Garuda Indonesia

Red eye flight to Osaka on board Garuda A332, Business Class on New Year's Eve. Check-in is conducted in the Premium Check In area and once finished, we were escorted to the Executive Lounge while the staff took our passports to the Immigration. Nice food offering inside the Lounge. On board, welcome drink was provided and as it was New Year's Eve they gave us hats to celebrate the New Year on board. Seat is comfortable, lie flat with massaging function. Great offerings on the menu including night snack and a choice of breakfast: western, japanese or indonesian. Service is attentive and they always made sure that we were comfortable inflight while not being too obstrusive. Great L'Occitane amenity kit and loved the fleece blanket provided. The 6.5 hours flight went by quickly.

Denpasar to Singapore on Garuda, and a big compliment to all the staff, from check in to boarding and cabin crew. My mom requires a wheelchair assistance whenever we travel and all of the staff took really good care of her. It was our first time traveling with this airlines and we were not disappointed. The staff went all out to make the journey a pleasant, stress free and an enjoyable one. Very professional!

By luck (as it turned out) I was on a Garuda Indonesia flight from Kuala Lumpur to Jakarta which was codesharing a Malaysia Airlines flight. By luck I mean that after using Garuda extensively during the early and mid 2000's, it was the first time I had even thought about using them again. It was a great experience. Excellent service with good food and a nice aircraft. Malaysia Airlines could look no further than Garuda in learning how to turn a brand around.

Jakarta to Lombok return, the CGK to LOP flight departed late due to runway congestion at CGK. The FAs were exceptionally helpful and friendly. The food and coffee served onboard was delicious - FAs handed out plushies to children as well which I thought was a nice touch. On the way back due to overcrowding at LOP, check in and boarding for GA passengers were prioritized over other airlines which I thought was nice. Flight was comfortable and pleasant on both legs.

Supadio to Juanda via Jakarta on Garuda Indonesia. Check in was really smooth at Supadio airport. After arrive at CGK airport, the ground staff help me to catch the SUB flight because I transit in CGK about 0,5 hour transit, so a little bit rush to get to the gate. The ground staff were attentive. Food served onboard was nice. again

Exceptional service and flight from Perth to Denpasar. This is the first time we have flown with Garuda Indonesia and it won't be the last. The food, especially the Indonesian dishes were delicious. The choice of wine, although limited, was very good, and the champagne (Billecart-Salmon) one of my favourites. The cabin crew are attentive but not oppressive, and if you do need them they are always happy to help with a smile. As it was a short flight we didn't sleep, however I don't think I would have had a problem. The flat beds seemed very comfortable. The priority baggage worked well at both ends, we received our baggage within the first 3 cases.

Jakarta to Amsterdam. Booked a pickup service from home which arrived on time. The Garuda Team were waiting for me and my daughter kerbside at the airport. They took all documents and baggage and we were taken directly to the First Class lounge. Approx. 20 minutes prior to departure we were escorted to the plane to board. The service from take off until landing in Amsterdam was outstanding, the cabin crew even attended to my 8 year old daughter needs no matter what she required ie. changing of cloths, food, water etc. The crew was outstanding in every sense. The First Class Cabin Crew on Garuda are a credit to the airline. The Wi-Fi service was onboard was excellent as I was able to catch up on work en-route.

Flew from London Gatwick to Jakarta via Amsterdam on Garuda Indonesia with my daughter. The service was excellent, similar to that of our inbound flight on December 20th. The cabin crew are a credit and make you feel special in everyway. They even went out of their way to attend to my daughter. We had a change of crew at Amsterdam, but the service was the same. Arriving at Jakarta we had a team waiting for us to take us to our connecting flight. What an excellent service and the Garuda First Class Team are truly exceptional and worthy of 5 Star rating.

Perth to Denpasar on Garuda. Check in service was fantastic. Friendly, helpful and efficient. Lounge in Perth (Garuda uses Qantas lounge in Perth) was luxurious. Good great, seating options plentiful and comfortable, spacious, plenty of beverage options. Restrooms and showers clean and hygienic. Cabin crew efficient and courteous on boarding. Onboard service was fantastic. Plane food was filling and great (for plane food). Champagne was delicious! Ground staff on arrival to Bali were very efficient collecting our luggage and even gave us a cold bottle of water while we waited for our luggage in the business arrival lounge. Check in at Bali was a little bizarre. The counter in much further behind the regular check in and a couple of the Bali airport officials didn't know where the business check in was - strange.

Surabaya to Denpasar return with Garuda Indonesia. Since we flew during the holiday season, all flights were completely full. Nevertheless, all the staff service on the ground and aboard the aircraft were quick and professional. Outbound and inbound departures and arrivals were on time. Baggage was delivered promptly upon arrival.