Garuda Indonesia

✅ Verified Review | Banda Aceh to Jakarta. I noticed Garuda ground service has been more efficient. Service on board is on par that of other Asian best airlines. Meal tasty and with spices unlike it was in the past when you have to add your own salt and pepper - compared to 2 years ago, I would say it is less tasty now even though it is still enjoyable. The flight attendants are friendly and are very quick to attend to serve. What is delightful is that they smile a lot.

✅ Verified Review | I travelled with Garuda, First Class from Amsterdam to Jakarta, April 3rd. Checking in at Amsterdam is taken care of by the VIP Service which is excellent. The service on board is the normal First Class service which is exceptional. The cabin crew cannot do enough to help and are always available to help and assist whenever they are called upon. The flight took off on schedule and arrived in Jakarta on schedule. Upon arrival in Jakarta I was taken through immigration very quickly and my luggage was brought to me within 8 minutes of arrival and I was on my way via the car service provided. The meet and greet service and both Amsterdam and Jakarta is excellent. There are staff in both locations that are customer orientated and willing you meet all your needs.

✅ Verified Review | Flying from Singapore to Denpasar and back with Garuda. Ground service at SIN was very friendly and the check in was done in just a short moment. At boarding we were greeted by the friendly crew. On the seats there were pillows and headphones provded. Blankets were given by the crew on request (and it's only a short 2 hours flight). A pre-departure drink (orange juice) was distributed by the crew. As soon as we were at cruise level, the meal service starts. There was a choice between 2 hot meals, which were of good quantity and quality for an economy meal. The service during the flight was always friendly and the crew responded to every request with a smile. Overall a great experience.

✅ Verified Review | I was flying Garuda Indonesia from Tokyo Haneda to Jakarta for a business trip with my university professors, and we enjoyed the flight. Spacious legroom, nice entertainment (the flight provided Japanese latest box office movie), good inflight meal, and Japanese Cabin attendants was very helpful. A direct flight suits best for business trip purpose, as the travel time was relatively short. We also got 46kg for the baggage although we did not use that much. I saw some Japanese passengers were very much enjoying the in-between-meal snacks and some of them even ask for more!

✅ Verified Review | Jakarta to Denpasar return with Garuda Indonesia. A good experience but I was not impressed. Jakarta to Bali took off 1 hour late, but no explanation given. The 737-800 was new and clean, with personal IFE and Sky Interior. Cabin crew okay but one seemed disinterested. Bali to Jakarta on a full 777-300ER with a much appreciated 3-3-3 seat configuration in Economy. Crew nicer and warmer. WiFi available on this sector but I did not try it. Garuda IFE variety of movies could be improved. Food was average, no sparkling water, wine or beer available on both flights.

Overall, the Garuda Indonesia flight from Singapore to Jakarta was a good one, made pleasant by friendly and smiling cabin crew. However the meals need improving and I would have liked more toilets (there were only two in Economy and the flight was full). Jostling for space with other passengers and food/drink trolleys at the back of the plane was a waiting game that was no fun. Ground staff on both Singapore and Jakarta sides were helpful when approached.

The Garuda Indonesia crew was great, professional and with a friendly smile. IFE very good. Although it was only a 2hr flight from Jakarta to Makassar and a 2 hr flight from Makassar to Sorong, each leg passengers were served a complete meal. The flights left on time and arrived ahead of time.

Jogjakarta to Sydney via Bali, and very impressed and grateful for the assistance provided to my mum who flew on her own for the first time. Garuda assisted her all the way even though I didn't make a special request. Cabin and ground crew looked after mum very well and made sure she didn't miss her connecting flight since the first flight was delayed due to bad weather. Thank you.

Jakarta to Surabaya return. New aircraft, well-dressed flight attendants. IFE more than enough for a 1hr flight. Plane departed on time, arrived ahead of schedule for both legs. Economy passengers for such short flights are also able to order special meal. I ordered fruit platter with abundant volume of fruits. In Europe, many full-service airlines do not even give a glass of water any more! What a big difference. Undoubtedly one of the best in the region.

I have flown 6 sectors for the return trip between Singapore and Merauke via Jakarta and Jayapura. Great services on board for all 6 sectors. Crews are very polite, friendly and attentive. I like the pre-flight drink provided on the international sectors. For domestic sectors, the crew provided sweets before flight. Meals served in economy class were of adequate portion and delicious. The aircraft are very clean and well kept. Seats are comfortable as well with enough legroom on both A332 and B738. The improvement needed will be the IFE system which can do with more selection. Jakarta Airport also need some upgrades to enhance the transit experience.