Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 643 reviews
8/10
5 star Skytrax Rating
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10/10

Garuda Indonesia customer review

(Netherlands)

AMS- CGK 16 August 2012. Smooth and enjoyable flight. Flight was full in economy and quite empty in Executive class. Flight attendants were attentive and genuine. Although I think the meals served had small portions for a long haul flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

MEL-CGK-PDG-CGK-MEL. Excellent flights on all sectors. Very helpful ground staff in Jakarta had an admin problem with my passport but all taken care of by the check in staff quickly. Asked for emergency row seat and was given without hesitation. Crews were friendly as usual. Adequate IFE but lacking newer movies and tv series. Catering was good in all sectors although quantity were still quite small no improvement since last year. All in all had very pleasant experience with Garuda and definitely becoming preferred choice these days.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Australia)

Impressed with this flight. Service and food very good. The seats were comfortable for angled lie flats. A330-300. Flight left on time at 9.50. Lunch served just after midday and included a choice of nibbles appetiser main course cheese and then dessert and coffee with chocolates. Small portions but just right considering the number of courses. Inflight entertainment options were good. Nothing to complain about!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

Flew CGK-PLM in economy class. Cabin crew attentive and helpful. Cabin clean and neat seat pitch was very good and lavatory clean. Aircraft was flawless but unfortunately no AVOD at this short hop. Punctual. Will definitely fly them again on my next trip to SIN.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Australia)

I flew from SYD-CGK return in economy class. I was very happy with service provided by the cabin crew and the food was fantastic! Liked the on-board immigration service. It saves so much time once arriving in Jakarta.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-DPS return very pleasant flight with B737-8. Attentive cabin staff call button immediately answered. Food was not bad but noticed they have changed to plastic cutlery. AVOD system was good for the 1.5hours flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(United States)

CGK-DPS-CGK. Garuda is the best option to fly domestic sectors in Indonesia. There's PTV in every seat in economy with decent entertainment options considering the short length of the flights. The attentiveness and friendliness that the FAs provided were excellent. The foods portion are rather small but I like the idea that GA provides Indonesian foods on their domestic flights. Overall a very pleasant experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Australia)

PER-CGK via DPS was as simple as the return flight CGK-PER via DPS. Excellent service attentive crew nice cabin fantastic AVOD system for my 3.5hr trip there and back. Food was lovely got to try all 3 options beef chicken or seafood. Travelled on B737-800NG.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Germany)

Bali-Jakarta. Very comfortable seat wide screen new movies. Overall the entertainment was good enough. The food was fine. FA's ok.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Australia)

MEL-DPS-MEL. Flight to Bali in a A330-300 8th July. Older style plane. Reasonable service except they didn't load correct food so everyone got the same chicken dish - which was fine. Poor service however - I pressed the button 18 times and was completely ignored. When an FA did walk past and I asked for a drink she rolled her eyes and checked her watch. Average choice of IFE - lots of old films nothing really new. Plane itself however was comfortable. They did miss the safety check prior to landing and people had tray tables down seat reclined. Flight 18th July DPS-MEL new A330-200. New plane but very limited and poor choice of IFE. FA's attentive but they had no western breakfast left after row 10. Otherwise a good flight and we got a good thorough safety check prior to landing. For the price and the service they are a good option for flying to Bali.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes