Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 918 reviews
8/10
5 star Skytrax Rating
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8/10

"fantastic cabin crew"

(Indonesia)

Verified Review | I flew with Garuda Indonesia from Medan to Jakarta via Palembang. It was short domestic route. The first flight (Medan - Palembang) was a bit late without any confirmation. Take-off was scheduled at 7 a.m. but not called for boarding until 7:20am. I enjoyed the flight although I didn't get a plane with inflight entertainment. Fantastic cabin crew, delicious food and many choices for drinks, enough space between the seats, so comfortable enough. The second flight (Palembang - Jakarta), once again delayed about 20 minutes. A bigger plane but still didn't get inflight entertainment. Overall, I would fly again with Garuda Indonesia.
AircraftCRJ1000 / Boeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMedan to Jakarta via Palembang
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"outstanding cabin crew"

(United Kingdom)

Verified Review | Garuda Indonesia have a great meet and greet service at Amsterdam and again in Jakarta upon arrival. The onboard service is outstanding with the cabin crew there to make your journey really exceptional that you want to keep coming back. The layout of First Class on Garuda's B777-300ER is much the same as other airlines that have suites, however, Garuda have gone that extra mile to ensure that you feel at home
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteAmsterdam to Jakarta
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"impressed with all aspects of the in-flight experience"

(United Kingdom)

Verified Review | We flew Garuda Indonesia, economy class, to and from Melbourne from UK in Jan/Feb 2017. We were impressed with all aspects of the in-flight experience. We were provided with all the necessary extras for a comfortable long haul flight (blankets, pillow, socks etc), the in-flight entertainment was good, the food and beverages were varied and the service from the cabin crew staff was superb. We had two short transfers on the way out and Garuda staff helped us negotiate our way around strange airports. The one hitch we had was that our luggage did not make it onto the last plane (due to late arrival shortening the transfer slot) but this was sorted out efficiently on arrival. We were looking for a cheaper flight and felt we got really good value for money from Garuda.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMEL to LHR
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"service onboard is amazing "

(Australia)

Verified Review | Denpasar Bali to Sydney in business class. Overall, the flight was great but one major thing to improve is the communication between crew and ground staff. I didn't board the aircraft until after the departure time. Delays should be communicated to customers, no matter how short it is. The flight itself landed after 8:15am in Sydney, and the service onboard is amazing as always.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDenpasar Bali to Sydney
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cabin crew wonderful"

(Indonesia)

Verified Review | Jakarta to Surabaya. This is the first time I fly with Garuda business class, and the service from check in until baggage arrival was great. The Business cabin was full but cabin crew wonderful and they not seem in a rush when serving the passengger. They gave me a hot towel and welcome drink, and for the meal I could choose between rice with meat or noodles with chicken. I pick the rice one, and it was warm and delicious. The seat was clean, a big space, and the AVOD works normal.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJakarta to Surabaya
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"efficient and friendly"

(Indonesia)

Verified Review | Surabaya to Kupang. The flight departed and arrived on time. The ground staff and cabin crew were efficient and friendly. The seat was comfortable with plenty of legroom. The food was delicious and the IFE has a lot of contents for the 2 hour flight. Overall, I am satisfied flying with Garuda Indonesia.
AircraftBoeing 737-800NG
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSUB to KOE
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"stewardess smile and seem to be nice"

(Indonesia)

Verified Review | A 3hr 30mins flight from Jakarta to Bangkok return, the airplane is normal Boeing 737 plane, I was expecting a big plane. To get to the plane we need to use the bus as the plane seems to be on a different terminal. My seat earphone was not working, can't plug it in. Both of my flight is delayed by 30 minutes. I was given a sealed plastic cup of orange juice while I was expecting a choice of drink poured to me. The food is nice and the stewardess also smile and seem to be nice.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJakarta to Bangkok
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"a very pleasant experience"

(United Kingdom)

Verified Review | I flew with Garuda Indonesia from Jakarta to Amsterdam via Singapore in First Class, and I can honestly say that from car pick up at home, check-in and onboard services this was a very pleasant experience. The cabin crew and really very happy to have you onboard and nothing is any bother to them. Great service.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeFirst Class
RouteJakarta to Amsterdam via Singapore
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"a pleasure to fly with Garuda Indonesia"

(Indonesia)

Verified Review | Kupang to Jakarta GA457 with Bombardier CRJ1000. The check in and boarding process was smooth and the ground staff were friendly. The flight departed and arrived on time. My seat was upgraded to business class and I am happy about that as the legroom and seat was more comfortable despite it remained as economy class service. The food for 3 hour flight was delicious. Cabin crew were attentive and friendly. Overall, it was a pleasure to fly with Garuda Indonesia.
AircraftBombardier CRJ1000
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKOE to CGK
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"fly with Garuda in the future"

(Indonesia)

Verified Review | Jakarta to Kupang via Surabaya. Ground Staff and cabin crew were friendly and efficient. The seat was comfortable and the food and dessert was delicious. The inflight entertainment was not as responsive mainly due to older aircraft. The selection of movie was enough for almost 4 hour flight. Overall, I will fly with Garuda in the future.
AircraftB737-800NG
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCGK to KOE via SUB
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes