Frontier Airlines

✅ Trip Verified | The back of their seats are metal. Tray table is a metal flap. Feels like prison. The absolute worst. I flew standby all through college. And this was a worse experience than those anxiety full memories. The experience was the worst experience before arriving to the airport. When I checked in they made me pay to pick a economy seat and to place my carry on in an overhead bin. TALKING ABOUT SCAM! Plane got delayed 4 times we where suppose to land at 9pm did not land until 2pm. The Uber to the hotel was expensive.

✅ Trip Verified | This airline cancelled my flight with no explanation at all. The weather was fine so it was not that. The crew only told us that they were not being given any information (probably true). They all looked like they had delivered this kind of unbelievable disappointed 1,000 times. I had a Sunday afternoon flight from PHX to ATL at 2:15pm on 10/23/22. The soonest they could rebook me was the Tuesday redeye that landed on Wednesday morning. Waiting 2 1/2 days was unacceptable. They only offered to cover 1 night of hotel so that made it even more ridiculous. I tried to call their customer support line and the recording said it would be 1 to 2 hours before anyone could help me. Their online customer support chat feature had a couple auto responses for me. When it came time for an actual person to show up there was no one there. I eventually gave up, which I am sure is what they wanted. This airline is seeking to establish new all time lows for atrocious customer service.

Not Verified | To the ridiculous baggage rules to the ridiculous delays, you'd be better driving to your destination than flying frontier. From the fact that I had to be at the airport at 830 pm for our delayed departure at 2am, to the fact that every passenger has to fit their carryon in a small box. There is no way I'd ever voluntarily fly this airline again. They gave me a $100 dollar voucher to make up for the inconvenience.

Not Verified | Terrible I would give zero stars. Charged me $200 for bags that were under 45 pounds. Customer service was rude. They are money grabbers. With rude employees. Have your money. And even if the flight is cheap they get you with the bags and everything so overall paid $375 for a flight that is only 1 hour. Will NEVER EVER fly this airline again.

✅ Trip Verified | Warning do not fly Frontier. Worst experience. I'm aboard now sitting out a delay from MCO to LGA. On my way in was over hr delay from LGA to MCO. That's not the biggest of deals. The absurd baggage prices - 70.00 one way! At 40lbs max., 50.00+ extra for 41-50lbs. They literally checked everyone's personal bags to ensure they fit in sizing display! Upon boarding the woman working the aisles was extremely rude verbally and visually to a guest who had a hard time understanding. If I could give zero stars I would. Even if I was traveling with only a personal item it's still not worth the price in exchange for rudeness, disfunction and steady delays.

✅ Trip Verified | Our flight was canceled with no reason given. My husband received $50 vouchers for each of us which expire in January. Because we had to take extra vacation days from work to get home (thank goodness we weren't fired) we can afford a trip between now and January. I got a sorry excuse for an apology on Twitter, so I'm going to do all the reviews I can so others don't have to go through what we went through. Getting a flight back home took over 2 hours to work out the details. We received our cancelation notice on a Sunday. So we had to do it over chat since they have no one to answer calls 24/7 and offer assistance. We had to keep our rental car an extra day, which cost us money. We had to pay to get a hotel at between flights because of how we were able to arrange flights home. This cost US money. We had to pay for a cab to get us to our hotel because we arrived so late there wasn't a shuttle available. Cab driver took cash only and we have no receipt. So that was an unexpected travel cost. I had to pay for a bag in Denver that I purchased because of its exact dimensions, but for some reason it was too big in Denver. So that cost $$ 6.We had to pay for two extra days of parking at our home airport. and that was an expensive parking payment. With all of these expenses plus food for my family and I, we spent close to $400 just to get back home. Also, all of their flights get delayed because of how they hassle people about their bags at the the gate. All of our flights left and arrived late. This airline is worse than terrible.

Not Verified | Worst check-in customer service I have ever experienced in my life. The girl rolled her eyes like 5 times and said she was frustrated with us, when it was her fault for not explaining things correctly and having an attitude in the first place. We were charged 80 dollars for each carry on when the bags were clearly able to fit under the seats. I just cannot believe how rude she was.

✅ Trip Verified | We were flying from SFO to DEN. Astonishingly bad customer service and rude for absolutely no reason at all, these employees are poorly trained. The manager in the end didn't let about 10 passengers board on our flight for absolutely no reason, just because she feels powerful in her role. I was already past the hallway, just waiting for my partner and the employee kicked me back out to the gate exit. Some others were trying to pay for their oversized personal items and were denied to do so. Another passenger was refused to board the plane, even when his family of 4 were already on it, his family had to get off the plane because of course they weren't going to fly without the complete party. We all missed our flight and she didn't offer a reason as to why, I asked the other crew members what her name was, they stated she was the manager and that her name was confidential. In the end we lost not only our money, but our time as well. We had to book another same day flight via United Airlines. I've been trying to get my money back for the Frontier flight, but customer service 1800 says that their system shows that I did board the flight. Which also raises a myriad of questions about liability, security, customer service, and reliability of all the computerized tracking. Shouldn't it be important to know who's on the plane? What an unforgettable experience. I will ensure I do not travel with Frontier again. I should be entitled to compensation and the airline should take disciplinary action against flight attendants that are too heavy-handed. The law prohibits air carriers from denying a passenger traveling on a confirmed reservation permission to board, or involuntarily removing that passenger from the aircraft, once a passenger has checked in for the flight and had his/her ticket scanned.

✅ Trip Verified | This was my first time traveling with Frontier, and I must say this was the worst flight I have ever taken. From the frivolous additional baggage fees, to the fees for snacks & beverages; and more importantly this was the most uncomfortable flight I have taken. It felt like I was sitting on bricks & the seat was extremely tiny, no leg room at all (I'm only 5'4). I wouldn't take a Frontier flight again even if they were giving it for free.

✅ Trip Verified | Terrible customer service, can’t reach anyone one the phone. When you try to talk to a representative at the gate they are rude and very cooperative. Will never fly Frontier again. Their flights are cheap but you get what you pay for seats are very uncomfortable. Zero rating is what they deserve.