"delightful and attentive"
Rafi Harits (United Kingdom)
On my last flight with them from CGK to AMS via SIN the ground experience in Jakarta wasn't as stellar as it used to be. You still get the someone who personally takes you from Premium Check-in to the Business Class lounge where you can wait, and sit down as they get your passport stamped. However the Business Class lounge was not only overcrowded, but lacked space to a really bad extent. Several unlucky passengers admitted into the lounge not long before me couldn't find anywhere to sit. There's the food choice, and I hope this only applies to Amsterdam-bound flights with a Singapore layover and not London-bound flights via Amsterdam. Normally one would be offered 3 different choices between Modern European, Indonesian, and Japanese for the supper and breakfast. For the CGK-SIN sector, we were offered just that for supper. Which was nice. But for breakfast there was only one option of "Modern International". The cabin crew did address business class passengers by name and were delightful and attentive. I will be flying them again especially now that they have announced direct flights from London Heathrow to CGK, just maybe skip the Singapore layover on the return leg.
Aircraft | Boeing 777-300ER |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | CGK to AMS via SIN |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"pleasant journey once again"
Mohammad Iqbal (Indonesia)
It was a pleasant journey once again with Garuda from Jakarta to Surabaya. This was the second time on their A332 and overall it was good, but there was something that caught my attention - cleanliness. I wasn't surprised by the rather old cabin, but the seat quality was poor. The business class seat panels were scratched, and the economy seat didn't looked much better either and this aircraft has the IFE's earlier version.
Aircraft | A330-200 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | CGK to SUB |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"outstanding meal"
173 reviews Jonathan Rodden (United Kingdom)
Flew again with Garuda on their B777-300 from Jakarta to Amsterdam. The First Class meet and greet service is outstanding both in Jakarta and on arrival in Amsterdam. The service onboard is fabulous in every way. The onboard chef makes an outstanding meal and the cabin crew go out of their way to ensure that they are on hand all the times. Excellent service.
Aircraft | Boeing 777 300ER |
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | CGK to AMS |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"a wonderful experience"
Pratama Yoga Nugroho (Indonesia)
Flew with Garuda Indonesia on a long haul flight with B777-300ER from Jeddah to Jakarta. Departed from JED late evening and most slept after take off. The seats were spacious and comfortable to rest. Early in the morning, just after I woke up cabin crew came to me and served a cup of hot chocolate. The meals were delicious. IFE system responsive with a lot of selection of movies and other entertainment options. A wonderful experience flying with Garuda.
Aircraft | Boeing 777-300ER |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | JED to CGK |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"food is amazing"
Ryan Linchow (United States)
Jakarta to Medan was my first time with Garuda Indonesia. Check in was fast but staff could smile more. I heard they will soon move to new terminal so I can understand the present economy check in is shabby. Flight attendants was efficient. Food is amazing - only a 2 hour flight with a delicious economy class breakfast. IFE was also available. I forgot my bag and I came back it was given to me with smile. Thank you. The leg room is so generous and puts United Airlines to shame. Can't wait to try Garuda long haul service.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | CGK to KNO |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"seats are very comfortable"
44 reviews Bojan Tercon (Singapore)
Garuda flies the CRJ 1000 on this 2 hour flight from Makassar to Sorong. This is the New Generation version which I love, for it has bigger windows and feels more spacious. The seats in economy class are very comfortable and have plenty leg room. The staff also served a great breakfast soon after departure. Garuda has improved leaps-and-bounds in the last few years. Great to see!
Aircraft | CRJ1000 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | UPG to SOQ |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"been a great surprise"
44 reviews Bojan Tercon (Singapore)
Flying with Garuda Indonesia has been a great surprise. On this quick 70 mins flight from Denpasar to Makassar, it was a brand new Boeing 737-800 with the Sky Interior, which gives the cabin such a spacious feel. Each seat has IFE and they served a great lunch box meal. I love it that they make such an effort even on short flights. Well done Garuda!
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | DPS to UPG |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"a good choice"
3 reviews Murat Ayber (Turkey)
My second flight with Garuda. First flight was domestic and I was very satisfied. This time was a long haul flight from Jakarta to Amsterdam. It was again a good choice. Ground staff are nice. Inflight entertainment was really more than satisfactory. Aircraft is clean. Cabin crew dealt with all requests. The small travel bag included useful items. The only thing I can criticise is there were two choices for the breakfast and both included poultry, however this is also partially my mistake because I did not request a special meal. However the dinner was great.
Aircraft | Boeing 777 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | CGK to AMS |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"service was very good"
173 reviews Jonathan Rodden (United Kingdom)
Flew Garuda Indonesia from Singapore to Jakarta on GA823 07:25am flight, which left on time and arrived in Jakarta on schedule. The service onboard was very good, as was the food. I like the arrivals ground service that Garuda provides for Business and First Class passengers where your baggage is brought to you at the lounge, and then you can go straight through customs. Luggage normally arrives within 5-10 minutes of arrival which is great. Cabin crew on board cannot do enough to help.
Aircraft | Boeing 737-800 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | SIN to CGK |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"communicative and attentive"
7 reviews Alan Tang (Indonesia)
Palangkaraya to Pontianak with Garuda Indonesia. ATR72-600 was new and clean. Cabin crew on my flights were communicative and attentive as I was seated on front row, I was able to communicate with them. Food box meal that consists of cakes and a bottle of water, selection of hot drinks and juices also offered. I just wish they could serve hot meals instead of snacks, as the flight duration is around 1h 45m, hence is it enough time to serve hot meals.
Aircraft | ATR72-600 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | PKY to PNK |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |