK. BEJ-BPN on CRJ 1000 while BPN-CGK on 737-800. Cabin spotless and boarding was fast. FAs very professional and seem to know what they are doing. Transfer in BPN was quick and easy handled by friendly ground staff. They could have been a little more generous on their food quantity.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

Jakarta to Singapore Boeing 737800NG and return on A330. Both flights on time. Crews very helpful courteous and attentive. Food was fine but portion wise is pretty small. Entertainment worked well. Toilet and cabin were clean.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

BDO-DPS-BDO last week both flight were superb. Boeing 737-800 with new style of PTV same like on B777 and sky interior. Flight attendants looked exhausted but still full of smile polite and nice service. Food portion a little bit small even tho it is domestic flight. For 2nd leg the aircraft was not newest one but crew were attentive and nice service as usual.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

Last week I flew MEL-DPS-MEL. The seats were comfortable with plenty of leg room. The catering was excellent and served in a timely manner throughout the flight. A TV screen in every single seat the movie selection was limited but current and entertaining. I was impressed with Garuda.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-SIN on Airbus A330-200. 1 hr 40 mins night flight. Effective service good choice of IFEs tasty dietary meal attentive FAs. Would love to fly Garuda again if it is a code-shared flight with any Star Alliance carrier since I want some miles on my card.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

Flew with GA 155 BTH-CGK on April 20 2014. Check in fast with very welcome from check in counter in Batam airport on time departure. What a nice and great service with FA's always smiling and kept checking to make sure everything was ok.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

Another nice flight with Garuda from CGK-PKU with GA 178 on April 20. Great foods friendly and nice FA's smooth take off and landed and on time. The airplane was new and very clean.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

GA 421 DPS-CGK flight using B773 due to long weekend but in fact for DPS to CGK filled only half of full capacity. Flight was late about 35minutes the ground staffs informed that flight from Jakarta was late due to bad weather (heavy rain). Staff greeted us with big smiles when we boarded. Cabin looked clean and well maintained. IFE was very interesting easy to use and provided many good movies and games. Overall a good experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

GA189 KNO-CGK on 31 March. Flight operated by 737-800NG with registration number PK-GFR. This aircraft already had the sky interior onboard. Flight attendants were nice and friendly and greeted the passenger with traditional salam garuda. After takeoff there was a hot meal service for this 2 hours journey. The meal had 2 choices: Beef Rendang with rice or Fried Fish with rice. I choose beef and it was tasty. After the meal service the FA distributed an ice cream for dessert. This aircraft had PTV AVOD with decent movies short films music and games. Will fly with Garuda again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes