"fantastic cabin crew"
4 reviews W Allen (Indonesia)
✅ Verified Review | I flew with Garuda Indonesia from Medan to Jakarta via Palembang. It was short domestic route. The first flight (Medan - Palembang) was a bit late without any confirmation. Take-off was scheduled at 7 a.m. but not called for boarding until 7:20am. I enjoyed the flight although I didn't get a plane with inflight entertainment. Fantastic cabin crew, delicious food and many choices for drinks, enough space between the seats, so comfortable enough. The second flight (Palembang - Jakarta), once again delayed about 20 minutes. A bigger plane but still didn't get inflight entertainment. Overall, I would fly again with Garuda Indonesia.
Aircraft | CRJ1000 / Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Medan to Jakarta via Palembang |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"outstanding cabin crew"
171 reviews Jonathan Rodden (United Kingdom)
✅ Verified Review | Garuda Indonesia have a great meet and greet service at Amsterdam and again in Jakarta upon arrival. The onboard service is outstanding with the cabin crew there to make your journey really exceptional that you want to keep coming back. The layout of First Class on Garuda's B777-300ER is much the same as other airlines that have suites, however, Garuda have gone that extra mile to ensure that you feel at home
Aircraft | Boeing 777-300ER |
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | Amsterdam to Jakarta |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"impressed with all aspects of the in-flight experience"
Miles Hapgood (United Kingdom)
✅ Verified Review | We flew Garuda Indonesia, economy class, to and from Melbourne from UK in Jan/Feb 2017. We were impressed with all aspects of the in-flight experience. We were provided with all the necessary extras for a comfortable long haul flight (blankets, pillow, socks etc), the in-flight entertainment was good, the food and beverages were varied and the service from the cabin crew staff was superb. We had two short transfers on the way out and Garuda staff helped us negotiate our way around strange airports. The one hitch we had was that our luggage did not make it onto the last plane (due to late arrival shortening the transfer slot) but this was sorted out efficiently on arrival. We were looking for a cheaper flight and felt we got really good value for money from Garuda.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | MEL to LHR |
Date Flown | February 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"service onboard is amazing "
104 reviews M Lawson (Australia)
✅ Verified Review | Denpasar Bali to Sydney in business class. Overall, the flight was great but one major thing to improve is the communication between crew and ground staff. I didn't board the aircraft until after the departure time. Delays should be communicated to customers, no matter how short it is. The flight itself landed after 8:15am in Sydney, and the service onboard is amazing as always.
Aircraft | A330-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Denpasar Bali to Sydney |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"cabin crew wonderful"
M Fahima (Indonesia)
✅ Verified Review | Jakarta to Surabaya. This is the first time I fly with Garuda business class, and the service from check in until baggage arrival was great. The Business cabin was full but cabin crew wonderful and they not seem in a rush when serving the passengger. They gave me a hot towel and welcome drink, and for the meal I could choose between rice with meat or noodles with chicken. I pick the rice one, and it was warm and delicious. The seat was clean, a big space, and the AVOD works normal.
Aircraft | A330-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Jakarta to Surabaya |
Date Flown | February 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"efficient and friendly"
7 reviews T Peck (Indonesia)
✅ Verified Review | Surabaya to Kupang. The flight departed and arrived on time. The ground staff and cabin crew were efficient and friendly. The seat was comfortable with plenty of legroom. The food was delicious and the IFE has a lot of contents for the 2 hour flight. Overall, I am satisfied flying with Garuda Indonesia.
Aircraft | Boeing 737-800NG |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | SUB to KOE |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"stewardess smile and seem to be nice"
E Naryvatoho (Indonesia)
✅ Verified Review | A 3hr 30mins flight from Jakarta to Bangkok return, the airplane is normal Boeing 737 plane, I was expecting a big plane. To get to the plane we need to use the bus as the plane seems to be on a different terminal. My seat earphone was not working, can't plug it in. Both of my flight is delayed by 30 minutes. I was given a sealed plastic cup of orange juice while I was expecting a choice of drink poured to me. The food is nice and the stewardess also smile and seem to be nice.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Jakarta to Bangkok |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"a very pleasant experience"
171 reviews Jonathan Rodden (United Kingdom)
✅ Verified Review | I flew with Garuda Indonesia from Jakarta to Amsterdam via Singapore in First Class, and I can honestly say that from car pick up at home, check-in and onboard services this was a very pleasant experience. The cabin crew and really very happy to have you onboard and nothing is any bother to them. Great service.
Aircraft | Boeing 777 |
Type Of Traveller | Business |
Seat Type | First Class |
Route | Jakarta to Amsterdam via Singapore |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"a pleasure to fly with Garuda Indonesia"
7 reviews H Jackson (Indonesia)
✅ Verified Review | Kupang to Jakarta GA457 with Bombardier CRJ1000. The check in and boarding process was smooth and the ground staff were friendly. The flight departed and arrived on time. My seat was upgraded to business class and I am happy about that as the legroom and seat was more comfortable despite it remained as economy class service. The food for 3 hour flight was delicious. Cabin crew were attentive and friendly. Overall, it was a pleasure to fly with Garuda Indonesia.
Aircraft | Bombardier CRJ1000 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | KOE to CGK |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"fly with Garuda in the future"
7 reviews T Peck (Indonesia)
✅ Verified Review | Jakarta to Kupang via Surabaya. Ground Staff and cabin crew were friendly and efficient. The seat was comfortable and the food and dessert was delicious. The inflight entertainment was not as responsive mainly due to older aircraft. The selection of movie was enough for almost 4 hour flight. Overall, I will fly with Garuda in the future.
Aircraft | B737-800NG |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | CGK to KOE via SUB |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |