Garuda Indonesia

✅ Trip Verified | Flew on GA-682 Jakarta to Sorong. I was able to check in at the SKY Priority desk and I was quickly escorted by the Garuda PSA Team member Yudi through security and into the Lounge. Soft drinks and snacks were provided in the lounge and staff were very helpful. When it came time for boarding Yudi also escorted me to the aircraft. Thank you Yudi, much appreciated. The flight itself was an overnight flight and was quite full, however the cabin crew managed to serve a meal and soft drinks and overall, they were very helpful and engaging in the typical warm and friendly Garuda-Indonesia way. We arrived in Sorong on time, and it took approx. 15 minutes for my baggage to come out, considering that early morning in Soring is very busy as many airlines arrive with 30 minutes of each other I found this a very acceptable time to wait. Overall, another good flight on Garuda-Indonesia.

✅ Trip Verified | After takeoff we were provided with a selection of meals, the food was prepared onboard by Chef Yudi, and it was very well presented with very good portions. We had two full meals onboard during our long flight, and the cabin crew were available throughout the flight to provide drinks and snacks if required. The cabin crew were every attentive to me and my family including my two children. The crew were very professional and very engaging and ensuring that we felt comfortable. I would rate the overall experience as excellent and would like to thank the cabin crew Herry, Renny, Annisaa and Chef Yudi for their help and service to my family and I, they certainly made us feel at home. Upon arrival in Jakarta, we were met at the gate by the Garuda-Indonesia ground support team who escorted us through fast-track immigration and customs. Garuda had also provided me with ground transportation to take us home. However, one area of improvement is that I would recommend that Garuda restarts providing hand towels for freshening up as these are much better that the hand wipe tissues currently provided.

✅ Trip Verified | My family and I flew on Garuda Indonesia on GA088 from Jakarta to Amsterdam in June 2023. On arrival at Jakarta Terminal-3 the Garuda ground support team were waiting to help and assist us with our luggage and check-in. After checking in we were escorted through immigration and into the lounge. Drinks, snacks, and full pre-boarding menu was available . When it time came for boarding, we were escorted to the aircraft. After takeoff, the chef provided us with a very good selection of meals, when the food arrived as each meal was prepared by the Chef onboard it was very well presented and tasted even better. We had two full meals onboard additionally the cabin crew were available throughout the flight offering snacks and hot and cold drinks. The First-Class cabin is very comfortable and when it came time to sleep my family and I had a good rest. The cabin crew were very attentive to me, my wife and two children. Nothing was any bother for them, and they always greeted us with a re-assuring heartwarming Garuda-Indonesia smile. I recently read that Garuda-Indonesia on June 20th, 2023, was awarded the Best Cabin Crew 2023 and I would fully endorse this as they were outstanding on our flight. Therefore, I would like to thank the Garuda-Indonesia Cabin crew Margaretha Bernadette, Mardiana, Ade Kurniawan, Nesyanti for their help and assistance to me and my family, they certainly made us feel at home. Upon arrival in Amsterdam, we were met at the plane door by the Schiphol VIP Center team which is part of Garuda Indonesia service. We transferred to the VIP lounge to await our connecting flight. Wi-Fi is available onboard, however it is expensive for 250Mb limit.

✅ Trip Verified | Flew on GA-407 Denpasar to Jakarta. I was met at the departure gate curb side by Garuda Premier Class representative Qulan and he help and assisted me to check-in and then through security and on to the Garuda Lounge. The lounge although small was clean and had sufficient snack and drinks available the team in the lounge were very helpful. When it came time for boarding Qulan escorted me through security and on to the plane. The flight was full as it was a long holiday weekend, however the cabin crew offered food and drinks, which we tasty and the cabin crew were very attentive especially Yanti and Vitara. Upon arrival in Jakarta, I was met at the gate by Vianda from the Garuda Premier Team and escorted to the baggage area. Thank you Vianda I really appreciate your help and assistance.

