Frontier Airlines

✅ Trip Verified | Worst airline experience ever. I did not actually think it could be this bad. I believe this company hates their customers, and that is not an exaggeration. The ticketing agent had a bad attitude and was unhelpful, the boarding agents were making everyone weigh their bag causing frustration and delays, and lastly we have had an impossible experience dealing with customer support to use a travel credit. It takes 2ish hours to get a hold of someone by phone or chat and even if you do get someone there is no guarantee they will not just hang up on you or refuse to help. It seems like agents are micromanaged such that they are not even able to help you if they wanted to (and them wanting to is a 180 degree stretch) because they have no authority to. It is clear that the company culture encourages anti-customer sentiment from the top down. 0/10 in every category. They are not even cheap once you add all the hidden fees. I will never fly this airline again and will actively warn others not to.

✅ Trip Verified | Worst airline I've ever had the misfortune of using. Just for context, we are a travel nurse couple and fly a minimum of once every 3 months. When boarding, they had two staff members at the gate making everyone check the size of their personal items. If you had to "force" the item into the sizer (aka it didn't slid in on its own with no friction) it didn't count as fitting. Is your bag kinda poofy but with a little push can be almost flat? Doesn't matter. You forced it, it doesn't fit. Go pay $99 to use the overhead bin. Add on to this, the actual space under the seat in front of you is LARGER than the sizer they use at the gate. My girlfriends bag easily fit under the seat, with room for her feet, but she still had to pay $99 for it. The flight took so long to board, due to everyone having to pay more for their backpacks, that we were 45 min late to get into the air. Which, the flight getting to us was delayed by an hour as well, since it was clear skies at our destination and at the airport, I can only assume it was late because of the same reason. On the plane, the seats are basically rocks with a fake leather covering thinly stretched over them. The seats have no headrest to speak of. Zero lumbar support. And not even God can help you if you are taller than 5 foot 3 inches, because you will be sitting with your knees inside your chest. The staff are rude and ruthless. This is not an airline, it is a scam. We will pay more to be with other airlines from now on, we will rent a car and drive 36 hours to our destination, we will cancel vacations or contracts, rather than ever fly with Frontier again. Avoid at all cost. You have been warned.

Not Verified | Absolutely horrible. Frontier scams you for your money. They charged an extra 100 for a single bag that weighed less than 40 pounds, then charge over 100 to cancel a flight after 24 hours. I'd pay half price at the most. They charge so much for no reason. They also served half of the plane and then never returned to the second part even though there was no turbulence? So I never got water. Their service is just terrible all around and they are so disorganized. Honestly worse than Spirit.

✅ Trip Verified | My trip was cancelled due to weather, which is understandable. However it seemed every website knew my flight was cancelled expect for the website for the actual airline I was flying with. Google and the departing airport showed the flight as cancelled before 4:30pm CST, Frontier didn't show the flight as cancelled until after 9pm CST. In fact, at 6pm - two hours after the flight had been cancelled, Frontier asked me to pay for a carry on. I'm not upset that my flight was cancelled, at all. I'm upset that Frontier had the clear opportunity to notify customers in a timely manner and chose not to. Frankly, it feels like Frontier was hoping I would cancel before they did so they could avoid refunding me.

✅ Trip Verified | The worst experience ever. I had a very small bag (the only item) which can be considered a personal item. Got to the gate, which two employees are stationed to watch and stop each person with items that appear to be oversized as a personal or carryon at the door. The employees direct any to use the carryon or personal item measuring to indicate if any are oversized. If your items are oversized, you’re charged $99 to bring the items on the plane as a carryon. This is a straight rip off and sudden needs to be done about this. Frontier used to be the GO TO airline, but now has become the Run From airline. Everything has become a charge for this and that. Quality airlines let you have a personal item free of charge and make free changes. Don’t waste your money here.

Not Verified | Seats are the most uncomfortable seats i have ever has the displeasure of sitting in. Staff is more concerned with upcharging you for luggage than providing service. Flight was delayed. 2 days with no offer of rebate. It doesn't matter though, the seats are enough to make me never want to use this airline again.

Not Verified | Frontier Airlines is in the luggage and snack business. They are not in the transportation of passenger business. It was sickening how they nickel and dime the passengers and how they emphasize charging for bags. This poor lady was being charged $99 for her bag which would fit except it had a hard bottom and couldn’t squish the .25 inch. She was so confused and disappointed. Felt for her. They also wanted to charge me $25 for one of the lazy attendants to actually work and print a boarding pass. I had to show him that I can’t check in on the app because it was showing that I can’t connect to their server. Not if I can help it again would I use this airline.

✅ Trip Verified | This is the worst airline ever, happen to me twice they cancel the flight and no refund bad service and charge for everything. You trying to pay less but at the end you pay for first class in another airline so you are paying more for nothing, I will not recommend this airline

✅ Trip Verified | Washington to Denver. Very aggressive and rude staff, they were having fights with everyone boarding the plan with carry-on, they didn't have any customer service attitude. Made me pay $99 for my carry-on and they didn't even check it in. I took it with me to the flight but still had to pay. Total rip-off.

Not Verified | When we showed up at the airport, the line was wrapped around the corner and the airport was understaffed and slow paced. By the time we got up to the front the woman would not let us on our flight. Even though we were there early. I was very disappointed. We then waited on a line for customer service for about 25-30 minutes to be told that the next flight we could get on was 9:50 P.M. the next day. They were also not confident in the fact that they could request a refund for us. She also kept rolling her eyes at us. I asked to speak to a manager and the woman was very disrespectful and refused to bring one for us to speak to. This is extremely unprofessional. The next day, when we showed up for the 9:50 P.M. flight we were told that we were not on the flight. They had to adjust this and get us back on the flight. All we were offered at the time was a credit toward another flight at your airline. We should have been offered a refund back on our original form of payment.