Garuda Indonesia

✅ Verified Review | Denpasar to Jakarta I was originally booked in economy class but at the gate was upgraded to a Business class seat. The flight was empty though so I don't know why I was upgraded but I am not complaining. Upon boarding, I was provided a hot towel. Shortly after take off, I was served beef Steak with vegetables and mashed potatoes, gado-gado and a caramel cake. The food was delicious. The seat was soft and comfortable. The IFE was Ok but it didn't really matter as it was only an hour and half to Jakarta. Overall, it was an almost perfect flight except for the fact that the large A330 was parked on a remote stand. Good Job Garuda!

✅ Verified Review | I travelled GA88 from Jakarta to Amsterdam via Singapore on August 25th. The customer service team arranged for pick up from my home to the airport and was there to meet on arrival at the airport and took care of all formalities ie. check in, boarding cards and immigration etc. The flight was very good with the normal First Class service excellent. We arrived in Amsterdam on schedule. The cabin crew are one of the best and nothing is a bother for them. The meals that are prepared by the onboard chef are excellent with a very good selection.

✅ Verified Review | Balikpapan to Jakarta on Boeing 737-800. For the first time I try to make a city check in along with reservation, in a Garuda Indonesia sales office in Samarinda and facility is quite helpful. The ground staff at Sepinggan Airport were courteous and I just report and drop my baggage. In flight, an outstanding meal service, a comfortable seat, and quite up-to date movie, even when this particular aircraft use the older IFE set which are a bit slow responding to touch. On time departure and landing, too. Even the new terminal at Soekarno-Hatta airport which Garuda using is not yet fully mature, but it didn't disturb the services like the baggage claim, which is smooth.

✅ Verified Review | Amsterdam to Jakarta. There was no opportunity to reserve a seat or check-in online. The baggage was delayed and delivered 1.5 days after arriving. The plane was very clean and the seats were very comfortable. The cabin crew was friendly. The food was poor and not to my taste. The entertainment was good, but not really much of a choice.

✅ Verified Review | Flight 570, Jakarta-Balikpapan, Economy Class with Garuda Indonesia. B737-800 SkyInterior registered PK-GNG. I came relatively early at 7.20 am to the new terminal of Garuda in Jakarta - Soekarno Hatta, the Terminal 3 Ultimate. They let me check in early even though there was no gate available for my flight. Boarding was delayed 15 minutes due to landing congestion. Inflight I ordered chicken fried rice, as expected it was very edible and delicious, and it was coupled with friendly Flight Attendants as expected. IFE, working properly although due to the flight time (1.40 hours) I was unable to watch the movie I choose until the end. I can't rate the Wi-Fi because 737s aren't equipped with it.

✅ Verified Review | This was our third flight on Garuda on our Asian holiday flying from Denpasar to Singapore. This was an early morning departure, though this Boeing was showing some age issues and my seat's mechanism was not working very well. The flight attendants were nice, but not as nice as the ones on the previous two flights, we got a choice of three options for breakfast, an omelette, noodles, and French Toast. I choose the latter and it was slightly above average quality. This was not a bad flight, nor was it remarkable.

✅ Verified Review | I was flying from London to Jakarta with my daughter for my wedding. When I tried to check in 48 hours beforehand, it wouldn't allow me to. I repeated this process many times until it finally allowed me to check in just 24 hours before the flight. The only two seats left with them were 38J and 38K. I contacted Garuda customer services by phone, and they said "Theres nothing we can do" or "maybe you did something wrong". They suggested that I get to the airport early, and at the check in desk, ask for a seat reassignment. I arrived at Terminal 3 Heathrow early, only to be met with chaos and mayhem. After a long wait, I was told that there are no other seats to be moved to. We checked our suitcases in and was told to carry our own suitcases back out the door to a cordoned off area where they were holding the luggage. Everything was fine until literally 5 minutes from boarding the plane when an announcement was made that no suitcases will be on the flight except Business and First class. I spoke to the Garuda lady and told her that my wedding was in 2 days time and she understood my situation and wold make my cases a priority. Next ensued a 13+ hour flight with no sleep because of the awful seats. When we got to Jakarta, we completed a Missing Baggage Claim form, and yet again I told them "Wedding in 2 days, please mark very urgent". They did mark as urgent, but this made no difference. Despite numerous phone calls to the Garuda, I wasn't reunited with my luggage until the 5th day of my trip. When I did manage to speak to them, they were totally unhelpful.

✅ Verified Review | Surabaya to Jakarta. Check in was a breeze. It was a late night flight so it was quiet and not many passangers. The IFE was rather slow and unresponsive. Great variety of beverages served on the flight. FA were very helpful to provide blankets and toys for children. Unfortuntely, they only give bread on this night flight although it was dinner time.

✅ Verified Review | I have flown with Garuda for a few years and I feel it has never let me down. I was caught in traffic jam on the way to the airport and I arrived half an hour before the flight from Jakarta to Singapore was scheduled to depart. The ground staff quickly assisted me in boarding and I was on the plane in no time. The plane was clean and modern. The food was delicious. A large variety of beverages was served, including wine. The IFE was good although a bit outdated. FA's were very friendly, professional and helpful.

✅ Verified Review | Manado to Denpasar Bali, the staff at Manado Airport were fantastic, super friendly and helpful. The boarding of the flight was orderly and the business class seat is wide and comfortable. A very nice selection of drinks but what surprised me was the flight was an early morning flight 8.05am but the meals on the 2 hour flight was lunch - very tasty but unappropriate for the time. Each seat had an entertainment system and the cabin staff were very attentive and friendly. Garuda is quickly becoming a major player again.