"a pleasure to fly with Garuda Indonesia"
7 reviews H Jackson (Indonesia)
✅ Verified Review | Kupang to Jakarta GA457 with Bombardier CRJ1000. The check in and boarding process was smooth and the ground staff were friendly. The flight departed and arrived on time. My seat was upgraded to business class and I am happy about that as the legroom and seat was more comfortable despite it remained as economy class service. The food for 3 hour flight was delicious. Cabin crew were attentive and friendly. Overall, it was a pleasure to fly with Garuda Indonesia.
Aircraft | Bombardier CRJ1000 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | KOE to CGK |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"fly with Garuda in the future"
7 reviews T Peck (Indonesia)
✅ Verified Review | Jakarta to Kupang via Surabaya. Ground Staff and cabin crew were friendly and efficient. The seat was comfortable and the food and dessert was delicious. The inflight entertainment was not as responsive mainly due to older aircraft. The selection of movie was enough for almost 4 hour flight. Overall, I will fly with Garuda in the future.
Aircraft | B737-800NG |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | CGK to KOE via SUB |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"fantastic service from Garuda"
104 reviews Hay Lep (Australia)
✅ Verified Review | Sydney to Denpasar Bali and a fantastic service from Garuda. The Business Cabin was so welcoming by the crew, food was delicious and Garuda holds such a high standard and care factor for Customers. I will always recommend this airline to anyone travelling overseas.
Aircraft | A330-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Sydney to Bali |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"fly with them again"
T Damilya (Indonesia)
✅ Verified Review | This is my 3rd flight this year, and the best compare to my last 2 flights with another airline. My flight was from Jakarta to Bangkok. The flight was delayed due to the traffic at Jakarta but we landed as scheduled (13.10), the flight was really smooth, great food and beverages, the service great. The cabin crew was very warm, nice, and helpful. Absolutely fly with them again in the future.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | CGK to BKK |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"was a very pleasant journey"
M Faleh (Malaysia)
✅ Verified Review | Jakarta to Kuala Lumpur. We were informed there would be a 30 min delay when we entered the boarding gate. Were given complimentary snack & drink to compensate for the delay. Due to airport renovation, our aircraft was parked really far from the gate ands we were transported there by bus. Plane interior was nice. Small pillows were provided with every economy seat (I thought they were only available for business class). Inflight entertainment selection were pretty decent. For the meal, we had chicken with red velvet cake as dessert. FA's were very attentive and professional. Slept after the meal until landing time. Other than the delay, it was a very pleasant journey.
Aircraft | Boeing 737-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Jakarta to Kuala Lumpur |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"the flight was pleasant"
19 reviews William Lay (Singapore)
✅ Verified Review | Kupang to Singapore via Bali and Tambolaka. From Kupang to Bali, my flights were delayed by 1 hour due to late arrival aircraft from Jakarta and some other administrative issues, we were only informed after we are on board the aircraft. The cabin crews and ground staff were friendly and efficient. The seat was comfortable and there was enough space. The food was delicious and enough for the two hour flight. Overall, the flight was pleasant except for the delay. For the Bali to Singapore sector the flight departed and arrived on time. The seat was comfortable and a lot of space as I sat on the first row of economy class. The IFE has a lot of content and was also responsive. The food was delicious and nice.
Aircraft | CRJ1000 / Boeing 737-800NG |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | KOE to SIN via DPS / TMC |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"amazing food for 1 hour flight"
S Pramadah (United States)
✅ Verified Review | Afternoon flight from Medan to Singapore. Check in crew were friendly and efficient she even helped me with suggestion dealing with my overweight luggage. However I was not happy that we had to be bussed to the aircraft. Although flight attendants were professional, their sincerity didn't live up to their reputation. I can feel when one perform one's job from the heart. Amazing food for 1 hour flight. Definitely knock out all US airlines. Great deal can believe their price for a full service airlines. Can't wait to fly with them once they start flying from US to Jakarta.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | KNO to SIN |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"great service with a smile"
26 reviews R Adriansyah (United States)
✅ Verified Review | CGK-PKU, GA 170 using B738 registration PK-GME. Haven't used Garuda for almost a decade, heard that they made great progress, was looking forward to prove it and was not disappointed. Checked-in online and drop off bag at new Terminal 3 Cengkareng-Jakarta. At this moment Terminal 3 was exclusively used for Garuda domestic flights, it was huge and airy, with nice features and lots of open space but can do with more informative signage such as required time to get to a certain gate by foot. The aircraft was parked away on a stand and we have to be bused from the terminal building. It was very inconvenient, considering there were so many gates/airbridges we saw that were vacant, and also the fact that the bus trip creating delay for the flight since last busload of passengers had to wait for passing aircrafts before it was able to cross the tarmac! The flight left almost an hour late because of this boarding process and arrived 30 minutes later than scheduled. However the service throughout the flight made up to the issue. We were greeted warmly when we enter the plane by FAs, candies were distributed while waiting for the remaining passengers, and there was announcement from the flight deck about the reasons why the flight was delayed. Flight deck also informed on the expected arrival time and weather conditions in Pekanbaru before we start the descent. The seats have large seat pitch and tons of legroom, perhaps up to 32-33 inches between seats. There is seatback personal touchscreen entertainment system with adequate selection of movies, music and TV series, enough to keep entertained for short flights up to 3-4 hours. For this short flight (1 hour 10 minutes) there was full service hot breakfast and drinks. The FAs were really polite, courteous and helpful, and they give great service with a smile. They were very personable. When I got on board, I asked if they have a certain type of merchandise (an airplane model). They told me they would look for it, and they promptly helped me with the purchase right after breakfast service without being asked twice. Restrooms were clean and were kept clean throughout the flight. Kudos to Garuda for being able to get it right, and to their people for giving a warm personable service to their passengers.
Aircraft | Boeing 737-800 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | CGK to PKU |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"has improved their service"
D Wayana (Malaysia)
✅ Verified Review | Jakarta to Kuala Lumpur. We departed a bit late due to traffic while lining up for take off. Before take off we were served a welcome drink by the cabin crew. There was inflight entertainment with a selection of movies, music, and TV shows, although there aren't any movies which are to my taste. During the meal service, I ordered "nasi ayam" - chicken rice. The meal was delicious as well as the starters and desert. The starter was fruits, and dessert was a banana cake. I was able to recline the seat at satisfactory angle. I was impressed at how Garuda has improved their service; this was my first flight in six years. I would fly Garuda again.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | CGK to KUL |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"very poor communication"
M Irvin (United Kingdom)
✅ Verified Review |
Flew Garuda Indonesia from London to Singapore via Jakarta. Comfortable economy class cabin, OK entertainment. Main issue was the over optimistic transfer time at Jakarta resulting in our transfer flight being delayed and bags missing their flight. Very poor communication as to where our bags were and waiting for hours for the bags to arrive at Singapore.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | LHR to SIN via CGK |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |