Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 667 reviews
8/10
5 star Skytrax Rating
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9/10

Garuda Indonesia customer review

(Australia)

Flew from Sydney to Bangkok via Jakarta in August 2012. Flight was on time. Plane was A330-200 and looked new. Seats advertised as fully flat bed although when lying down your legs were at a slight angle downwards. Plenty of leg room. There were 7 business passengers in the 2 business cabins (separated by Galley). Flight attendants were very friendly and attentive without being overbearing. Someone was always going through the cabin and any request was happily complied with. I could not fault the service and product received. Check in was very competent with a friendly male staff member.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Australia)

SYD-CGK in Business Class. New planes with comfortable business cabin in 2-2-2 lay out with lie flat beds. Day flight from Sydney included 6 course lunch all served with full linen service and understated friendliness. IFE not up to the leaders but adequate for the 8 hours. On board immigration a stand out - pays huge dividends on arrival into Jakarta. Return overnight flight rated slightly lower but still very nice. Service was also more about getting everyone bedded down rather than serving a gourmet feast but that is fair enough. Breakfast prior to landing simple but tasty.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-HKG-CKG on A330. Flight delayed 1 hour in CGK-HKG though we were informed the night before the departure which was good. The food was small and small snack offered compared to other airlines on the same route. Good service from the FA in CGK-HKG but really slow service at the inbound flight. The AVOD doesn't have really much choice for new movies but ok.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

21 July 2012 CGK-HKG A330-200. Garuda Indonesia Lounge in CGK is excellent! Plenty of hot and cold food selections. Friendly check in staff at CGK but unfortunately no Valet Service. Immigration was very fast thanks to FASTPASS! Boarding commenced 15mins before and I sat at 2C while my wife in 2A. This aircraft used new inflight entertainment system. Cabin staff greet you by name once you are seated. Drinks were offered from fresh juice to champagne. Pilot gave flight details very clearly. Off the gate exactly at 10am. After take off drinks were served and after that lunch. During the 4.5 hrs flight to my surprise every 10-15 minutes the cabin crew walk along the aisle to make sure if we need anything. Landed on time at HKG. After we parked at the gate we went out first from the aircraft. Will definitely fly business class again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Netherlands)

AMS- CGK 16 August 2012. Smooth and enjoyable flight. Flight was full in economy and quite empty in Executive class. Flight attendants were attentive and genuine. Although I think the meals served had small portions for a long haul flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

MEL-CGK-PDG-CGK-MEL. Excellent flights on all sectors. Very helpful ground staff in Jakarta had an admin problem with my passport but all taken care of by the check in staff quickly. Asked for emergency row seat and was given without hesitation. Crews were friendly as usual. Adequate IFE but lacking newer movies and tv series. Catering was good in all sectors although quantity were still quite small no improvement since last year. All in all had very pleasant experience with Garuda and definitely becoming preferred choice these days.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Australia)

Impressed with this flight. Service and food very good. The seats were comfortable for angled lie flats. A330-300. Flight left on time at 9.50. Lunch served just after midday and included a choice of nibbles appetiser main course cheese and then dessert and coffee with chocolates. Small portions but just right considering the number of courses. Inflight entertainment options were good. Nothing to complain about!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

Flew CGK-PLM in economy class. Cabin crew attentive and helpful. Cabin clean and neat seat pitch was very good and lavatory clean. Aircraft was flawless but unfortunately no AVOD at this short hop. Punctual. Will definitely fly them again on my next trip to SIN.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Australia)

I flew from SYD-CGK return in economy class. I was very happy with service provided by the cabin crew and the food was fantastic! Liked the on-board immigration service. It saves so much time once arriving in Jakarta.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-DPS return very pleasant flight with B737-8. Attentive cabin staff call button immediately answered. Food was not bad but noticed they have changed to plastic cutlery. AVOD system was good for the 1.5hours flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes