Garuda Indonesia

GA448 Surabaya-Kupang business class Oct 24 2014. Being the only passenger in J class I must say I was fully pampered during this flight the FAs were nice and very much care of whatever I needed. The service was the usual top notch business class service even in this domestic route and even beer was served which exceeded my thought because Garuda usually doesn't serve any alcoholic drinks in domestic sector. I got Sky Priority benefits to board the aircraft first and when arriving in Kupang there was one person who specially escorted me to arrival gate. A wonderful experience.

Great experience onboard flight 718 from Denpasar to Melbourne! The seats were very comfy for economy with plenty of leg room adjustable headrest and pillow and plush blanket. AVOD entertainment system was extensive with plenty of options for the 5.5 hr flight. Staff were professional providing pre take-off juice and amenity pack (socks eyeshades & ear plugs) which was perfect for the a overnight flight. A snack and full selection of beverages were offered shortly after take off and a full breakfast before arrival into Melbourne. Next time I fly to Bali I'll be sure to choose Garuda Indonesia.

I flew from London (LGW) to Jakarta (CGK) in Seat 6A and really enjoyed my flight. It was via Amsterdam and delays were involved but overall we weren't that late arriving here in Jakarta around midday. The aircraft was clean and all crew were professional and friendly and the meals were exceptionally good. I have an issue with Garuda in that seem unable to sell me a ticket for this flight but originating in Cardiff (CWL) so I could join the long haul sector in Amsterdam. It seems ridiculous that two SkyTeam members can't co-operate better. Even KLM Gold Elite Plus members are denied lounge access in Jakarta but not elsewhere in Indonesia on Garuda economy domestic flights.

Just returned on Flt 89 / 716 Amsterdam-Melbourne with a one day layover in Jakarta. Their Business (Executive) Class product is now up with the very best available in our region and represents excellent value for money. Garuda's in-flight service and menu is very good and nothing is too much trouble. It was good dealing with a real live person at Garuda's Melbourne office who was most helpful. The new 777-300ER's are extremely comfortable with a good selection of IFE programs available. The A330-200 on the return Jakarta-Melb leg whilst not having fully flat beds was comfortable and again the ground and in-flight service was impressive. Our original flight to Amsterdam in August was likewise excellent. Their Amsterdam Business Lounge is combined with KLM providing a good range of food and beverages. The Jakarta lounge is well managed with constant replenishment of food and drinks although alcoholic beverages not available. Garuda 'ticked all the boxes.'

Flight GA 208 Jakarta to Jogjakarta on the 14th August 2014 and flight GA 317 on the 23rd August from Surabaya to Jakarta. Both flights economy. I was impressed with the service on board both flights. Friendly and service minded cabin attendants. Aircraft was clean and tidy.

My partner and I flew to Bali recently we have flown with Garuda many times and we travel to Bali every couple of years now. The service is excellent both in economy and Business class. The service is great and the staff are always very helpful. This allows us to have an enjoyable trip my partner is 6 ft 2 in height and he had an comfortable flight. I recommend Garuda.

SUB-KOE GA448/449 4 Sep-/13 Sep. The check in was smooth the staff was polite both flights were on-time. Using Boeing 737-800NG with great seat comfort and adequate leg room. Overall this is a very pleasant experience.

We flew SYD-DPS-SYD one leg a full cabin the other reasonably full. We knew the aircraft was not new but it was spotless and as new. The crew were engaging attentive and professional - someone always in the cabin. Food and beverage was outstanding and the seats let you have a sound sleep on the overnight return leg. GA certainly deserve their 4 star rating but compared with this standard of quality service some other 4 star airlines pale in comparison and should probably be re-rated.

Flew Business Class Melbourne to Denpasar and returned 2 weeks later (flights GA719 and GA718). Was accompanied by my wife (we are in our sixties) adult daughter and her 2 year old son. Flight out was good - ground staff flight crew food entertainment were excellent. Flight back was the exact opposite - 1) spent too long waiting for a delayed flight in the very poor Garuda Business lounge in Denpasar airport. Massively overcrowded and poor facilities. 2) Gate was changed without notice from one close to where we were to Gate 9 at the other end of the airport. Wasn't even announced in the Bus Lounge. 3) after significant hassle with a pram and a 2 year old we eventually reached the Gate to find boarding had commenced (again no announcement). 4) at the Business lane gave the attendant our documentation. He did process that quickly but immediately let other passengers through (both Business and Economy). We were trying to get the stroller checked into the hold pacify a crying toddler at 11.30 at night and get our hand luggage together. People were allowed to almost trample us! Has to very loudly object in order to get some understanding and a bit of consideration. 5) Flight staff were poor did not circulate for drinks meals were poor. 6) on the overnight flight despite valiant attempts none of us managed to get the seat into a comfortable sleeping position. Never again.

GA88 17 August 2014. CGK-AMS. Airplane seat food service entertainment the best. VIP lounge in Amsterdam excellent met me with private car near arrival went to special VIP lounge checked in for my next flight there. Only bad moment - when you pay 7000 USD for flight have free transportation to airport 2 butlers to meet and greet you separate lounge and immigration service and finally you have to pay 20 USD airport tax in cash only and if you don't have it you have to find ATM to get this small money. Why can they not include it in the price the ticket or at least inform before flight.