Frontier Airlines

✅ Trip Verified | Washington to Denver. Very aggressive and rude staff, they were having fights with everyone boarding the plan with carry-on, they didn't have any customer service attitude. Made me pay $99 for my carry-on and they didn't even check it in. I took it with me to the flight but still had to pay. Total rip-off.

Not Verified | When we showed up at the airport, the line was wrapped around the corner and the airport was understaffed and slow paced. By the time we got up to the front the woman would not let us on our flight. Even though we were there early. I was very disappointed. We then waited on a line for customer service for about 25-30 minutes to be told that the next flight we could get on was 9:50 P.M. the next day. They were also not confident in the fact that they could request a refund for us. She also kept rolling her eyes at us. I asked to speak to a manager and the woman was very disrespectful and refused to bring one for us to speak to. This is extremely unprofessional. The next day, when we showed up for the 9:50 P.M. flight we were told that we were not on the flight. They had to adjust this and get us back on the flight. All we were offered at the time was a credit toward another flight at your airline. We should have been offered a refund back on our original form of payment.

✅ Trip Verified | Frontier takes "budget airline" to a whole other LOW point. Horribly uncomfortable seats that have zero cushioning (except for premium seating that you will pay $80 for on top of your flight, bag, airport fees, etc. After being nickled and dimed for every little thing (an advertised $89 flight ended up costing $357 total because you have to pay for everything. I didn't even check a bag, just had my purse and a small carry-on) and then when you fly they try to enroll you in their "program" as well as their credit card offer. (listen carefully to the fine print as the flight stewards tell you all about it while you wait to de-plane). It's nauseating and very clearly set-up for them to win, not you. There are no in-flight comforts, none whatsoever, and it's really quite uncomfortable (I'm a small-ish woman). But the real horror was when my return flight was delayed, then we finally boarded only to sit on the plane for 2 hours while they tried to remedy a technical issue. We were finally permitted to de-plane and were told to hurry to another terminal to catch a new plane which didn't actually arrive at the gate for another 2 hours...and we couldn't board it because of technical issues. In total we waited in the airport/plane for a total of 10 hours before they announced the flight was just plain cancelled. Then we're told that if you want to be re-booked OR refunded (and not have to pay extra fees) you have to march down to the ticket counter at the main terminal and wait in line with the 250 other people you're supposed to be flying with and wait for their 4 attendants they have on duty to reschedule or refund you. (please don't expect a full refund, not happening!). By the time I got to an attendant I was told that they couldn't rebook me (and my two minor children) home for 5 days. Because they only had one seat available on this flight and one seat available on that flight. The people next to me in line (a couple) were being separated to fly home and sent all over the country to puzzle-piece their return flights. I was straight up told that unless I was willing to send my minor children on their own flights home, "m'am, I can only refund you, I can't get you and your children home unless you want to wait 5 days." Obviously I could not extend our vacation for 5 more days so I took a measly little partial refund and then had to go through the effort of finding us a flight home on another airline because that is not a service Frontier provides. They have no partner airlines or ability to help you book with someone else. You're on your own. I heard some awful stories from other weary Frontier travelers. People who keep being lured in by "cheap" prices, only to miss weddings, birthdays, reunions, funerals, dying relatives, etc. It's horrible, Don't ever fly with Frontier, Just don't. It's not worth whatever low price they try to get your attention with. Not by a long shot. P.S. We flew home the next day with Southwest. They were amazing. My new favorite airline.

Not Verified | Before and during the pandemic we knew it was a cheap airline but had a good route Fort Lauderdale to Trenton. It was cheap but that’s not why we flew. It was one of the few direct flights! Moving forward, they have zero customer service. Try and call, 2 hr wait time and no call back. Go to the airport early with a concern, forget about it, they are too busy to deal with you unless your concern is boarding that flight. It’s the only airline I fly that doesn’t apply my global entry number, my TWIC number or my TSA number. It’s a mystery to me!

✅ Trip Verified | My husband and I went from GRR to DEN with a connecting flight to SFO. We got off the plane at gate A44 which was the exact gate we were boarding the connecting flight from. From GRR to DEN our personal items passed inspection, even put them in the holder to make sure and an employee approved. When boarding our connecting flight (same exact plane, same seats) the boarding process was chaotic, aggressive and urgent. The employees were making every person measure their bags. They were hastily announcing that they were shutting the doors with no exceptions and making that announcement several times in a short period. The employees still had people lined up as they stiff armed them about bags and the kicker is when bags weren’t fitting they would deny entry and made them buy carry ons, while threatening to close the doors. Some of these bags would fit but the backpack straps would be hanging over the edge and they were still forced to pay, come on! As I was in line waiting (and panicking) there was a place to buy bags online, I desperately tried that and of course the link didn’t work. First my bag passed, then my husbands didn’t, we moved to the side to figure out what to do and I get forced to measure my bag again and it didn’t pass. Ultimately my husbands bag didn’t pass and we purchased a carry on. This is where I lost my wallet (my fault but the circumstances didn’t not help). The employees were just mean and many people were left embarrassed, I saw two women crying. In conclusion, I’d rather spend my money on a flight that doesn’t leave me and fellow passengers embarrassed.

Not Verified | I had a direct flight from Grand Rapids, MI to Fort Myers, FL scheduled on December 11, 2022. I was informed by Frontier via email that my flight had been changed. New flight Sun, 11 Dec 2022, F9 499, GRR-DEN, 07.35pm-08.43pm, F9 486, DEN-RSW, 7.41am-01.20pm. They now want me to fly to Denver with an overnight layover and fly to Fort Myers the next day. Seriously? The only option they provided was a refund or a similar flight the next day. I now have to book a new flight through another airline and pay 3 times as much because of the late notice they provided. This is ridiculous.

✅ Trip Verified | Upon waiting for the flight to arrive 2 1/2 hours late, when boarding the aircraft your employees did not use the microphone at all so no one could hear anything they were saying. Then in the middle of boarding your employee took it upon herself to close the door to the aircraft and stop the boarding while screaming at all the passengers that there wont be anyone boarding until everyone is sitting down. She almost caused a riot with the crowd. First off you don't talk to a crowd of over 100 people like they are children, 2nd there was no where to sit down due to the crowded airport! This was very disturbing behavior to many many passengers as well as myself and should be addressed in a serious manor. Personally myself I will never fly Frontier airlines again after what i experienced today simply due to the fact your employees at the Las Vegas location made me feel unsafe and even potentially threatened.

✅ Trip Verified | Sat on the tarmac at DIA while the cabin filled up with jet exhaust for 50 min at midnight. As if there were no gates available, got passed by other Frontier planes that motored right up to the gate.

Not Verified | Flight delayed for no reason. Another 30 minute delay to disembark from plane. Another 30 minutes for luggage. They clearly don't care about anything.

Not Verified | Avoid at all costs. Worst airline ever. Every time I fly frontier it gets delayed or canceled. Always completely unorganized, and the most inconvenient and terrible way to fly.