Garuda Indonesia

✅ Verified Review | Yogyakarta to Jakarta. I had my ticket checked online and only had to report then drop my baggage at the airport. Check-in staff were polite and there was no queuing. Flew on their older aircraft (no personal screen) instead there was some overhead screen. Newspapers and complimentary candies were provided during entry at the galleys. Aircraft cabin was clean and kept in good condition. The flight took off ahead of schedule. A snack box was provided for each passengers containing a pack of mix nuts, one small cup of water, wet wipes and sweet bread. Later a selection of hot and cold drinks were offered. Snack service was swift with FAs being very polite and professional. Flight landed a few minutes ahead of schedule, passengers was told that the aircraft would be parked at a remote stand and busses were waiting to transport us to the arrival gate.

✅ Verified Review | Denpasar to Jakarta. Time was good, no delay at all. Boeing 737-800 seems old but facility inside seems okay. The food is good for short-haul flight. Another good hospitality from Indonesian Cabin Crew. It's perfect Asian style, humble and full of smile! I thought it's the best option for Indonesia inter-city flight.

✅ Verified Review | I just had the most inspiring journey with Garuda Indonesia on the way back home to Bali from Osaka. All the flight was normal until the meal service. The cabin crew ran out of options during the meal service. The options were japanese chicken rice and the other one was fish with rice, yet only the fish left. The crew showed me the fish rice, which personally I must say very not appetizing. Then, he took initiative to try to find me the Japanese chicken rice, which was completely finished on board. Finally, he went to the galley, and offered the crew meal, which was chicken with indonesian yellow rice. I agreed to take this. I was amazed by the crew's action to go beyond my expectations. I must be very honest and say that the crew meal tasted much better.

✅ Verified Review | Flew with Garuda from Singapore to Indonesia. This is the earliest flight with Garuda from Singapore. Boarding process was smooth even though the aircraft was parked at a remote area. Onboard, service was excellent as usual: flight attendants were jovial and courteous, helping the elderly and families with children. Food was standard but OK, entertainment on board was good - quite updated. Obviously will travel with them again!

✅ Verified Review | Flew Garuda Indonesia from Jakarta - Singapore - London Heathrow, everything went smoothly. FAs were attentive and knowledgeable, IFE worked well but there is room for improvement such as adding front/rear camera and adding some more variations on the dishes served. Seat only recline to the back, not the most comfortable for a long-haul fight. Ample room for an economy, did not feel cramped at all. London Heathrow - Jakarta went smoothly as well, flight wasn't full but the catering was arguably underseasoned compared to the previous flight.

✅ Verified Review | I flew Amsterdam to Jakarta with my daughter on March 29th, 2017. It was another extremely pleasant experience with Garuda Indonesia in First Class all the way from check-in through to boarding the plane. The Cabin service was exceptional, The cabin crew were very well organized and could not do enough to help and like our inbound flight from Jakarta to Amsterdam they again went out of their way to help and assist my 9 year old daughter. Free WIFI was available from just after take off until 15 minutes prior to landing in Jakarta and connection quality was very good. Food served was great. Ground Staff at Amsterdam and Jakarta Airports were also very helpful. Furthermore I am really impressed by the Garuda ground service in Jakarta on arrival as they help process immigration and baggage is delivered very quickly.

✅ Verified Review | Jakarta to London. The flight with Garuda Indonesia was very pleasant and comfortable. The flight attendant have sincere smile and service, and provide service with great quality and speed. The seats are comfortable, and in economy class the seats are spacious enough to sleep comfortably. The legroom is good. The toilet is clean. The food and beverage is satisfactory but food taste is not very good.The snack areas and the snack bars are quite lacking though, because they ran out so fast and they only got some nuts. But during the flight the FAs will hand out some snacks too that are unavailable on the snack area. In-flight entertainment is quite good, though I think their movie list should be expanded. Ground service is good, and quite accommodating on requests. .

✅ Verified Review | Flew with Garuda from Singapore to Bali twice and I was happy with their service. Third time was not. Choice of food ran out before reaching our turn. No beer served. The seat was cramped. The food served was terrible and my kids could not finish despite being hungry. Slow in serving food. Only one flight attendant serving food in our section and she was slow. Normally they work in a pair. Mobile app for online check-in was disappointing. Cannot select seat, cannot make meal request. When I called local airline office, I was told my ticket is limited and not allowed to make requests. This was not make known to me when I booked. Overall, it was a lousy experience and that's the last time I fly with Garuda.

✅ Verified Review | First flight to London from Jakarta with Garuda Indonesia. Seating space in economy was pleasant, leg room was about right for me and I am 5'11" tall. Food was fine and flight attendants were friendly and helpful. Inflight entertainment - entertaining. Cleanliness was ok.

✅ Verified Review | Garuda Indonesia has the worst ground loading system. We started at T2 and they bused us to T3 - dragging our carry-on up and down 6 sets of stairs. Once onboard the flight wasn't horrible. How many years is it going to take them to organize a system of loading people in a tunnel?