Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 624 reviews
8/10
5 star Skytrax Rating
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9/10

Garuda Indonesia customer review

(Netherlands)

Flew from AMS-CGK-MEL return. Everything was good except the entertainment. The leg room is enough for me - 188 cm tall and the meals were delicious. Cabin crew were very attentive and chatty. Overall I'd take GA again for my next trips.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Australia)

Flew SYD-AMS return last month. Very inexpensive fare what you would pay with a legacy carrier in Premium Eco. From start to finish an excellent experience. Qantas Club access in Sydney. New A330-200 up to CGK and onto AMS. Seat very comfortable in upright recline and lie-flat position - able to get quite a bit of sleep. Warm welcome onboard with refills of drinks before departure. Food choice and quality more than enough for all legs. Lounge in JKT very chic with warm surrounds. Crown Lounge used in AMS. IFE very easy to use with wide variety of choice. The real difference is a genuine sense of caring for their passengers. Small problem on return with points being added to wife's FF account. 1 call to SYD office to fix problem a week ago. Today new card reflecting Gold status delivered to home address from CGK by courier. Yes the leg home takes a little longer due to lay-over in Jakarta but for the price and service nothing beats it. Well deserved 4 stars.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Australia)

Flight from DPS-MEL night flight and the crew were amazing. As most of the passengers were sleeping they still went through the cabin the entire flight to made sure we were ok and asking if we needed drinks or food.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

Flew GA couple of times within the past 3 months both domestic and international routes. Satisfied with the service facilities and punctuality. Will fly GA whenever possible.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Indonesia)

CGK-HKG-CGK all in A330-200 with 2-4-2 seat configuration. I got USD 485 for return tickets. Comfortable seat with good pitch and width. Welcome drink and delicious meal. Great entertainment system. Attentive cabin crews. Cabin cleanliness is good but need more attention. Definitely will fly with Garuda again in my next trip to Japan.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

CGK-BKK-CGK. 3.5 hours flight. The service was remarkable as usual. Cabin was clean and nice AVOD needs to be updated but good and meals were nice yet a little too small. Cabin crew were attentive and hospitable. Their service seems to be much better.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Indonesia)

Flight: In last month. MDC-CGK return. Newspaper was offered upon flight flight was full but comfortable seat was good inflight breakfast for MDC-CGK and dinner for CGK-MDC was good and delicious with 2 choices each flight. Wide range of drinks and beverages was offered on and after meal service. Polite and very helpful is well known for their FA's pilots very informative. AVOD was good but they need to add more current movies and music. Also the AVOD was sometimes unresponsive with its touch screen system which made it difficult to use. I'd like to suggest they put Indonesian subtitles on their movies onboard so every passenger could enjoy the movies offered. Overall I'm very satisfied with their service and would like to fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-HKG return with A330-200 the cabin crew were helpful and nice meal was good but the size quite small. The thing that GA needs to be improve is the AVOD because the movies are not up to date mostly below 2010 and no flight path but GA is much better.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

I flew Garuda for my Jakarta-Perth trip vv via Denpasar. Using new B737-800. Cabin was comfortable meals good enough and there were plenty of choices of drinks. The cabin crews were the best aspect of this flight. They gave sincere service were really hospitable and attentive. Overall the flight was really comfortable and will definitely fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Garuda Indonesia customer review

(Singapore)

SIN-DPS-SIN. Flight was on-time food was nice flight attendants friendly. The only downside of it was the aircon - not working properly while waiting for take-off. Passengers were left sweating for almost 20 mins. Flight back to SIN was delayed for almost 30 mins then once onboard there were problems with the electrical system. We were waiting almost 20 mins until being told to leave the aircraft because they needed to change the plane. There seemed to be a problem with co-ordination with the ground team. We were told to wait - after 20 mins - asked to queue for the meal - only to be told to move back to the gate to board the plane after 10 mins. Knowing that the problem still persisted - they finally gave in to change the plane - why waste our time then? One last thing the in-flight entertainment was not good - there were few new movies - but other that old and movies I had never heard before. The touch screen navigation was clunky and my console restarted repeatedly while playing the movies - forcing me to watch the ads again and fast forwarding to the last point. Regardless all the issues I feel Garuda has done a very good job in transforming from where it was 5-10 years ago however definitely there are plenty more rooms to improve.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes