✅ Verified Review
| This direct London to Jakarta service has only been operating for about 5 weeks and I was keen to try it. Check in at LHR was fast and easy. Garuda is based at T3 and uses the No 1 lounge which is just okay, but Garuda passengers are entitled to a free glass of champagne. Boarding was on time but a bit chaotic - everyone was called at the same time and we had push past the long economy queue. The smaller front business class cabin is lovely with plenty of space. I was in 6K which is a single window seat just behind first class. Lots of space and privacy. The food was outstanding on this flight, restaurant quality - there appeared to be 2 chefs on board and they were doing a great job. Eggs freshly made to order for breakfast. The service was very efficient and polite although there was no real attempt at personalisation which was surprising given that the cabin was only half full. The lie-flat bed is comfortable for sleeping. We arrived in Jakarta on time. However, neither the fast track immigration nor the fast track baggage delivery service worked particularly well - bags for Y class passengers were coming off the main carousel before my cases were delivered to the premium baggage desk. They need to look at this. Overall, however, it's a very impressive service and definitely superior to the outbound flight on Malaysian I had 10 days before this flight.