✅ Trip Verified | Flew on GA-402 Jakarta to Denpasar and was able to check in at the Business Class check in area and was helped and assisted by the Garuda ground support team. I was then escorted through security and to the business class lounge. When it came time for boarding, Ika from the Garuda ground support team escorted to the gate. The flight was full, however the cabin crew offered breakfast, however I declined as I already had something to eat prior to boarding. The flight itself was good and I did not encounter any issues. Upon arrival in Denpasar, I was met at the gate by the Garuda premier team and escorted to the baggage area. Overall, another good flight on Garuda Indonesia.

✅ Trip Verified | Flew on GA-863 Sorong to Jakarta. I was assisted upon arrival in Sorong airport by the Garuda support team. The check in process was fast and efficient. I was then escorted through security and to the lounge by ground staff. When it came time for boarding, the team helped me through the gate check in process and onto the aircraft. The flight was quite full, however the cabin crew managed well. I had ordered a diabetic meal the cabin crew informed me early in the flight that I could have my meal anytime. When it was provided it tasted quite good. The flight time was 3 hours and 39 minutes and we landed in Jakarta on time. Upon arrival I was met by the Garuda ground staff who assisted me in getting my baggage. Overall, a good flight, and the cabin crew were very helpful and kept coming around and asking if I need any additional snacks and soft drinks.

✅ Trip Verified |  Flew on GA-862 Jakarta to Sorong. The check in process was excellent and the check in team were very polite. I was then escorted through security and immigration to the lounge by Premium Team member. When it came time for boarding, I was escorted to the aircraft. The flight was quite full, and the cabin crew were quite busy, I was offered some meals, however there was only two choices, and both were rice, therefore I did not take the food offered. The flight took off a little behind schedule, however landed in Sorong on time. It took some time for the baggage to come out which surprised me as normally in Sorong it comes out quite quickly. Overall, not a bad overnight flight, however cabin crew could have been a little more engaging.

✅ Trip Verified | I flew on Garuda Indonesia GA089 from Amsterdam to Jakarta. Flying Garuda Indonesia First Class you get direct access to the VIP Center at Schiphol airport, and they handle all check-in requirements including security, immigration. This is a seamless process from entering the VIP center until you are taken to board the plane. This is a great service that Garuda affords its First-Class passengers and enhances their status as a Five Star Airline. After take-off I was provided with a selection of meals, the food was prepared onboard by Chef Marcel, and it was very well presented and tasted even better. We had two full meals onboard, and the cabin crew were available throughout the flight and kept around asking if I needed anything else. The cabin crew were very attentive to me, and nothing was any bother to them, and they always greeted us with a re-assuring heart-warming smile. I would rate the overall service as excellent and would like to thank the cabin crew Wawan, Putri, Dea and Chef Marcel for their help and service to me, they certainly made me feel at home. Upon arrival in Jakarta, I was met at the gate by the ground support team who escorted me through immigration and customs. Garuda had also provided me with ground transportation to take me to my home. However, on an area of improvement I would recommend that Garuda restarts providing hand towels for freshening up as these are much better that the hand wipe tissues currently provided.

✅ Trip Verified | Overall, I was impressed with the level of service and attention to detail. The seats were comfortable and the cabin was clean. Additionally, the in-flight entertainment system was easy to use. From the check-in counter to the cabin crew, everyone was courteous and helpful. I felt that the safety of passengers was a top priority. However, during first service, the snack was disappointing. Potentially because I requested special meal "Hindu Non Vegetarian". I only received an apple, while the others received lukewarm bread roll with a meat filling. Fortunately, the second service was delicious. Bonus points for offering real cutlery in economy class. It was a pleasant experience. They only have to elevate their food and beverage service by offering more frequent and bigger portions/tray. In addition, offering snacks in between would be greatly appreciated.

✅ Trip Verified | They deserve the 5 stars. I was satisfied with their ground service, cabin service, food and beverage was good and the cabin crew hospitality was awesome. The only thing I would say is they should just drop the mask requirement for cabin crew so that we can see their lovely smiles, as we are over covid.