Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 611 reviews
8/10
5 star Skytrax Rating
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7/10

Garuda Indonesia customer review

(Australia)

Singapore via Denpasar. Upon check-in at Perth on Saturday 7 July we were informed that we had to collect our bags in Denpasar and clear immigration - despite the fact that we were given boarding passes for our connecting flight to Singapore on the same day. When I enquired about the lounge passes we were informed that Garuda had no lounge in Denpasar. Having arrived we cleared customs but were unable to collect our bags - these had been correctly transferred and would be on the flight to Singapore with us later in the day. Somehow we missed the rep that was sent to collect us at the gate as we were transferring. Flights to Denpasar and later to Singapore were of a very high standard except for some very annoying children in the business class cabin I had to ask the parents to contain their two toddlers who were being real nuisances. Service and food on both flight were excellent and we were addressed by name at all times. Flight from Singapore to Bali on the 10th of July also excellent. However - flight from Denpasar to Perth on the 13th of July was average to poor - we had to ask for everything (wet towels drinks etc.). No menus distributed and staff rushed through the lunch service as soon as possible after take-off and then spent the rest of the 3.5 flight hiding behind the curtain. This is unacceptable for business class service. Garuda really needs to get the business class staff to step up their service on this route. We will be flying again in October and it will be interesting to see whether there is any improvement on the Denpasar - Perth route.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

BDO-SUB. A new domestic route opened in 2012. Very enjoyable 1-hour flight compared to other airlines which also serves this route. Great B735 interior and comfort entertainment was OK though it was only 'Just For Laughs' screened on the overhead TVs but it's understandable since it's a short flight. Newspapers were offered as reading materials in addition to meals and choices of drinks. The only lack was that the male flight attendant did not smile at all. Garuda should improve the friendliness of male flight attendants.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Singapore)

SIN-JAK-SUB-DPS-SIN. A pleasant experience on a Boeing 737-800. Flight attendants were friendly but cabin service was rushed during the Jakarta- Surabaya and Surabaya-Denpasar sectors and food was so-so during the Singapore-Jakarta Denpasar-Singapore sectors. The entertainment system was good but could be better. The choice of films is not so exciting though.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-HKG return on their new A330. Nice IFE at all seats and easy to use. Nice attitude of FA's who made us feel comfortable on board. The catering was delicious but portion a bit small. Will fly GA on my next trip to SYD.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Australia)

SYD-AMS-DXB return. Food was great service was as attentive as any other major airlines I have flown. Seats were perhaps a little uncomfortable but it appears they have two different A300 aircraft they use and one of them has wider seats. iFE was fine nothing amazing but certainly did the job and had some very recent movies. Staff were excellent and went over and above. Price was dirt cheap at $1250 return. Highly recommended.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

NRT-CGK-MEL with A332 and A333. Both flights were nice and comfortable. Flight attendants were some of the best. However still need to update the AVOD. Overall the flight was flawless.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Garuda Indonesia customer review

(Australia)

Return flights from Perth to Osaka KIX via Denpasar Bali in business class. Flights were OK clean aircraft good seats meal selection geared to Asian audience good wine selection. Service uneven but not indifferent. However the stops in Bali (6 hours outward and 3 hrs inbound) reveal an area for vast improvement. The business lounge at Denpasar is not worthy of the name and airport authorities can be very unpleasant. A pity that an otherwise positive travel experience is spoiled by such easily remediable incompetence.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Netherlands)

Flew from AMS-CGK-MEL return. Everything was good except the entertainment. The leg room is enough for me - 188 cm tall and the meals were delicious. Cabin crew were very attentive and chatty. Overall I'd take GA again for my next trips.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Australia)

Flew SYD-AMS return last month. Very inexpensive fare what you would pay with a legacy carrier in Premium Eco. From start to finish an excellent experience. Qantas Club access in Sydney. New A330-200 up to CGK and onto AMS. Seat very comfortable in upright recline and lie-flat position - able to get quite a bit of sleep. Warm welcome onboard with refills of drinks before departure. Food choice and quality more than enough for all legs. Lounge in JKT very chic with warm surrounds. Crown Lounge used in AMS. IFE very easy to use with wide variety of choice. The real difference is a genuine sense of caring for their passengers. Small problem on return with points being added to wife's FF account. 1 call to SYD office to fix problem a week ago. Today new card reflecting Gold status delivered to home address from CGK by courier. Yes the leg home takes a little longer due to lay-over in Jakarta but for the price and service nothing beats it. Well deserved 4 stars.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Australia)

Flight from DPS-MEL night flight and the crew were amazing. As most of the passengers were sleeping they still went through the cabin the entire flight to made sure we were ok and asking if we needed drinks or food.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes