Garuda Indonesia

✅ Verified Review | Banjarmasin to Jakarta on Garuda Indonesia. New aircraft with AVOD IFE, but seat pitch is more tight than old aircraft. Food taste is average. There is less new movies selection. Banjarmasin tickecting office staff have to be more hospitable to the customer.

✅ Verified Review | Was overall happy with flights to Melbourne from London Heathrow via Jakarta. The food was good, I like spicy curry options, however plain food was also an option. First flight was London was to Jakarta - my step son left his iPad and iPhone on the plane we left and only realised when we were in the transfer lounge. I made my way back through customs, difficult to say least understandable! I met the cabin staff coming off the flight and explained what had happened. They told me they handed them into lost and found. A massive thank you for their honesty.

✅ Verified Review | London Heathrow to Depensar via Jakarta with Garuda Indonesia. Best airline I have flown with. They provided blankets, pilliows, socks, eye mask, ear plugs, headphones and toothbrush. Great choice of films and entertainment on board. Staff were lovely and friendly. Had 3 meals there and back and snacks. A few more choices would be good as we had chicken and rice for dinner and breakfast, and on the way back the omelette meals were cold. Staff were great and brought us drinks when we asked.

✅ Verified Review | London Heathrow to Jakarta. Garuda are the only carrier to offer a non-stop service on this route and the scheduled journey time is 13 hours and 50 minutes - the longest non-stop flight I've done. The cabin was very pleasant, with a warm and homely feel to it. The crew were very welcoming and pre-departure drinks were offered. Shortly after take-off, the crew took orders for dinner and the food was excellent - the best airline meal that I have had. As other reviews have noted, all business class seats have direct access to the aisle, which is fantastic. The seats were very comfortable and the blanket was almost like a duvet - very impressive. This ensured a comfortable sleep. The cabin crew remained friendly throughout the long flight and nothing was too much trouble for them. It was a real pleasure to travel on this airline and I would definitely opt for Garuda when travelling this route in the future. The only anomaly is that Garuda don't offer a non-stop service from Jakarta to London. Flights touch down in Singapore for a fuelling stop or there is the option to transit in Amsterdam. Hopefully this will be addressed in the future. Overall, this was an excellent flying experience at a competitive price. The only reason I have not given 10 out of 10 is for lounge experience at Heathrow - this was overcroaded and in desperate need of refurbishment.

✅ Verified Review | Denpasar to Kupang. Both ground staff and crew were kind, friendly and nice. The boarding process was quick and efficient. The flight departed slightly late but arrived 10 minutes ahead of time. The seat was comfortable and IFE was responsive and had a lot of contents and options. I had only a slight disappointment with the food and the candy. There was no options for both candy and food, in other words, there is only one type of food and candy. Maybe it was because the flight was only 1 hour 55 minutes. Overall, I was happy with the service throughout the flight and it was a pleasant journey with Garuda Indonesia.

Jakarta to Depasar. My second time flying with Garuda Indonesia and my first time on a domestic route. Of course, the best compared to any other airlines in the country as GA is the one and only full service airline. My flight from CGK was little bit late but arrived at DPS ahead of schedule. During the flight, the weather was not so good, but the pilot really did well so that the turbulence didn't hit us many times. However, I didn't really like the meals. I ordered Lasagna. The tastes was so so but verall, it was a really good experience.

✅ Verified Review | Surabaya to Jakarta. The flight attendants are very friendly. Stepping onboard, the FA assisted me to my seat at 11A. Then I was offered a glass of juice and hot towel. They offered newspaper and magazines. Before take-off, a FA came to me to discuss about dinner. Take-off on time. Good food was quickly served. Great dinner and great watching in IFE. Business class product from GA is very outstanding and I could not find any mistake from the service.

✅ Verified Review | The first time I fly Garuda Indonesia, from Denpasar Bali to Hong Kong A330, economy. I had no expectations and that perhaps helped to be impressed for a better airline that I thought it could be. New plane, big individual IFE screens, good catering, friendly service. A lot better than other airlines business class.

✅ Verified Review | Medan to Jakarta, an evening flight, and the plane was neat and equipped with Boeing Sky Interior, which is nice. The inflight Entertainment system worked well, except for the maps that shows my journey's information. It was stuck from previous flight. The meal was good, I have no complaints. The flight attendant was very friendly and helpful. Overall, it was a pleasant journey.

✅ Verified Review | Due to my job I travel a lot from Jakarta to Jeddah with Garuda Indonesia in a mix between economy and business class. Overall happy with the service during check in, boarding and arrival process. I have to give 2 thumbs up for the flight attendants, it's a world class service, genuine smile and the way they treat you is excellent. Food is normal, seat are great. One thing to be improve is the inflight entertainment, not so much a choice and when you travel a lot like me, you just lost the appetite to watch any movies and just sleep. As an alternative, you can buy the WiFi service which is great, (but expensive).