Garuda Indonesia

I flew with Garuda Indonesia from Jakarta to Amsterdam via Singapore and the service was excellent. Cabin crew e outstanding and cannot do enough to help. The cabin is well laid out and very clean, as is the toilets. When anyone uses the toilets, the crew are straight in to make them clean for the next passenger. I also found the ground staff in Jakarta airport to be helpful.

On this 4.5 hour flight from Hong Kong to Bali, Garuda flies their brand new 737-800NG. Their business class seat is very comfortable albeit the bulkhead row has less legroom than rows 2 and 3. If you’re tall, like me, I don’t recommend sitting in row 1. The meal was good with a wonderful presentation, but it was the service that really impressed me. Professional, hospitable and to top that, done with a beautiful smile. I love my coffee, so was very happy to try out their different Sumatra blends that they had onboard. Each seat has it’s own IFE with good - not extensive - programming. We also received a toiletry bag (which was well stocked and beautifully designed) that I will actually take home for the bag will come in very hand for shorter trips, where I only take hand luggage. You’re impressing me Garuda Indonesia!

Business class short flight from Gatwick to Amsterdam on a Boeing 777. Everything luxury and its only £35 return more than BA. However, Garuda Indonesia are switching flights from Gatwick to London Heathrow in March 2016, and will fly direct to Jakarta.

I flew on the day of Chinese new year from Hong Kong to Jakarta. It was a perfect experience from check in to arrival. In Hong Kong Garuda Indonesia uses the newly opened Sky priority lounge. The plane is in good condition, with spacious and comfortable seat 2-2-2 which turns into a flat bed. FA delivers wonderful and warm service. A small issue with the AVOD which the purser tried her best to solve and was fine at the end. Food is plentiful and is tasty. Only gripe would be arrived and parked at domestic terminal, biz passengers had to be bused to international arrival, but a small issue really. We were given fast lane for passport control, bags were delivered quickly. I accidentally left my cell phone in my seat, I panicked and informed the ground staff to check, it was delivered back to me in 30 minutes while I waited at the welcome lounge, what a relief, well done Garuda.

Great service for a 50-minute flight from Jakarta to Palembang. Even for gates without jet bridges, Garuda provides more than enough buses so passengers do not have to wait ages to be transported to terminal building. In-flight entertainment quite up-to-date. Cabin fresh and new with mood lighting.

Jeddah to Jakarta, and the Boeing 777-300 in Garuda Indonesia Business Class is a very nice experience, the flight attendants taking care of me very well. It was really personal seat - all seats with access to alley. For Jeddah ground service - it's really sucks. No dedicated counter - no choice lounge. What can i say - it's Jeddah!

Flew Medan Jakarta on probably the busiest route that day for Garuda. All the economy seats were packed. Ground service was great but wasn't as smooth as what it's supposed to be. Left and landed on time. Smooth flight with great friendly service. Most US Airlines don't serve food and don't provide IFE unlike Garuda.

Garuda Indonesia from Jakarta to Palembang return on a 737-800, fitted with the Sky Interior. The outbound flight, GA116, was delayed by an hour. However, the flight was outstanding. We were served light refreshments, and despite being only a 45 minute flight, the refreshments are excellent. With friendly and polite crew and the ambience of Sky Interior, it is one of the best short hops I have been on. Inflight entertainment was OK for a short flight with the usual slow touchscreen response at times. The return sector (GA117) was not as good, however. Food represents a bit of a downgrade; it was good as compared to excellent on the outbound sector. Overall an outstanding airline for such a short flight,

Pekanbaru to Jakarta on Garuda Indonesia, the flight was on schedule, fast check in. The cabin crew very helpful The lunch menu was chicken rice, tasty and they serve it very fast after seat belt sign went off. Landed in Jakarta airport was very smooth. Always enjoy flying with Garuda Indonesia.

The flight was smooth but delay in Malang about 55 minutes and to Pontianak about 2.5 hours. Ground staff was quickly pick me up to the gate because I almost miss my connection to Pontianak. The cabin staff was nice, smiling, polite and attentive to serve the passenger. MLG to CGK and CGK to PNK only me seated on business class in this flight. Food was nice and tasty. I will fly Garuda Indonesia again next time