Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 918 reviews
8/10
5 star Skytrax Rating
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7/10

"crew did the job well"

(Indonesia)

Flew Garuda Indonesia from Jakarta to Banjarmasin and the online check-in was rather questionable as I already had boarding pass on hands but they still required printed boarding pass from the counter. There was the delay of 1h30m from 05.45 AM as they must wait the clearance from Banjarmasin airport due to thick haze, hence it was acceptable reason as they prioritize the safety. However they did not announce it with microphone thus making passengers confused when boarding time came. The service for the flight was good, there was only 1 meal option and selection of beverages. Entertainment system and headset are provided for this short flight. Cabin crew did the job well but I did not find them smiley enough. The language proficiency in English must be improved as I hardly understood the announcements during the flight.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJakarta to Banjarmasin
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"offer overall excellent service"

(United Kingdom)

Currently on my fifth round trip with Garuda Indonesia and I wouldn't keep coming back if they weren't good. In fact, I find them to offer an overall excellent service in their Business Class where the seating configuration is 1x2x1 and I always request a window seat which is always allocated. The No.1 Lounge in Gatwick fails to meet my expectations sadly and the Garuda Lounge in Jakarta leaves a lot to be desired in the way of drinks on offer. Late at night when the homeward GA088 departs, food offerings in the lounge can be fairly basic. All of my flights however have been excellent with y friendly and professional crew members. I wish I could join this flight in Amsterdam using the KLM (SkyTeam) CityHopper service but for some strange reason the alliance isn't making my travel easier! I'm looking forward to my homeward flights in three weeks time and will soon be booking the same flights for my January trip here to Jakarta. I'd like to be offered free WiFi as a regular traveller but this is only for First Class passengers sadly. I've regularly flown here with KLM and Emirates but Garuda Indonesia are far better in my opinion.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLGW to GGK via AMS
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"outperforms most other airlines"

(Germany)

Denpasar to Jakarta. Garuda Indonesia outperforms most other airlines from check in to arrival. When we arrived at the airport, several check in counters were opened and even economy passengers did not have to wait for long. Since we had checked in online in advance, we went to the baggage drop off counter, where the staff welcomed us with a friendly smile. Luggage drop off was quick and we were heading to our gate. Boarding was quick and smooth. Cabin staff warmly welcomed us onboard, seats were very comfortable and legroom was superb. Interestingly, Garuda offers a full service product on its domestic flights. Including their IFE, which has a wide selection of movies and games. Unfortunately the system itself is relatively old, meaning the responsiveness of the touch screen and the handheld devise is not up to date and the screen slightly milky. Before departure, the flight attendants offer some candy which is a very nice touch. Shortly after departure lunch service, consisting of a main course (chicken or fish) and a Garuda branded pudding for dessert - plus drinks and coffee. It did not take a long time until we had received our luggage and the Garuda experience had found its end.
AircraftA330-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDPS to CGK
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"service was exceptional"

(United Kingdom)

I flew Garuda GA Indonesia from Amsterdam to Jakarta on October 12th in First Class and was sitting in Seat 1A. The service from all the way from boarding until getting my luggage in Jakarta was exceptional and the crew onboard were most helpful and smiling. Garuda have an excellent onboard service and the same applies on the ground. I would highly recommend Garuda First Class. Onboard they have 8 seats in First Class and quality of seating, food etc is excellent.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteAmsterdam to Jakarta
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"very competitive Business Class"

(Australia)

Amsterdam to Denpasar via Jakarta. Garuda Indonesia have got their act together offering a very competitive Business Class product. Have flown with them several times over past 18 months. Inflight service hard to fault, meal offerings are terrific and full flat bed on relatively new Boeing 777 aircraft comfortable. Garuda use KLM Business lounge in Amsterdam which is good. Also nice dealing with a real live person at their Melbourne office. This is a plus! There's usually a significant saving on Garuda business class fares compared to others. They're right up with the others and now fly to Amsterdam and the UK (Gatwick). But avoid the night time flight from Jakarta to Amsterdam via Singapore. It's a nightmare and adds a few hours. Fly direct to AMS if possible. Garuda seems to be going places.
AircraftBoeing 777 / A330-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAMS to DPS via CGK
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"best cabin staff service"

(Australia)

Sydney to Amsterdam via Jakarta with Garuda Indonesia. Excellent service throughout the flights, and smooth check-in process. One of the best cabin staff service, and flight attendants were very attentive. Had a good sleep on CGK-AMS in excellent new Boeing 777. Excellent choice of meals. Indonesian set menu was the highlight. Unfortunately, GA still does not have online redemption service.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSYD to AMS via CGK
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"lovely staff, truly exceptional"

(Australia)

Garuda Indonesia from Amsterdam to Sydney via Jakarta on the Boeing 777 was very comfortable. Cabin crew are the biggest stand out for this airline. Checki in was a disaster and chaotic to say the least. I paid money to fly business to be treated with priority which really wasn't catered for at Amsterdam check in. The lounge at Jakarta is atrocious compared to others. Highlight was definitely the lovely staff, truly exceptional.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAmsterdam to Sydney
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"cabin crew were friendly and attentive"

(Singapore)

This was not the first time I have flown with Garuda Indonesia. It was a pleasant journey flying with them from Singapore to Jakarta. The cabin crew were friendly and attentive from the moment you are on board until you leave. The entertainment system was in good working condition and meal was delicious. I would recommend flying with Garuda Indonesia, even on a short-haul flights.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Jakarta
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"experience was overall beyond expectation"

(United Kingdom)

I flew Garuda Indonesia GA88 from Jakarta to Amsterdam. It was an 14-hour nonstop flight and the experience was overall beyond expectation. Plane departed on time at 11 pm local time, and arrived in Amsterdam at 8 am, which is 30 minutes ahead on schedule. Cabin crew was attentive, they offered drinks and snack many times. Food was good yet the portion wasn't quite big.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJakarta to Amsterdam
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"excellent Garuda Indonesia experience"

(United Kingdom)

We arrived at Gatwick and as we walked up to Garuda Indonesia First class check in area we were approached by a lady holding a tablet with our names on it. This lady proceeded to take over the whole process and soon we were checked in, and escorted through the Premium security to the No.1 Lounge where a sofa had been reserved for us. She said she would return to take us on board. The lounge was busy and noisy. I ordered some food from the bar and was told it would take 20 minutes, which after 40 minutes still hadn't arrived and yet after I went to inquire, it miraculously appeared. At about 40 minutes before departure our hostess re-appeared and escorted us to the gate. We were handed over to the cabin crew, welcomed and shown our seats. The seats were suites and very comfortable. Pre-departure champagne, warm nuts and a warm towel were the prelude to excellent in flight service, which culminated in a very tasty seared tuna and salad light meal accompanied by a very acceptable French white and another champagne. Descent came too quickly and before long we were disembarking, after a very enjoyable short hop. An excellent Garuda Indonesia experience.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteLGW to AMS
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes