Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 918 reviews
8/10
5 star Skytrax Rating
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8/10

"attentive staff and easy flight in comfort"

(Australia)

Haven't flown Garuda Indonesia for quite a few years and I was pleasantly surprised. They have lifted their game quite a lot. Perth-Bali leg is only 3.5 hrs long and was a morning flight. Attentive staff and easy flight in comfort. Bali-Seoul was an overnight flight of 7.5 hrs. Nice comfortable lie flat bed and room for me at 187cms. Slept well. Staff were excellent. Not my usual airline, but will happily fly them again, if needed. They do offer very competitive pricing on business class, so no reason not to fly them again.
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePerth to Seoul via Bali
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"staff were polite and friendly"

(United Kingdom)

I only had a short flight from Denpasar to Singapore with Garuda Indonesia but had no issues with them. The staff were polite and friendly, check in was quick and easy, the food was good and the seats were relatively comfy for a short flight. There wasn't much in the way of entertainment (films and TV shows are not available for flights under 3 hours) but they had an interactive map to keep you out of mischief and on a shorter flight you'd not necessarily expect movies. I'd fly with them again, no complaints.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenpasar to Singapore
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a rival to established carriers"

(United Kingdom)

Tried Garuda Indonesia as an alternative to the regular airlines on this route from Gatwick to Amsterdam. Would not let me check in on line for some reason, but gave me a receipt which I had to queue at the desk to exchange for boarding pass. Defeats the object of on line check in. Flight was fine, a snack and water served. Did not try IFE as only a 45 minute flight. Price was very good, and Garuda Indonesia will be a rival to established carriers on this route. The aircraft continues on to Indonesia.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLGW to AMS
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"great business class seats"

(United Kingdom)

Garuda Indonesia Boeing 777-300ER has great business class seats with a 1-2-1 layout and direct aisle access. Priority check in and priority immigration in Jakarta. When I boarded I was offered welcome drinks before takeoff. The plane was clean, and I had booked a good seat. The meal options were very good. Both flight and ground crew were very professional and very warm. There was cabin WiFi with a good speed. I was charged US$21.95 for that which lasted the entire flight. Garuda Indonesia have improved the IFE, but music is definitely far behind. I'd like it more if there were ground staff at AMS to direct to the transit lounge for Business Class passengers.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJakarta to London via AMS
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"top notch service by cabin crew"

(United Arab Emirates)

Top notch service by Garuda Indonesia cabin crew on flight from Jakarta to Surabaya. A really good meal and IFE system with good variety of movies with English subtitles. Definitely fly Garuda Indonesia again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJakarta to Surabaya
Date FlownFebruary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

Garuda Indonesia customer review

(Indonesia)

Denpasar to Jakarta with Garuda Indonesia. Tried to check-in online the night before, but since we have an infant with us, I can't do it online. Called the Customer Service to try to reserved seats for us, they told me that for passengers with infant can't check in online, because they've allocated seats automatically by system, so I thought this is great. And today when we try to check-in at the airport, they put us on the back of the plane. I requested a better seats because the Customer Service told me that infant seats are reserved automatically, but in the end there's no such thing. Can't believe they lie to us. Another dissapoinment when it's time to board the plane, usually a 5 star airline will prioritize passengers with infant, but not this time. When I complain, they said that they can't see us, even though I was sitting not far from them. With such lousy service, they are clearly overpriced.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenpasar-Bali to Jakarta
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

Garuda Indonesia customer review

(Netherlands)

After boarding one of Garuda Indonesia's fully kitted Boeings 737, I settled into a comfy emergency exit seat. The safety instruction video plays on the personal screen, and soon we were airborne. Then, as usual, after a few minutes the seat belt light switches off. This is when hilarity ensues: The flight attendants run with their carts through the aisle, tossing delicious and nicely packed snack packages left and right, skillfully in the laps of the surprised passengers. Halfway eating the first (of two) snacks, the captain's voice on the PA system: "we are starting our descent". Passengers find this quite funny, as the crew come running again with their carts, collecting the trash from whoever is fast enough to throw it in the cart. "cabin crew, get ready for landing". And we did. "Ladies and gentlemen, welcome to Lombok". The whole thing took about as long as it took you to read this. What an awesome cabin crew, these people get things done.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDPS to LOM
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

Garuda Indonesia customer review

(Indonesia)

DJB-CGK flight was delayed from 8.05 to 9.10 due to haze and later got delayed by 2 hours further without sufficient announcement given to passengers. This very short flight was alright, cabin was clean, cabin crew helpful, the snack was decent. The only thing is that we had to wait and go by bus to reach the terminal, which is a drawback considering it was scorching hot outside.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDJB to CGK
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Australia)

Kind and very attentive staff looked after every need, and delivered a delightful experience. Just 8 first class seats in 1-2-1 layout, each seat converts to screened cabin. Large tv and noise cancelling headsets. Nice balance of programs for different cultures and live cable stations, free WiFi. The seat was prepared as a bed with the addition of a gel mattress, and a feather doona with full size pillows. We had a lovely onboard chef who prepared each meal. Only difficulty I had was the staff ability with precise English language. I might have been better served to have used Google translation to explain my dietary requirements rather than assumed a common understanding of "vegetarian". I smile to think about it now but all I was provided with was vegetables, my husband had delicious interesting standard choices and we enjoyed the wine list. Recommend this product for the comfortable bed, sweet staff and pampering on and off the aircraft.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteSydney to Amsterdam via Jarkata
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

Garuda Indonesia customer review

(Indonesia)

CGK-DJB got delayed for 3.5 hours due to haze in arrival city. The information given to the passengers was less than sufficient. The permission to board was given after 2 hours of delay, but we still had to wait for more than an hour in the plane while waiting for other passengers to board (I believe transferred from a later flight due to the delay). IFE was okay, several movies, TV series and music. Inflight snack was decent, with choices of beverage to accompany it. The service of the cabin crew is terrific.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCGK to DJB
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes