Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 664 reviews
8/10
5 star Skytrax Rating
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5/10

Garuda Indonesia customer review

(Australia)

PER-DPS return. As per previous reviews - your Garuda experience depends on where you get on the plane. We were once again delivered a mediocre check-in at Perth International on the early afternoon flight on the 27th of December. They are more interested in checking in economy passengers at the business class check- in. When someone at economy check-in waved us over it resulted in a long very delayed check-in because the clerk had to keep walking over to the business class check-in for lounge passes etc. The Qantas lounge ran out of food when we got there and when I brought that to the receptionist's attention I was informed that there would be more food in 5 minutes. The 5 minutes turned out to be an hour. Normal chaotic boarding followed - no priority boarding for business class. Service on board was good except the cabin staff allowed economy class passengers to use the business class toilet and did not even try to prevent it. Back to Perth on 3 January early morning flight. They forgot to load the menus and we had to ask them for drinks during the flight - it was not offered on their own accord. Garuda is starting to drop the ball and as their prices are not very competitive anymore I think that I would start looking at other airlines' premium class offering to Bali. Garuda's inconsistent service offering in their premium class on this route is just not worth the money anymore.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Garuda Indonesia customer review

(Australia)

GA716 CGK-MEL 11 Jan 2013. Flight departed on schedule but arrived in Melbourne 30 minutes late. Clean and tidy cabin polite and friendly FAs. It was a red-eye flight and I found it a bit strange that the FAs did not circulate the cabin with water and light beverages overnight as they usually do. The IFE had a fair choice of current movies as well as a good selection of short features. Food was adequate although the portion was a little on the small side. All in all a decent and comfortable flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-GTO Economy-Class. Flew on clean and well maintained B738. Cabin crew were very efficient and attentive. Had two choice of hot meals and it was tasty yet the portion was slightly below competitors. I am a sliver GFF member had excess baggage around 10kg and the check-in staff didn't charge me for it. The minor complaint is they do not offer a pillow and blanket for domestic flights and in-flight entertainment has not been updated in 2 years. Still recommend!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-PEK-CGK. Planes are fairly new thus you will get consistency in terms of product offering. This route to Beijing they use Airbus 330-200 both flights left on time. Outbound leg left late at night and arrived in Beijing Capital early in the morning. Service is great on both legs FA's are friendly and very helpful to passengers meals served is good and in adequate portion. Outbound leg IFE offering is not too good with limited selection of movies but inbound leg to Jakarta they've changed the movies offering which is very good and I am able to enjoy 4 movies on the AVOD during this 7 hours flight. Will fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

Jakarta-Denpasar-Perth leaving on 22 Dec returning 30 Dec. Both flights on time. Very full flights on all sectors. Movie selection is good for Denpasar-Perth-Denpasar sector (good and up to date) but disappointing for Jakarta-Denpasar-Jakarta sector. Overall very good experience and satisfied with the service. Hopefully they will introduce direct flight Jakarta-Perth soon.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

CGK-SUB. Afternoon GA flight on this route was not full as usual providing more legroom in advance due to vacancy on seats closer to me (while I got an aisle seat). Meal was adequate service was excellent but IFE needs more updates especially movies. Overall I was very satisfied with Garuda Indonesia's service which was equal to the price I spent. Will fly with GA again in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

MEL-DPS-CGK (GA719 and GA415) 21 Dec 2012. Retro-fitted A330-300. Both flights departed on time and arrived early. FAs were friendly and attentive although during the MEL-DPS leg the inflight service felt a bit rushed. The cabin announcements were clear and concise with greatly improved pronunciation. Good IFE average food. The transfer process at DPS was seamless and hassle-free. Garuda has definitely stepped up their game - will fly them again in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(United Kingdom)

Flight from Amsterdam via Abu Dhabi to Jakarta. Service was great food quality good. Media system wasn't amazing but there was one in every seat which isn't available on all airlines. Overall very pleased.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

BPN-DPS with stopover at SUB. All services were excellent especially for the IFE. Cabin crews were very attentive. The cabin was clean and well-maintained. The price for me was a bit expensive. Overall it was an excellent flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Garuda Indonesia customer review

(Australia)

MEL-CGK on refurbished A330-300. Seating comfortable leg room is much better than the newer A330-200. Departing MEL delayed 25 minutes but arrived CGK on time. Smooth flight. FA attentive and helpful. Would expect more movie selections. Catering needs to improve. The nice touch of ice cream was gone and be replaced by a muesli bar. Overall good direct flight MEL-CGK.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes