Garuda Indonesia

✅ Verified Review | Jakarta to Surabaya. This is my first time using T3 at Jakarta Airport. The airport is impressive compared to the old one but there is a design flaw which is letting too much light so at day time it is very hot inside. After the delay, we were boarded on buses to the plane, which was odd because there are a lot of empty skybridges to be seen. The flight was delayed but Garuda provides food and drinks to compensate. The plane then taxis for 40 minutes, which was annoying but the crew apologized. After take off, meals were served and I am pleased that my special meal request was honored. Landing in Surabaya was smooth.

✅ Verified Review | Singapore to Denpasar on Boeing 737. On my flight on 31 May, the flight was almost full. Shortly after takeoff, flight attendants came around for the lunch service. My choice was the curry chicken rice which tasted pretty good - not too spicy and marinated to just the right texture. The IFE system was a limited in its selection of movies and music. But for a 2-hour flight, it didn't matter to me. Overall, Garuda offers a reasonably good product for a reasonable price.

✅ Verified Review | It was my second flight on Business Class with Garuda Indonesia and this was a most tense experience because I booked my ticket from Jakarta to Semarang 4 hours before my flight time. The customer service staff helped me quickly find my flight and book it. At the Premium check in for Business Class, Garuda had a very helpful staff. After check in and passing the security, I visited the lounge which had a great selection of food and drink and a relaxing foot massage. I used Sky Priority for boarding so I didn't have to queue. Onboard, the flight attendant offered me a welcome drink and a hot towel. Then after the plane took off, the FA served the inflight meal which was Opor Ayam (Chicken with Indonesian Curry seasoning) followed by selection of fruits and drinks (orange / apple juice, tea, coffee or milk). I was not interested in the AVOD because it was only a 54 minute flight. Business Class pax had priority to disembark first, after reaching the terminal building baggage handling staff collected my baggage as part of the premium arrival service. Overall, Garuda Indonesia still my favourite airline because they have very helpful staff and serve me professionaly.

✅ Verified Review | Flew with Garuda from Jakarta to Singapore on May 10th, 2017. Onboard service was excellent as usual: flight attendants were courteous and attentive. Afternoon food was good with a selection to choose from. We arrived in Singapore on schedule. Will travel with Garuda again!

✅ Verified Review | Jakarta to Pangkal Pinang return. Both flights are awesome. I never had a bad experience with Garuda Indonesia. To be honest, their economy class is already awesome, but if you have extra money, try the business class.

✅ Verified Review | Flew Amsterdam - Jakarta on May 22nd, 2017 with Garuda Indonesia. The pre-boarding and onboard services were outstanding. The cabin crew genuinely make you feel welcome and cannot do enough to help. Food quality and selection was very good and was served whenever I wanted. Upon arrival in Jakarta I was met by the First Class Arrival Team who escorted me through immigration and baggage process and I was the car within 20 minutes of arrival in Jakarta. Overall great service.

✅ Verified Review | Jakarta to Kuala Lumpur. Garuda is always good as usual. Cabin crew were nice and polite. Cabin and toilet were clean. I am just a bit surprised that Garuda does not any longer offer candies. They have done it since I was small. Although I often see people take it and just put them in their bags but it has been part of the service since long time and it is part of unique Garuda service. AVOD was good. Take off and Landing were always good. Food portion was a little small although they were nice. What I can suggest to Garuda being 5 star airlines are that 1. Provide back those candies, 2. Possiblly give us hot towel for international routes after take off, 3. orange juice offer before take off (you used to to that but I dk if you still do it to over 4 hour services), 4. Please offer fresh pudding instead of wong coco kind of pudding got from supermarket.

✅ Verified Review | Went on CGK-SUB and BWX-CGK via SUB last December with Garuda Indonesia. The first leg was on a standard 737. Seat pitch was mediocre at best, seat comfort unremarkable. IFE was of the newer, more responsive interface. Unfortunately, plane was hot, and we were served snacks for the 80 minute sector. However, the snacks were tasty. The second flight was on an ATR72 from BWX to SUB on GA7305. This sector was delayed by an hour, but compensation was more than enough - two discount vouchers. Although this was a short 30-minute hop, the legroom, snacks and crew were all great. Flight was perfectly smooth although we passed through thick clouds. Finally was GA323, SUB-CGK onboard an ancient 747. We were seated on the upper deck, and this gave a sense of tranquility and peace as there were very few other people. Despite the age, the 747 was amazingly comfortable, with cold cabins and calming ambient lighting. Seat pitch was well above average. Crew were very professional, courteous and friendly. This was a great throwback to the 1990's and did not disappoint at all, despite the lack of a proper IFE. One of the best flights of my life thus far, despite the turbulence. Too bad the 747s have been retired now. Overall it was a really enjoyable experience on Garuda, except for the rather mediocre first sector of the trip. Would definitely recommend this airline.

✅ Verified Review | Jakarta to Osaka via Denpasar. The service from cabin crew was very excellent. The food was yummy but the in flight entertainment was very boring. When in Osaka the ground service is very nice. But overall I would fly again using this airline. I highly recommend this airline.

❎ Unverified | Jakarta to Denpasar Bali. It is always a pleasure to give feedback to any service that stands out in the service they give. Recently booked return Jakarta to Denpasar Bali, Booked economy and applied for the bid to upgrade. Very easy process and both were accepted to business class. Lounges good, although flying domestic no booze in the lounges and only beer served onboard so this loses a star for this. Overall all staff on the ground and in the air were professionals, polite, very smiley, engaging and went out of their way to make you feel at home. Seats are large business class seats and it must be only European carriers that provide these ridiculous Y class seats with no room in business with a seat kept free in-between. BA is worst of all in my view. All flights on time, bags out in minutes.. They well deserve their rating for making travel to easy.